LogMeIn Resolve serves as a comprehensive platform for IT support and system management, predominantly utilized by organizations to facilitate remote access and support for both hybrid and remote workforces. Reviewers consistently praise its robust capabilities in enabling remote IT operations, with 85% highlighting its effectiveness in providing remote access and support, which is critical for efficient issue resolution. The product is also widely valued as an all-in-one solution, with 69% of reviewers noting its success in consolidating remote access, device management, and conversational ticketing into a single platform, thereby reducing the need for multiple tools and enhancing operational productivity. Key strengths include its comprehensive device monitoring features, cited by 46% of users, which offer detailed insights without requiring direct remote connection, and the ability to record support sessions for improved documentation. These capabilities contribute to significant operational efficiencies and faster issue resolution, with 54% of reviewers reporting improvements in productivity and efficiency, and 38% noting quicker problem-solving. However, LogMeIn Resolve faces notable challenges, primarily concerning connectivity issues such as lagging sessions or complete failures, which were reported by 54% of reviewers. The user experience also presents room for improvement, with 31% of users indicating that the installation process can be confusing and that new users require substantial training. Additionally, some specific feature limitations, such as managing agents during a session, were mentioned by 31% of reviewers, and 23% consider the pricing to be higher compared to alternative solutions. Overall, LogMeIn Resolve offers a strong value proposition for organizations seeking to streamline IT support and management through a unified platform, particularly where remote capabilities are paramount. While its robust feature set and efficiency gains are highly appreciated, potential buyers should consider the reported connectivity challenges and the learning curve associated with its comprehensive interface.

Pros

Robust remote access and support capabilities, enabling efficient issue resolution from a distance.
Consolidated IT support platform, integrating remote access, device management, and ticketing.
Comprehensive device monitoring features providing detailed insights into system status.
Enhances IT team efficiency and productivity through streamlined workflows.
Ability to record support sessions for documentation and training purposes.

Cons

Frequent connectivity issues, including lagging sessions and connection failures.
Complex user interface and installation process, requiring significant training for new users.
Specific feature limitations, such as agent management during active sessions.
Perceived higher cost compared to some alternative solutions.
Challenges with maintaining display choices across sessions.

What other products like LogMeIn Resolve have you used or evaluated?

From 13 reviews

Summary

Reviewers evaluating products similar to LogMeIn Resolve frequently mentioned specific remote access and meeting solutions, indicating a diverse landscape of tools in use. Among the 13 reviews analyzed, AnyDesk was cited by 3 reviewers, often alongside other well-known tools [1]. This suggests AnyDesk is a recognized alternative within the remote support and collaboration space. Additionally, GoTo products, specifically GoTo Meeting, GoTo Connect, and GoTo Webinar, were noted by 2 reviewers as comparable solutions [2]. The mentions of these products generally reflect a positive sentiment, indicating they are considered viable or satisfactory alternatives for similar functionalities. The limited number of mentions for each specific alternative suggests no single dominant alternative emerged from this particular review set. These alternative solutions appear to address similar needs for remote access, collaboration, and meeting capabilities, positioning them as direct competitors or complementary tools in the market.

Related topics

AnyDesk GoTo Products

Top Quotes

AnyDesk

“TeamViewer and AnyDesk”

GoTo Products

“LogMeIn Pro by GoTo and GoTo Webinar”

LogMeIn Resolve was designed as an all-in-one system for IT support and management, including remote access, device management, and conversational ticketing. What impact has this had on your organization?

From 13 reviews

Summary

LogMeIn Resolve is widely regarded by reviewers as an effective solution for consolidating IT support and management functions into a single platform. A substantial majority of reviewers, 9 out of 13, specifically highlighted the benefits of its all-in-one system, noting that it reduces the need for multiple tools and vendors, leading to cost efficiencies and increased operational productivity. This consolidation directly contributes to the platform's ability to enhance issue resolution and overall IT team efficiency, a point emphasized by 6 out of 13 reviewers. The integrated approach is reported to streamline various IT tasks, from remote access and device management to conversational ticketing, ultimately improving the speed and effectiveness of support operations.

