Effective client support tool to manage multiple businesses in one single dashboard
December 23, 2022
Effective client support tool to manage multiple businesses in one single dashboard
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
It helps me to organize multiple prospect engagement points into an easy to use one single dashboard. Several productive options to categorized tickets and agent management. This allows me to provide excellent customer service no matter how our customers prefer to reach out via online and by phone. The reporting and analytics feature has also been incredibly helpful in tracking and improving our customer service performance.
- Organize multiple prospects engagement points into an easy to use one single dashboard
- Improving productivity of the service agents
- Improving our service performance using reporting and analytics
- Adding more integration options
- Introduce own chatbot
- Adding more themes to select
- Offer multiple touchpoints for our prospects
- Organized easy management with one single dashboard
- Comprehensive analytics and reports
- Optimal ticket response time
- Less training and productivity improvements
- More insights for decision making
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes