Lyssna Reviews and Ratings

Use Cases and Deployment Scope

Previously have used Lyssna to get quick feedback on new concepts before they are launched, or to get some feedback on which design (out of a number / range) is the most impactful or interesting to a user at any one point. This has allowed us to have some data to back up the decisions that we are making.

Likelihood to Recommend

If you don’t have a big budget or are first starting to do research then this is a great tool. It is easy to do, and therefore you don’t need to spend a large amount of time doing any training to get up to speed. If you are wanting big detailed and complex research to be done, then this probably isn’t the correct tool to be using as it can be somewhat basic.

Use Cases and Deployment Scope

We use UsabilityHub for quick remote unmoderated testing of eCommerce feature designs before they get implemented by developers. Our department is responsible for rolling out designs for desktop, mobile web, Android, IOS, and iPad. Usabilityhub allows us to test ideas for these platforms rapidly and cheaply at a wireframing level and also at a visual design level. We have our own tester database and that allows us to gather responses cheaply and timely.

Likelihood to Recommend

UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires.

Use Cases and Deployment Scope

UsabilityHub is being used for validating designs with feedback from real people or for finding usability/clarity issues with new and existing designs/wireframes. It's a great tool for getting some relatively quick user feedback on a small or large scale. It's being used by more people in the organisation now as they've understood the value of using UsabilityHub and have started to use it within their design process.

The problem it addresses is that wireframes and designs don't receive enough real-world validation and can easily pass through the process all the way to go-live without other humans (other than the internal teams) seeing them, which could mean that mistakes/usability issues/clarity issues can limit the design's full potential.

Likelihood to Recommend

I think it's well suited to any scenario where something requires feedback, whether it's exploratory feedback of current designs or validation that a new design solves a problem & additional feedback can be gathered to make it even better. I'd recommend UsabilityHub to anybody who isn't 100% sure on a design, and if they are, they need to use it to confirm that certainty.

Use Cases and Deployment Scope

UsabilityHub was used by the Marketing department in my organization. We used it to test out new designs of ads, pages, headlines, etc. We also used it to test out navigation of a page/a series of pages. It was a great tool to use if we wanted to test something out but didn't have the time or necessary traffic to test out the item on a live site.

Likelihood to Recommend

UsabilityHub is great for testing out an item where you need responses quickly and/or you don't have sufficient traffic to test out an idea on a live site/environment.

UsabilityHub is not suited for testing out items that require a specialized knowledge. For example, we had headlines to test out related to purchasing energy, but not every tester in UsabilityHub's pool had the level of knowledge needed to give a qualified opinion on this subject.

Use Cases and Deployment Scope

It is being used to optimise our website. We send screenshots to UsabilityHub to test the design, copy and features like call-to-action buttons. It helps us to get very quick feedback from real users - especially when needing to test if a page is too cluttered or if the copy is clear.

Likelihood to Recommend

<div>I would recommend UsabilityHub for anyone that wants fast responses from real people about the immediate effectiveness of their design, copy, media, and buttons - especially for improving bounce rate and navigation issues. I would not recommend it if you need a more in-depth analysis, for example, user journeys throughout your website or more complex commentary.</div><div>

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