Top Quotes

All-in-one system consolidation

“All-in-one system provided by LogMeIn resolve is excellent.”

Improved issue resolution and productivity

“It helped our IT team to resolve system-related issues faster and improve productivity.”

What positive or negative impact (i.e. Return on Investment or ROI) has LogMeIn Resolve had on your overall business objectives?

From 13 reviews

Summary

LogMeIn Resolve has demonstrated a positive impact on overall business objectives for many organizations, primarily through enhancements in operational efficiency and the acceleration of issue resolution. A significant portion of reviewers, 7 out of 13, specifically highlighted improvements in productivity and efficiency, attributing these gains to the platform's ability to consolidate tools and facilitate knowledge sharing within IT teams. This consolidation and streamlined workflow contribute to resource savings and balanced team workload. Furthermore, 5 out of 13 reviewers noted faster issue resolution, indicating that the software enables IT personnel to diagnose and address system-related problems more quickly. These operational improvements collectively contribute to a favorable return on investment by reducing the time and resources expended on support tasks, thereby minimizing business disruption and improving continuity.

Top Quotes

Improved Efficiency and Productivity

“It boosts our productivity”

Faster Issue Resolution

“It assist with resolving end user issues on their devices.”

Reduced Downtime and Interruption

“remote connections without users present enable issues to be addressed without the employee present, which minimizes the interruption to the employee's day.”

Besides LogMeIn Resolve, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 13 reviews

Summary

Reviewers frequently integrate a range of software solutions into their daily operations alongside LogMeIn Resolve, with a notable emphasis on security, remote access, and productivity tools. Cisco Security Suite and Microsoft Productivity Tools are the most commonly cited categories, each mentioned by 3 of 13 reviewers. These tools appear to form foundational elements of their IT infrastructure and daily workflows. Additionally, specialized remote access and security clients like TeamViewer and FortiClient are regularly used by 2 of 13 reviewers, indicating their importance in facilitating secure and efficient remote work or support functions. The consistent mention of these diverse applications suggests that reviewers rely on a multi-faceted software ecosystem to manage their business needs, from securing network connections to enabling collaborative work environments. The data indicates that these tools are actively used and integrated into existing systems.

Top Quotes

Cisco Security Suite

“Cisco AnyConnect, Cisco Duo, TeamViewer, FortiClient, Sophos Firewall”

Microsoft Productivity Tools

“Microsoft 365 Copilot, Atlassian Jira, Smartsheet”

TeamViewer

“Cisco AnyConnect, Cisco Duo, TeamViewer, FortiClient, Sophos Firewall”

Describe how you use LogMeIn Resolve in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 13 reviews

Summary

LogMeIn Resolve is primarily utilized by organizations to address challenges in IT support and system management, with a strong emphasis on remote capabilities. The platform is extensively used for providing remote support and access, a function cited by 11 of 13 reviewers, enabling faster and more secure resolution of system-related issues across various devices. This capability is seen as crucial for supporting both hybrid and remote workforces without compromising network security. Additionally, the product serves as a comprehensive solution for helpdesk ticketing and monitoring, a use case mentioned by 8 of 13 reviewers. Reviewers highlight its ability to consolidate IT ticketing, remote monitoring, and remote support into a single platform, which helps streamline issue tracking and resolution processes. This integration allows organizations to efficiently manage and monitor devices remotely, reducing the need for on-site visits and improving overall IT operational efficiency.

Top Quotes

Remote Support and Access

“I use LogMeIn to remote access user devices on our network to troubleshoot user issues.”

Helpdesk Ticketing and Monitoring

“We migrated from LogMeIn Central, which we used to remotely access computers, to LogMeIn Resolve in order to take advantage of the help desk and inventory features.”

Please provide some detailed examples of areas where LogMeIn Resolve has room for improvement.

