Great value and quick remote assistance
October 07, 2025
Great value and quick remote assistance
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Resolve
We use this for monitoring, remote assistance, and remote deployment. Used the platform for us to enter tickets and track issues as they progress. It worked well for checking the status of all the devices quickly and in a simple quick review format. We also used the platform to track inventory and assign to the user profile.
Pros
- device status and issues dashboard
- remote assistance with minimum software and no software options
- A simple remote assistance process for the staff member in need of assistance
- OS and app update panel
Cons
- device disconnect issue. It would be better if their was like a walkthrough on how to configure devices for best connectivity and monitoring
- A remote deployment tutorial would also be good. It can be confusing for unfamiliar users to use remote deployment.
- Be able to add devices to the inventory under the device page.
- faster assistance through with remote connections
- remote connections without users present enable issues to be addressed without the employee present, which minimizes the interruption to the employee's day.
- device health dashboard makes it easy to see where security needs improvment
It enabled tracking of device health, update status, and visibility into what programs are installed on devices. This made it quick to determine if unauthorized apps were installed, or potentially malicious software/document downloads. This reduced the time to detect unauthorized app/document and quickly resolve the issue. Remote assistance provided access to devices regardless of my location.
We looked at several alternatives but due to are small size we were not able to use their services. ConnectWise, AnyDesk, ect
Do you think LogMeIn Resolve delivers good value for the price?
Yes
Are you happy with LogMeIn Resolve's feature set?
Yes
Did LogMeIn Resolve live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Resolve go as expected?
No
Would you buy LogMeIn Resolve again?
Yes
Using LogMeIn Resolve
1 - Technical assistance remotely, remote deployment, and an overall view of device health and update status. To check the status of Windows updates and app updates without connecting to each device. The update dashboard is very helpful, alerting me to serious issues quickly. App update specifically is very helpful and a huge time saver.
1 - People will need to have a basic understanding of IT troubleshooting. To take advantage of the tools offered. To use the Remote Deployment tool, people need to have a basic understanding of the Command Prompt and PowerShell. Those who can write scripts can use the remote deployment tools for a vast number of options. Knowledge of the command prompt and script commands. Individuals who can write script can use the remote deployment tool to remotely deploy a vast number of tasks.
- remote assistance
- remote view of devices and device health
- The update deployment
- device health dashboard. Initially it was not useful, but with updates it provide a very quick way to see what issue might be occuring
- ticketing platform
- self service ticket submission portal for staff
Evaluating LogMeIn Resolve and Competitors
- Scalability
- Ease of Use
It required basic it skills to use the platform and the ability for both remote assistance but deployment as well.
A longer testing period to see how it really works when fully put into place.
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