Very fast user responses, great for testing website copy, design, images and CTAs
December 13, 2017
Very fast user responses, great for testing website copy, design, images and CTAs
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UsabilityHub
It is being used to optimise our website. We send screenshots to UsabilityHub to test the design, copy and features like call-to-action buttons. It helps us to get very quick feedback from real users - especially when needing to test if a page is too cluttered or if the copy is clear.
- Very fast - you can have responses in minutes.
- Very easy and straightforward to use. The interface is clear and intuitive.
- They offer suggestions for questions that are effective, which is very helpful for a first time user.
- If you want to [do a] review for UsabilityHub it is hard as their database is oversaturated. I was signed in every day for a week and never got asked to take a test.
- It is difficult for them to vet their testers, so some reviews can lack quality.
- The main thing it doesn't offer is video/audio recorded, immediate feedback, which sometimes gets better insights than when someone has to think about an answer and type it out.
- It has helped us to improve click-through rates on our CTA - which has increased conversions.
- It has helped our homepage copy become much clearer, so visitors immediately understand what our company offers.
- It has informed the design of our website, as previously users found it too plain and monochrome.
- WhatUsersDo and Hotjar
UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.