From 13 reviews

Summary

LogMeIn Resolve reviewers frequently identified several areas for improvement, with concerns predominantly centered on connectivity and the overall user experience. Connectivity issues were the most frequently cited area for improvement, noted by 7 of 13 reviewers, often manifesting as lagging, slow sessions, or complete connection failures, particularly when internet speeds are low or when connecting to headless machines. Challenges related to the user interface and the need for more comprehensive training were also prominent, with 4 of 13 reviewers indicating that the installation process can be confusing for clients and that new users require significant training to utilize all features effectively. Additionally, 4 of 13 reviewers highlighted specific feature limitations, such as the absence of options to manage agents during a session or to maintain display choices across sessions. Pricing was another consideration, with 3 of 13 reviewers suggesting that the cost of LogMeIn Resolve is higher compared to alternative solutions.

Top Quotes

Connectivity Issues

“session connectivity feels really slow at times”

Pricing

“Pricing”

User Interface and Training

“install process for initiating a session can be confusing for clients”

Please provide some detailed examples of things that LogMeIn Resolve does particularly well.

From 13 reviews

Summary

LogMeIn Resolve is consistently highlighted by reviewers for its robust capabilities in remote IT support and management. All 13 reviewers specifically noted its effectiveness in providing remote access and support, enabling IT teams to efficiently diagnose and resolve system issues from a distance. Beyond core remote access, the platform is also valued for its comprehensive device monitoring features, cited by 6 of 13 reviewers, which offer detailed insights into device status and performance without requiring direct remote connection. Furthermore, 4 of 13 reviewers appreciate LogMeIn Resolve as an integrated IT support platform, consolidating helpdesk ticketing, remote support, and monitoring into a single unified solution. The ability to record support sessions for future reference is another beneficial aspect, mentioned by 3 of 13 reviewers, contributing to improved documentation and training. These capabilities collectively position LogMeIn Resolve as a valuable tool for enhancing IT team efficiency and streamlining endpoint management.

Top Quotes

Remote Access and Support

“Remote access”

Device Monitoring and Information

“provides method to install software to provide ability to monitor and interact with computers and servers without user intervention”

Integrated IT Support Platform

“It offers you comprehensive IT support platform which includes helpdesk ticketing, remote support and remote monitoring.”

Reviews

127 Reviews

Good solution with a nice ROI

Rating: 8 out of 10

Incentivized

April 8, 2026

Use Cases and Deployment Scope

We're using it as a tool for our clients to remote into their office PCs and servers. We love that we can Administrate their access, which had come in handy when sudden terminations occur. Our clients live the access. It is also nice to have a backup method to remote into our clients.

Pros

Remote access
Tenant level separation
Available options
Light weight application

Cons

Training
Documentation
Branding

Likelihood to Recommend

If they are looking for a remote access tool that they can share with their clients. LogMeIn Resolve is a great option.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

21 years of experience

Modern remote support platform

Rating: 10 out of 10

Incentivized

April 1, 2026

Use Cases and Deployment Scope

We use LogMeIn Resolve for troubleshooting computers, laptops and mobile devices. It provide us IT ticketing, remote monitoring and remote support in single solution which helped us resolve system related problem instantly by taking remote access and even monitor all devices remotely. It provide us detailed reports on technician performance and enabled us to record all technician communications for future use.

Pros

It provide us single tool for IT ticketing, remote support and monitoring
It helped us record technicians communications for future use.
It helped us monitor devices remotely

Cons

pricing should be competitive
training is required for new users to use its features fully

Likelihood to Recommend

It is well suited for types of organizations. It will provide their IT team IT ticketing, remote support and monitoring in single system. It will help them to troubleshoot and resolve system issues including computers, laptops and mobiles instantly. It will help them to record all communications for future use.

