Name: LabiDesk
Price: 79 USD
Author: LabiDesk

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

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### Ticketing Systems
Users across various reviews consistently praise LabiDesk's ticketing and support tool functionalities. The ticketing system is highlighted for its simplicity, ease of use, and comprehensive features that cater to small businesses' needs. Customers appreciate the efficiency and user-friendly interface of the ticketing system, which streamlines customer inquiries and issue resolution. LabiDesk's ticketing system is commended for its ability to centralize customer interactions, enhance team collaboration, and provide valuable insights through reports and analytics. The overall sentiment towards LabiDesk's ticketing systems is positive, with users acknowledging its value, reliability, and effectiveness in managing customer support operations.

### Live Chat Solutions
Users appreciate LabiDesk's live chat solutions for their ease of configuration and customization options. While some users find the lack of certain features like the ability to create tickets directly from live chat a drawback, overall, LabiDesk's live chat functionality is seen as a valuable tool for enhancing customer support and engagement. The platform's live chat widget, with its clean design and customizable branding, is particularly well-received by users, contributing to a positive user experience.

### Customer Relationship Management
Users generally praise LabiDesk for its comprehensive customer relationship management features. They appreciate the ease of organizing customer contacts and details, ensuring tasks are not lost in the process. The platform's ability to centralize customer interactions, track support tickets, and facilitate team collaboration garners positive feedback. Customers find LabiDesk's shared inbox, live chat, ticketing system, and knowledge base to be valuable tools for managing customer relationships effectively. The software's intuitive interface and automation capabilities contribute to a streamlined customer support experience, enhancing overall customer satisfaction.

### Knowledge Base Management
Users generally praise LabiDesk's knowledge base and its impact on customer support efficiency. The platform's knowledge base management capabilities are highlighted for their user-friendly interface and customization options. Reviewers appreciate the ease of organizing and updating knowledge base articles, which helps in reducing support queries and streamlining customer interactions. Additionally, the live previews and tracking features within the knowledge base are commended for enhancing user experience and providing valuable insights for continuous improvement. Despite some minor issues reported, overall sentiment leans towards the effectiveness and value of LabiDesk's knowledge base management functionality.

### Email and Communication Tools
Users generally praise LabiDesk's email and communication features for streamlining customer interactions and enhancing customer support experiences. The platform's shared inbox, live chat, and knowledge base functionalities are highlighted as key strengths, allowing for efficient communication and organization of customer queries. While some users appreciate the simplicity and user-friendly interface of LabiDesk's email tools, others express concerns about minor bugs and the lack of certain integrations. Despite these drawbacks, LabiDesk's email and communication tools are generally viewed positively for their ability to centralize customer communications and improve team collaboration.

### User Interface and User Experience
Users have varying opinions on LabiDesk's user interface and user experience features. While some appreciate the simplicity and cleanliness of the UI, others feel that there is room for improvement, particularly in terms of font clarity, color schemes, and overall layout. The consensus seems to be that LabiDesk has potential for enhancement in its UI/UX design to provide a more user-friendly and visually appealing experience.

### Mobile Applications
User sentiment about LabiDesk's mobile applications capabilities is varied. While some users express disappointment in the absence of native mobile apps for iOS and Android, others appreciate the platform's potential and anticipate future improvements in this area. The lack of mobile app availability seems to be a common concern among users, with many highlighting the importance of on-the-go accessibility for enhanced productivity and convenience. Despite the mixed opinions, there is a general consensus that the addition of mobile apps would significantly enhance the overall user experience and make LabiDesk a more versatile and user-friendly solution.

### Small Business Solutions
Users consistently praise LabiDesk's small business solutions features. The general sentiment among reviewers is that LabiDesk offers a comprehensive and user-friendly solution tailored for small businesses. While some users highlight the need for UI improvements, the overall consensus is that LabiDesk effectively streamlines customer management processes for small and medium-sized enterprises. The platform's all-in-one shared inbox and intuitive layout are particularly commended for centralizing conversations and tracking customer issues efficiently. Additionally, users appreciate the quick learning curve and ease of use, making it a recommended choice for businesses seeking to manage customer information across various sales channels.

