LogMeIn Resolve Reviews & Insights

Score9 out of 10

266 Reviews and Ratings

Overview

Synthesised from 16 reviews | Last Published July 1, 2026

LogMeIn Resolve is widely adopted by organizations for comprehensive remote IT management, primarily addressing challenges in efficient support, monitoring, and ticketing. In TrustRadius reviews, IT teams frequently leverage it for providing remote access to computers and mobile devices, enabling quick issue resolution for hybrid and remote workforces. Its integrated platform is valued for combining helpdesk ticketing, remote support, and device monitoring into a single solution, streamlining IT operations and enhancing productivity.

Reviewers highlight the platform's positive impact on operational efficiency and cost reduction through tool consolidation. However, common drawbacks include frequent connectivity issues and lagging sessions, particularly under suboptimal internet conditions, which 44% of reviewers reported. Other concerns involve the user interface's complexity, the need for better training, and limitations in specific features, alongside some cost-competitiveness concerns. Overall sentiment is positive regarding its core functionality and efficiency gains, tempered by performance and usability challenges.

Pros

Robust remote access and support capabilities for quick issue resolution
Comprehensive device monitoring and information gathering without direct intervention
Consolidation of IT support tools into a single, integrated platform
Enhanced operational efficiency and productivity for IT teams
Accelerated diagnosis and resolution of system issues

Cons

Frequent connectivity issues, including lagging and slow sessions
High bandwidth consumption impacting performance on slower connections
User interface difficulties and a need for more comprehensive training
Limitations in specific features like clipboard synchronization and agent management
Cost concerns regarding competitiveness compared to alternatives

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LogMeIn Resolve Reviews

131 Reviews

AMAZING

Rating: 10 out of 10

Incentivized

July 8, 2026

Use Cases and Deployment Scope

I use LogMeIn Resolve as a necessary tool within my business because I offer MSP services. Resolve, lets me remote in computers and offer IT support but for my ongoing customers, it lets me manage their AV, Windows Updates, App Updates, so much more. LogMeIn has been a game changer because I don't have to explain and walk someone through the issue over the phone or have to go their house/business for an issue that takes less than 5 minutes. I love this software and the capabilities are unmatched.

Pros

Remote Access
AV Management
Windows Updates
Application Updates

Cons

integration within GoHighLevel. Being able to embed my helpdesk manual ticket form, would be a game changer, weather it be for existing customers or new ones.
Be able to remote into offline devices.
While in a system, be able to use keyboard functionality without controlling our own computers.

Likelihood to Recommend

LogMeIn Resolve has met 90% of my needs across the board. While I wish there are more features like i mentioned before, it is an amazing asset to have. It has helped me get more jobs because I was able to help the client on the spot. Looking forward to more updates on the software.

Mitchell Flecker

Owner / Technology Consultant in Information Technology at FleckTech Solutions LLC (1-10 employees)

Vetted Review

1 year of experience

LogMeIn Resolve.

Rating: 8 out of 10

Incentivized

June 30, 2026

Use Cases and Deployment Scope

I use LogMeIn Resolve to help end users remotely and to track and monitor devices. The biggest problem the product addresses is the need to monitor devices and assist end users quickly. For example, if a user is logged into a device, I can just look up the user, find the device they are on, and remote in easily.

Pros

Remoting into devices and taking control.
Giving detailed information about each device, RAM usage, storage space, running applications, etc.
Being able to send files remotely to a device.
Ease of finding which device I want to look at.

Cons

I wish the reboot feature were a bit more consistent; there have been times when it has not worked for me.
Wake device has been inconsistent at times for me as well.
There have been times when the LogMeIn client stops working on a device, and I am unable to remote in for a period of time.

Likelihood to Recommend

LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.

Verified User

Technician in Information Technology (201-500 employees)

Vetted Review

3 years of experience

Every day Technician

Rating: 10 out of 10

Incentivized

June 21, 2026

Use Cases and Deployment Scope

We use LogMeIn Resolve as our main tool to remote into laptops and assist end users with daily issues across different construction jobsite In Texas. Force updates when certain computers get left behind. We also used LogMein Resolve to access Fortigate firewall and troubleshoot them when a jobsite has WiFi issue, network issue. This gives us the ability to help end user without having to drive to different locations without leaving the main office.

Pros

Telemetry information regarding each laptop
Remote tool to help end users
Ability to push updates

Cons

More integration with other IT tools
Ticket system
Trending Issues

Likelihood to Recommend

Great for helping remote users

Irvin Reyes

LAN Support/PC Maintenance Technician in Information Technology at Bartlett Cocke General Contractor (201-500 employees)

Vetted Review

2 years of experience

View profile

LogMeIn is the best

Rating: 10 out of 10

Incentivized

June 21, 2026

Use Cases and Deployment Scope

I use it to support my clients with IT service as well as educucation

Pros

Customers can show me what the problem is
I can fix customers computers when they are away
I can make changes and updates while they are away remotely.

Cons

The file transfer is a little clunky
sound can be a little challengeing
copy and paste gets a little clumsy
Multiple screens makes my head spin

Likelihood to Recommend

This is a great product

rob estes

Consultant in Sales at Unitbroker (1-10 employees)

Vetted Review

Reseller

3 years of experience

Good solution with a nice ROI

Rating: 8 out of 10

Incentivized

April 8, 2026

Use Cases and Deployment Scope

We're using it as a tool for our clients to remote into their office PCs and servers. We love that we can Administrate their access, which had come in handy when sudden terminations occur. Our clients live the access. It is also nice to have a backup method to remote into our clients.

