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Luma Reviews and Ratings

Rating: 9.9 out of 10
Score
9.9 out of 10

Reviews

5 Reviews

Best Virtual Assistant which can ever assist

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Luma is the best Virtual Assistant Tool. We can use it in any large or small scale industry in the marketing business and getting in touch with customers or clients is a very crucial part of maintaining relations with clients. Luma comes with big help its own virtual assistant feature helps to communicate with customers 24/7 the queries is been solved virtually with the help of AI in Luma.

Pros

  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.

Cons

  • The configuration of Luma in the user end is much more complex if a newbie tries to configure it will be difficult to handle it.
  • The steps must be properly documented while performing the change.
  • Sometimes it shows inconsistent lagging behaviour while handling the app.

Likelihood to Recommend

Sometimes we came across many customers who actually don't know their own expectations. Reading it via the human mind is very hard so Luma, with its AI feature, helps to give customers better ideas to know their expectations. Productivity is well scheduled, it alarms the user in its busy schedule also it has good pricing to deal with and the service they provide is worth spending time in it.

VU
Verified User
Engineer in Information Technology (11-50 employees)
Vetted Review
Luma
1 year of experience

With Luma, our customers feel better served

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Thanks to this software we have had a better response capacity with our clients since we attend to their demands in record time. The customer will always be attended to, 24 hours a day, 7 days a week, making the agents attend to customers with urgent calls and the usual answers are answered automatically with Luma.

Pros

  • It has different automation tools such as answers to frequently asked questions.
  • Understands and responds naturally to customers, making communication more fluid and efficient.
  • It has integration with social networks such as Facebook, Skype, and WeChat among others.

Cons

  • Setting up the software was very difficult as well as installing the configurations.
  • The fact that it does not allow integration with customer service platforms is frustrating.
  • It is hard to adapt to the program, I wish it was much more intuitive, so you would get much more out of it from the beginning.

Likelihood to Recommend

I highly recommend this software to improve the workflow in the sales department and customer service, as it allows us to serve all customers through different communication channels. With Luma, we were able to make our customers feel better attended and always give them an answer to their requests.

LP
Luisana Pacheco
Principal in Customer Service at Princeton HR Insight LLC (1001-5000 employees)
Vetted Review
Luma
1 year of experience
View profile

Currently, we are all working from home. Without any doubt regarding our platform.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Luma is a powerful platform for Our company uses this online video conferencing virtual meeting software for companies looking to collaborate with employees in different parts of the world. to connect with our colleagues and students around the world in real-time meetings. It has been expensive topics, narrow intent, outdated data, and for the most part, the data is not active and also does not have an on-demand research feature.

Pros

  • Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from.
  • The accuracy of their contact details is quite good. Your company data is really good.

Cons

  • Helping my closing just when talking to new clients.
  • I can find all my contacts for a company.

Likelihood to Recommend

I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.

RS
Raul Smitt
Project Manager in Marketing at VivaKi (51-200 employees)
Vetted Review
Luma
2 years of experience
View profile

New Reviw

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

is used for customer service, the business problems it addresses is the need to always have the customer connected

Pros

  • good interaction
  • speed in response
  • efficiency

Cons

  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system

Likelihood to Recommend

A scenario in which it may be appropriate is the legal environment, the least appropriate is the medical environment, since in the medical one we are dealing with human lives, where the margin of error must be 0, in the legal case, although deal with important matters in the case of error can be amended

MA
Moises Abraham Lacayo Cortes
Especialista legal in Legal at BAC Credomatic (10,001+ employees)
Vetted Review
Luma
1 year of experience
View profile

Forget Eventbrite!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Luma for listing our free and paid events

Pros

  • Event management
  • Attendee management
  • Attendee tracking

Cons

  • Post-event communication (promotional emails)
  • More extensive integration with Active Campaign to divide attendees into attended and missed
  • Phone number field with messaging options (eg reminder message sent to phone before event’s start)

Likelihood to Recommend

Compared to its closest alternative Eventbrite, Luma is much simpler and faster to use, it looks much more appealing and its fees are considerably lower.

VU
Verified User
General Manager (1-10 employees)
Vetted Review
Luma
2 years of experience