UsabilityHub- A fantastic tool for quickly validating / gathering feedback on designs
September 27, 2021

UsabilityHub- A fantastic tool for quickly validating / gathering feedback on designs

Lee Preston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UsabilityHub

UsabilityHub is being used for validating designs with feedback from real people or for finding usability/clarity issues with new and existing designs/wireframes. It's a great tool for getting some relatively quick user feedback on a small or large scale. It's being used by more people in the organisation now as they've understood the value of using UsabilityHub and have started to use it within their design process.

The problem it addresses is that wireframes and designs don't receive enough real-world validation and can easily pass through the process all the way to go-live without other humans (other than the internal teams) seeing them, which could mean that mistakes/usability issues/clarity issues can limit the design's full potential.
  • Rapid user feedback
  • Demographic targeting
  • Well presented results
  • Easy to use
  • Relatively inexpensive
  • Further demographic targeting, e.g. by industry, job title, screeners
  • More guidance for less experienced users' tests to reach their full potential
  • Quick recruitment
  • Multiple question types that mean you can use one tool for lots of research
  • Easy to use
  • Visualisations that can be copied straight into a presentation
  • Ensured maximum ROI on designs by confirming they solve a problem and getting feedback pre-live
  • Helped people to integrate use feedback into their design processes
I've not found any other tools as good as UsabilityHub. I've experienced some tools that have some similar functionalities, but they don't let you add multiple formats of questions in one test (as far as I'm aware.)

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I think it's well suited to any scenario where something requires feedback, whether it's exploratory feedback of current designs or validation that a new design solves a problem & additional feedback can be gathered to make it even better. I'd recommend UsabilityHub to anybody who isn't 100% sure on a design, and if they are, they need to use it to confirm that certainty.