Pros

Remote access
Tenant level separation
Available options
Light weight application

Cons

Training
Documentation
Branding

Likelihood to Recommend

If they are looking for a remote access tool that they can share with their clients. LogMeIn Resolve is a great option.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

21 years of experience

Modern remote support platform

Rating: 10 out of 10

Incentivized

April 1, 2026

Use Cases and Deployment Scope

We use LogMeIn Resolve for troubleshooting computers, laptops and mobile devices. It provide us IT ticketing, remote monitoring and remote support in single solution which helped us resolve system related problem instantly by taking remote access and even monitor all devices remotely. It provide us detailed reports on technician performance and enabled us to record all technician communications for future use.

Pros

It provide us single tool for IT ticketing, remote support and monitoring
It helped us record technicians communications for future use.
It helped us monitor devices remotely

Cons

pricing should be competitive
training is required for new users to use its features fully

Likelihood to Recommend

It is well suited for types of organizations. It will provide their IT team IT ticketing, remote support and monitoring in single system. It will help them to troubleshoot and resolve system issues including computers, laptops and mobiles instantly. It will help them to record all communications for future use.

Rohit Waghulkar

IT Project Manager in Information Technology at Origin Logistics Pvt Ltd (51-200 employees)

Vetted Review

3 years of experience

Reliable and secure comprehensive IT support platform

Rating: 10 out of 10

Incentivized

March 30, 2026

Use Cases and Deployment Scope

LogMeIn Resolve is being used in our organization for various purposes like helpdesk ticketing, remote support, remote monitoring, etc. It provides your IT team a comprehensive IT support platform, which offers them Helpdesk ticketing, remote monitoring and support in a single solution. It provides them faster and secure remote access to computer and mobiles and helps them resolve system related issues quickly.

Pros

It increases you IT team efficiency by allowing them to resolve end users system issues remotely
It offers you comprehensive IT support platform which includes helpdesk ticketing, remote support and remote monitoring.
It provides you faster and secure remote access to any computer or mobile irrespective of their OS

Cons

Little costly than other solutions
Lagging issue on slow internet

Likelihood to Recommend

It is an appropriate solution for all sized of organizations. It will offer them comprehensive IT support platform which will provide them helpdesk ticketing, remote monitoring and support in one place. By reducing the need of juggling multiple tools it will increase their efficiency. It will help them resolve system related issues 24x7, irrespective of user's physical location.

Milind Jadhav

IT Associate in Information Technology at Origin Logistics Pvt Ltd (51-200 employees)

Vetted Review

4 years of experience

The best all-in-one support system for our needs

Rating: 10 out of 10

Incentivized

March 24, 2026

Use Cases and Deployment Scope

LogMeIn Resolve has been a solid tool for solving a lot of our day-to-day challenges within our financial services environment. We're able to quickly support users without putting our network security at risk, whether those users are working hybrid or remotely. I also appreciate the cross-platform capabilities for managing our Windows/Mac/iOS/Android environment. We're also looking to migrate our Help Desk platform to LogMeIn Resolve within the next few months, which will give us greater reporting and help to reduce any ticket sprawl.

Pros

Remote Assistance to devices using an unattended agent
Device performance monitoring through the unattended agent
Providing a robust Help Desk ticket system integrated with the Remote Assistance tools

Cons

The 'More' panel sometimes stays persistent during a session and doesn't properly close
The clipboard sync feature has to always be manually toggled on
Lots of feature advertisement popups that disrupt the support experience

Likelihood to Recommend

LogMeIn Resolve has been useful in supporting users working on-site or remotely, and with the unattended agent, allows for a quick and easy way to start a support session. With the integrated Help Desk system, LogMeIn Resolve allows for a seamless support experience without having to bounce from a ticketing platform to a remote support platform, giving us the ability to reduce ticket sprawl and save time overall.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

2 years of experience

LogMeIn Resolve is a One Stop IT Solution

Rating: 10 out of 10

Incentivized

March 19, 2026

Use Cases and Deployment Scope

We migrated from LogMeIn Central, which we used to remotely access computers, to LogMeIn Resolve in order to take advantage of the help desk and inventory features. The business problems it addresses are being able to run remote executions on multiple computers within one tenant without having to remote into each one individually, while also keeping track of hardware and software on each system.

Pros

Remote execution
Hardware inventory
Software inventory
Remote access to computers
Remote file management
Remote terminal access

Cons

Maintain display choices between sessions
More accurately represent computer uptime
Provide ability to stop remote executions sooner

Likelihood to Recommend

We have multiple physical locations within our company, and it is impractical in many situations to be able to directly access a computer at a different location. The remote features of LogMeIn Resolve allow us to access these computers from anywhere. We can run scripts, software installs and verify hardware and software on these computers.

Verified User

Professional in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Resolve - great product that continues to mature

Rating: 7 out of 10

Incentivized

March 16, 2026

Use Cases and Deployment Scope

We mainly use it for remote sessions, both unattended and attended. the terminal is very helpful as well as the services feature. We only use patching on a few customers; we already sell patching as part of our WatchGuard EPDR package. We are considering moving to Resolve as our premier patching service, but are waiting for further updates.

Pros

easy support sessions
best use of an ai chatbot in a program
wide view of details on a device without having to remote into it

Cons

session connectivity feels really slow at times
no option to kick an agent off a session or join a session without approval from agent (reset connection option from goto assist needs to be implemented)
pathching details is limited

Likelihood to Recommend

Resolve does a lot right, but it still feels like the product needs to mature more. if a session gets stuck there is no way to force close it on the endpoints end. patching feels very limited in information per device. you can see it from a thousand foot view, but not on an individual computer level.

Aaron Ashcroft

Lead Tech in Information Technology at Continued Support LLC (1-10 employees)

Vetted Review

1 year of experience

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