Rohit Waghulkar

IT Project Manager in Information Technology at Origin Logistics Pvt Ltd (51-200 employees)

Vetted Review

3 years of experience

Reliable and secure comprehensive IT support platform

Rating: 10 out of 10

Incentivized

March 30, 2026

Use Cases and Deployment Scope

LogMeIn Resolve is being used in our organization for various purposes like helpdesk ticketing, remote support, remote monitoring, etc. It provides your IT team a comprehensive IT support platform, which offers them Helpdesk ticketing, remote monitoring and support in a single solution. It provides them faster and secure remote access to computer and mobiles and helps them resolve system related issues quickly.

Pros

It increases you IT team efficiency by allowing them to resolve end users system issues remotely
It offers you comprehensive IT support platform which includes helpdesk ticketing, remote support and remote monitoring.
It provides you faster and secure remote access to any computer or mobile irrespective of their OS

Cons

Little costly than other solutions
Lagging issue on slow internet

Likelihood to Recommend

It is an appropriate solution for all sized of organizations. It will offer them comprehensive IT support platform which will provide them helpdesk ticketing, remote monitoring and support in one place. By reducing the need of juggling multiple tools it will increase their efficiency. It will help them resolve system related issues 24x7, irrespective of user's physical location.

Milind Jadhav

IT Associate in Information Technology at Origin Logistics Pvt Ltd (51-200 employees)

Vetted Review

4 years of experience

The best all-in-one support system for our needs

Rating: 10 out of 10

Incentivized

March 24, 2026

Use Cases and Deployment Scope

LogMeIn Resolve has been a solid tool for solving a lot of our day-to-day challenges within our financial services environment. We're able to quickly support users without putting our network security at risk, whether those users are working hybrid or remotely. I also appreciate the cross-platform capabilities for managing our Windows/Mac/iOS/Android environment. We're also looking to migrate our Help Desk platform to LogMeIn Resolve within the next few months, which will give us greater reporting and help to reduce any ticket sprawl.

Pros

Remote Assistance to devices using an unattended agent
Device performance monitoring through the unattended agent
Providing a robust Help Desk ticket system integrated with the Remote Assistance tools

Cons

The 'More' panel sometimes stays persistent during a session and doesn't properly close
The clipboard sync feature has to always be manually toggled on
Lots of feature advertisement popups that disrupt the support experience

Likelihood to Recommend

LogMeIn Resolve has been useful in supporting users working on-site or remotely, and with the unattended agent, allows for a quick and easy way to start a support session. With the integrated Help Desk system, LogMeIn Resolve allows for a seamless support experience without having to bounce from a ticketing platform to a remote support platform, giving us the ability to reduce ticket sprawl and save time overall.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

2 years of experience

LogMeIn Resolve is a One Stop IT Solution

Rating: 10 out of 10

Incentivized

March 19, 2026

Use Cases and Deployment Scope

We migrated from LogMeIn Central, which we used to remotely access computers, to LogMeIn Resolve in order to take advantage of the help desk and inventory features. The business problems it addresses are being able to run remote executions on multiple computers within one tenant without having to remote into each one individually, while also keeping track of hardware and software on each system.

Pros

Remote execution
Hardware inventory
Software inventory
Remote access to computers
Remote file management
Remote terminal access

Cons

Maintain display choices between sessions
More accurately represent computer uptime
Provide ability to stop remote executions sooner

Likelihood to Recommend

We have multiple physical locations within our company, and it is impractical in many situations to be able to directly access a computer at a different location. The remote features of LogMeIn Resolve allow us to access these computers from anywhere. We can run scripts, software installs and verify hardware and software on these computers.

Verified User

Professional in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Resolve - great product that continues to mature

Rating: 7 out of 10

Incentivized

March 16, 2026

Use Cases and Deployment Scope

We mainly use it for remote sessions, both unattended and attended. the terminal is very helpful as well as the services feature. We only use patching on a few customers; we already sell patching as part of our WatchGuard EPDR package. We are considering moving to Resolve as our premier patching service, but are waiting for further updates.

