Solid Platform
April 22, 2025

Solid Platform

Brian Jefferson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

Help with troubleshooting issues. We are able to troubleshoot issues with internal staff and external customers. With GoTo Resolve, we can access each devices or program needing help and provide a quick solution

Pros

  • Remote Desktop
  • Remote Assist
  • Troubleshooting

Cons

  • Downloadless options
  • pricing
  • remote access controls
  • Easy to use
  • could implement more features if cost was lower
  • easy to adapt
Pretty easy to use software. Small implantation timetable. But we do not have all the bells and whistles.
We are able to offer IT support and management, including remote access, device management, and conversational ticketing.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

They are good as others. They provide the services or features they list as such. You pretty much get what you pay for. If you require a complete integrated fully functioning software, it comes with the cost.

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