LiveAgent Reviews and Ratings

Use Cases and Deployment Scope

Our customer support was a mess before LiveAgent came along. We were juggling too many things - emails, phone calls, social media - and it felt out of control. Customers were frustrated because issues took forever to resolve. Our team was stressed trying to keep up. It was chaos.LiveAgent changed everything. It brought all our communication into one organized system - no more hassling with different channels. Now customers connect with the right person quickly. Boring stuff like canned responses is automated so agents can focus on solving problems. The system even gives us reports to make our service better.With LiveAgent, things just flow better. Customers are happier getting fast, quality support. Our agents have tools that make their job easier instead of dealing with chaos. After 5 years, LiveAgent is still delivering harmony to our team. No more angry customers or overwhelmed agents. I can't imagine working without LA keeping everything smooth!

Likelihood to Recommend

Great LiveAgent Use Cases: Managing high ticket volume - Features like skills-based routing and macro responses are perfect for efficient, streamlined support behind the scenes.

Omnichannel communication - For any business that needs to provide email, chat, messaging, and social media support, LiveAgent makes juggling channels a breeze.

Service-focused teams - Call centers, shared services/support desks, hosting companies and the like maximize LiveAgent's features to deliver top-tier assistance.

Monitoring performance - With detailed reporting and the ability to listen in on live interactions, LiveAgent provides excellent oversight for managers.

Use Cases and Deployment Scope

We use LiveAgent in the team and receive our support tickets and customer inquiries there. We processed more than 30,000 tickets with it last year.

Likelihood to Recommend

Very suitable for live support and customer support where written documentation is important. When used in multiple languages, it is often difficult to assign the ready-made answers

Use Cases and Deployment Scope

It helps me to organize multiple prospect engagement points into an easy to use one single dashboard. Several productive options to categorized tickets and agent management. This allows me to provide excellent customer service no matter how our customers prefer to reach out via online and by phone. The reporting and analytics feature has also been incredibly helpful in tracking and improving our customer service performance.

Likelihood to Recommend

One of my favorite features of LiveAgent is the ability to handle multiple channels or multiple business of communication, including email, live chat, and social media one single dashboard. This allows me to provide excellent customer service no matter how our customers prefer to reach out via online and phone. Also It can easily integrate with other leading MarTech tools to improve the communication between customers and us.

Use Cases and Deployment Scope

We use LiveAgent to assist our customers via chat, email, and phone call. We utilize the knowledge base so all of our employees have access to trouble shooting in the same window as the chats. The metrics that are measured make it a lot easier to review employees performance efficiently.

Likelihood to Recommend

LiveAgent is well suited to integrate with your company in a way that makes it easy for customers to contact your support team. It is also extremely easy for your support team to navigate the platform while assisting customers.

Use Cases and Deployment Scope

We use LiveAgent to assist customers both for sales interactions and traditional customer service. Our company also assists customers over the phone and email so chat is another way that we can help our base.

Likelihood to Recommend

LiveAgent is great for companies that want to help customers with their issues. It is also great for getting sales for our company. During our chats, if a customer is interested, we like to ask for the sale. It is too easy for the customers to say no. So it is nice that with LiveAgent, they have an automatic process where the customer can enter their item and address information and it is easy for our agents to get the sale.

Use Cases and Deployment Scope

We were evaluating whether to use LiveAgent as our ticketing software. It has all the

features and functionalities that we were looking for in helpdesk software,

plus also great customer support.

Likelihood to Recommend

It's great if you are looking for an all-in-one helpdesk software solution that has lots of functionalities and is easy to implement and to use.

Use Cases and Deployment Scope

We use LiveAgent for live chat and offline ticketing, This helps us be available to customers day and night and allows us to gather leads when offline, We have been using LiveAgent exclusively for a number of years and I'd recommend them to anyone, They have fantastic tech support which is available 24/7.

Likelihood to Recommend

I'd recommend LiveAgent to any company, It's easy to set up and create, I enjoy that it's fully customizable and can use company logo/colors to make it more aesthetically pleasing, The chat function is super easy to use as both customer and agent. I enjoy being able to track the customer journey and identify any areas that need improving

Use Cases and Deployment Scope

LiveAgent is being used by the entire company. Before using this software we had a bad organization in our mailbox. It’s very useful that you can assign certain emails to different departments or even workers of the department. This allows us to save a lot of time because we don’t waste time anymore by searching emails or reading emails that doesn’t even conern your department.

Likelihood to Recommend

LiveAgent is being used by the entire company. Before using this software we had a bad organization in our mailbox. It’s very useful that you can assign certain emails to different departments or even workers of the department. This allows us to save a lot of time because we don’t waste time anymore by searching emails or reading emails that don’t even concern your department. It’s less appropriate if you are working alone in your department. But if you are a group working with the same email address you can assign emails to different workers.

Use Cases and Deployment Scope

The ability to have our emails, live chat, ticket system, and social all in one place makes life so much easier for our business as we grow. The ticket system is my favorite feature as it is so easy to organize. It's good that we can customize the look of our custom pages and chat as well.

Likelihood to Recommend

<div>Very impressed with LiveAgent and will stay with this service long-term. I recommend it to anyone who needs ticket support, live chat, or custom forms all in one place. </div><div>

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Use Cases and Deployment Scope

Really love the team at LiveAgent, great to talk to. I do wish you could stay logged in more easily with the live chat, or that is connected with a Facebook Messenger Page so I can communicate back through that and show online more, but custom forms have been great for my business requirements, along with ticket system.

Likelihood to Recommend

I wanted custom forms for my checkout page so customers can begin the experience, after doing research this is why I ended up choosing LiveAgent. I also wanted to use one account across multiple domains and not have to pay per domain, I was able to do this with LiveAgent and made my decision based on that. No regrets.