### Onboarding and Support
Users have highlighted LabiDesk's onboarding process as intuitive and fast, making it easy to set up and get started. The platform's support features, including a shared inbox, live chat, and knowledge base, have been commended for facilitating efficient team collaboration and quick issue resolution. However, some users have pointed out areas for improvement, such as the lack of native mobile apps and occasional bugs in theme customization. Despite these concerns, LabiDesk's onboarding and support functionalities seem to offer a solid foundation for user assistance and workflow management.

LabiDesk is a helpdesk software solution designed to streamline customer service operations. According to the vendor, it caters to small and medium-sized businesses (SMB) as well as enterprise-level organizations. LabiDesk is utilized by various professions and industries, including customer support, customer service teams, helpdesk teams, ecommerce businesses, and SaaS companies.

## Key Features

**Shared Inbox / Ticketing System**: LabiDesk provides a team inbox for emails and support tickets, allowing customer inquiries to be organized in a shared dashboard. It also offers customizable shared inbox folders for each team member or department.

**Mailboxes**: According to the vendor, users can add multiple mailboxes for shared inbox team members and assign individual email addresses to team members. LabiDesk supports both its own mail server and SMTP integration.

**Macros / Canned Responses**: LabiDesk offers predefined responses for quick and consistent replies, which the vendor claims ensures fast and professional communication across departments. This feature is said to save time when handling a backlog of emails or tickets.

**Departments**: LabiDesk allows users to create departments to route tickets to the correct team, aiming to avoid delays and negative customer experiences. Tickets can be assigned and escalated among departments.

**Signatures**: Users can create professional signatures for email correspondence and customize them for each team member. The vendor states that all company signatures can be managed from one place.

**Mini CRM (Contacts)**: LabiDesk provides a centralized customer data and interaction history, allowing users to view customer tickets, chats, notes, and contact details. This feature aims to enable personalized support based on customer information.

**Service Level Agreements (SLA)**: According to the vendor, LabiDesk enables users to set standards for responding and resolving customer issues. It is claimed to help monitor performance, identify areas for improvement, and ensure consistent and high-quality customer service.

**Customer Satisfaction Survey**: LabiDesk includes a feature to collect feedback on customer interactions. According to the vendor, this allows users to measure customer satisfaction, identify areas for improvement, and evaluate support agent performance.

**Automation Rules**: LabiDesk allows users to automate ticket management and assignment based on predefined rules. This feature is said to help distribute tickets among team members, auto-set status, send reminders, and prioritize tickets.

**Auto-Responders**: According to the vendor, LabiDesk offers the ability to set automatic replies to acknowledge customer requests, inform customers of expected response times, and suggest relevant help articles based on the subject of the inquiry.

LabiDesk is a comprehensive and user-friendly help desk solution that provides a range of benefits for businesses. With LabiDesk, users can unify their customer responses, allowing them to manage all inquiries in one place. This streamlines the customer relationship management process and ensures that tasks are not lost or overlooked. Users appreciate that LabiDesk is fast and easy to use, even for those who have not used live chat before. The ability to see customer order information within LabiDesk is particularly valuable for resolving product-related complaints without having to ask customers for additional details. Additionally, LabiDesk's ticket tracking feature allows users to respond promptly to support tickets, resulting in a better customer experience overall. The platform's unified inbox feature, which consolidates all customer and prospective customer communications from various social channels, is highly beneficial as well.

Furthermore, LabiDesk saves users time and enhances their professional image in front of clients. By providing features such as a public roadmap, email signatures, and custom integrations, LabiDesk eliminates the need for multiple tools and simplifies workflows. This software is ideal for small teams and startups looking for an affordable help desk service. Users appreciate the support provided by the LabiDesk team and find it pleasurable to work with the software. While acknowledging that certain features may be lacking compared to other products, users have confidence in the LabiDesk team's commitment to clients and continuous improvement efforts. Overall, LabiDesk is seen as a promising platform with the potential to generate more leads, build better customer service, and improve overall customer satisfaction.

Basic

ALVAO Service Desk

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

1-User

3-User

5-User

10-User

20-User

Single

KronoDesk

LabiDesk

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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LabiDesk

Overview

What is LabiDesk?