Great Ticketing Software Package at an Affordable Price
February 25, 2022

Great Ticketing Software Package at an Affordable Price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We were evaluating whether to use LiveAgent as our ticketing software. It has all the
features and functionalities that we were looking for in helpdesk software,
plus also great customer support.
  • Having all tickets (and chats etc.) pertaining to one specific customer in one place
  • Great overview and structure of the communication details
  • Integration of different tools
  • This is just a personal thing, but I’m not such a big fan of having a “Leaderboard” comparing agents. Other than that, no cons.
  • Ticketing Software
  • It simplifies and enhances processes in the CS team which can answer more tickets now.

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

It's great if you are looking for an all-in-one helpdesk software solution that has lots of functionalities and is easy to implement and to use.

LiveAgent Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
10
External knowledge base
Not Rated
Internal knowledge base
10
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
10
Help Desk CRM integration
10