Decent product but a little expensive and has some weaknesses
October 10, 2025
Decent product but a little expensive and has some weaknesses
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Resolve
I am an IT consultant who uses Resolve to support customers remotely with the computer and server issues. This minimizes costs for my clients and travel for me.
Pros
- provides means to create a support session with client
- provides method to install software to provide ability to monitor and interact with computers and servers without user intervention
Cons
- install process for initiating a session can be confusing for clients
- bandwidth consumed is high compared to other packages
- not always able to connect to a remote display-less computer or server
- Allows to set up for access on remote computers as administrator
- however, costs doubled compared to previous LogMeIn tool
Provides better tracking of issues and tasks performed.
Since ability to control a remote computer was removed from gotomeeting, Resolve is only LogMeIn product that meets my needs.
Do you think LogMeIn Resolve delivers good value for the price?
No
Are you happy with LogMeIn Resolve's feature set?
Yes
Did LogMeIn Resolve live up to sales and marketing promises?
No
Did implementation of LogMeIn Resolve go as expected?
Yes
Would you buy LogMeIn Resolve again?
No
Comments
Please log in to join the conversation