TrustRadius Insights
Lead Capsule has proven to be a transformative tool for users, impacting their workflows and marketing strategies significantly. …
Starting at $499 per month
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Lite
$499
Cloud
per month
Professional
$699
Cloud
per month
Enterprise
$999
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Lead Capsule?
Lead Capsule Features
- Supported: Campaign Management
- Supported: Contact Management
- Supported: Email Marketing
- Supported: Interaction Tracking
- Supported: Lead Capture
- Supported: Lead Distribution
- Supported: Lead Nurturing
- Supported: Lead Qualification
- Supported: Lead Segmentation
- Supported: Pipeline Management
- Supported: Sales Reports
- Supported: Source Tracking
- Supported: Task Management
- Supported: Activity Dashboard
- Supported: Contact Database
- Supported: Customizable Fields
- Supported: Data Import/Export
- Supported: Document Storage
- Supported: Email Management
- Supported: Lead Management
- Supported: Referral Tracking
- Supported: Sales Pipeline Management
- Supported: Territory Management
- Supported: Workflow Management
- Supported: For Insurance Industry
- Supported: Third Party Integrations
- Supported: Search/Filter
Lead Capsule Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Lead Capsule has proven to be a transformative tool for users, impacting their workflows and marketing strategies significantly. Implementing the software has resulted in increased lead counts, ultimately leading to more clients for sales teams. Users have also noted improved call productivity since utilizing Lead Capsule, allowing them to complete sales tasks on time. The outstanding customer service provided by the Lead Capsule team has garnered praise from customers, with users highlighting their promptness, efficiency, respectfulness, and consideration when addressing any problems.
The platform itself is highly regarded for its user-friendly interface and ease of use. Users appreciate the intuitive system and excellent support provided by the Lead Capsule team. Additionally, Lead Capsule's flexibility in integrating with third-party lead vendors has been a significant benefit for many users. The software offers functionalities for managing lead quality and spend effectively, along with reporting tools for marketing intelligence and email automation.
Despite potential visual shortcomings compared to competitors, Lead Capsule is still highly recommended for its professional staff and proven product. The software offers an easy-to-use interface, great technical help, fast campaign setup, and overall great value for the price. It is particularly well-suited for businesses involved in lead distribution and management, providing efficient lead management and a wide range of features. Regular updates automatically rolled out to all customers ensure that the software remains up-to-date and relevant.
User-Friendly and Easy to Use: Several users have found Lead Capsule to be extremely user-friendly and easy to use, even for those without a technical background. They mention that anyone can quickly learn how to use the software in just a matter of days.
Responsive and Personalized Customer Service: Many users appreciate the responsiveness and creativity of the Lead Capsule team when it comes to providing unique solutions for their company. They describe the customer service as amazing, with technical support being just an email or phone call away. The personalized approach taken by the team adds value to their experience.
Effective Auto Responders Feature: A number of users highlight the Auto Responders feature as one they like the most about Lead Capsule. It helps them stay connected with their leads by allowing them to decide when they want to send an auto responder, which streamlines campaigns and maximizes profits effectively.
Crashing on First Day: Several users have experienced a major issue with Lead Capsule when it crashed on their first day of using the software for their retail businesses. This has caused significant disruptions and frustration as the problems were not promptly resolved, leading to a negative initial experience.
Lack of Training Resources: A common complaint among users is the lack of training documents or videos provided by Lead Capsule. Users feel that having access to comprehensive training resources could have helped them resolve questions and issues more efficiently, ultimately improving their overall experience with the software.
Poor Customer Support: Multiple users have reported negative interactions with Lead Capsule's customer support team. Complaints include rude and unhelpful responses from representatives, as well as instances where customers were denied refunds after canceling the service. These incidents have resulted in significant financial losses for some users and have left a lasting negative impression.