Pros

easy support sessions
best use of an ai chatbot in a program
wide view of details on a device without having to remote into it

Cons

session connectivity feels really slow at times
no option to kick an agent off a session or join a session without approval from agent (reset connection option from goto assist needs to be implemented)
pathching details is limited

Likelihood to Recommend

Resolve does a lot right, but it still feels like the product needs to mature more. if a session gets stuck there is no way to force close it on the endpoints end. patching feels very limited in information per device. you can see it from a thousand foot view, but not on an individual computer level.

Aaron Ashcroft

Lead Tech in Information Technology at Continued Support LLC (1-10 employees)

Vetted Review

1 year of experience

Remote troubleshooting

Rating: 10 out of 10

Incentivized

March 16, 2026

Use Cases and Deployment Scope

I use LogMeIn to remote access user devices on our network to troubleshoot user issues. The product gives me access to devices that are in physically in different states. It allows me to fix issues for users without them having to send the device to my office location.

Pros

Remote access is easy to connect to devices
There's lots of details list for each device that allows me to know more about the device without having to remote onto it
The saved session history is good to refer back to

Cons

The device wake up
Details as far as why a connect ended- was it end user or network connection due to wifi or what

Likelihood to Recommend

Our end users are spread out into 8 different states. So, any time they need assistance, I use LogMeIn to access and control the device.

Verified User

Technician in Information Technology (201-500 employees)

Vetted Review

2 years of experience

LogMeIn Resolve

Rating: 9 out of 10

Incentivized

March 16, 2026

Use Cases and Deployment Scope

LogMeIn Resolve is used to monitor and access workstations remotely, saving us time and money from visiting other locations. It allows fast connections to assist our employees fully and efficiently. It is a great product that continues to evolve and stay trustworthy. We are looking forward to all the new changes that will be coming to Resolve.

Pros

Remote access
Monitoring
Support
Fast, correct information

Cons

Sessions not connecting 100% of the time
Incorrect information if we dont have certain features turned on
Better UI for things that are not in your plan (shouldn't see things we don't have)

Likelihood to Recommend

If you have multiple locations and need to monitor/support device, this is fantastic!

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

5 years of experience

One of the best Unified Endpoint Management solutions

Rating: 10 out of 10

Incentivized

February 23, 2026

Use Cases and Deployment Scope

We use LogMeIn Resolve in our organization for various activities like remote support, ticketing, remote monitoring and management, etc. It is one of the best Unified Endpoint Management solutions that enables your IT and security team to monitor and manage all of your organization's end-user devices regardless of operating system and location.

Pros

It offers you a Unified Endpoint Management solution. It provides you with remote support, ticketing, remote monitoring, etc. in one place.
By allowing you to remotely diagnose and resolve system-related issues, it save your time and boosts productivity.
It supports various operating systems.

Cons

Pricing
Requires a stable internet connection

Likelihood to Recommend

It is well-suited for all types of organizations. It will offer them numerous features like remote support, ticketing, and remote monitoring in one place. It will not only help their IT team to resolve system-related issues faster but also increase their productivity. It will enable them to monitor and manage all types of devices and OS platforms like Windows, Android, iOS, etc.

Sushant Vardam

Assistant manager IT in Information Technology at Origin Logistics pvt Ltd (51-200 employees)

Vetted Review

3 years of experience

Decent product but a little expensive and has some weaknesses

Rating: 7 out of 10

Incentivized

October 10, 2025

Use Cases and Deployment Scope

I am an IT consultant who uses Resolve to support customers remotely with the computer and server issues. This minimizes costs for my clients and travel for me.

Pros

provides means to create a support session with client
provides method to install software to provide ability to monitor and interact with computers and servers without user intervention

Cons

install process for initiating a session can be confusing for clients
bandwidth consumed is high compared to other packages
not always able to connect to a remote display-less computer or server

Likelihood to Recommend

In general, Resolve is helpful for working with remote customers.

Since I have issues with display-less computers and servers connecting, especially servers

Tom Gueth

IT Consultant in Information Technology at Binary Star Technology, Inc (1-10 employees)

Vetted Review

2 years of experience