TrustRadius: an HG Insights company
Back to Overview
MaintainX Logo

MaintainX Reviews and Ratings

Rating: 9.6 out of 10
Score
9.6 out of 10

Community insights

TrustRadius Insights for MaintainX are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have made several recommendations for MaintainX based on their experience with the tool. The most common recommendations include utilizing all the features of MaintainX, trying the free version/demo before purchasing, and seeking assistance from customer support. They suggest fully utilizing the platform to effectively manage and track work orders. Trying out the free version or demo helps businesses determine if MaintainX meets their specific needs. Users also commend MaintainX's customer support team for being responsive and helpful, recommending reaching out to them for any assistance or guidance needed during implementation and ongoing usage. Overall, these recommendations emphasize the importance of exploring all features, trying the free version or demo, and seeking assistance from customer support when using MaintainX for effective work order management and tracking.

Reviews

14 Reviews

Making it Better than New.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

MaintainX is at the hub of everything we do with our maintenance program. It has become our To-Do list, as it were, not only to keep our equipment repaired but also to minimize downtime through our inspection and PM process. MaintainX keeps us on track so we don't forget or overlook inspections or procedures. These inspections and procedures help us find problems before they reach the point where the equipment shuts down. MaintainX reminds us to do these procedures so that we can fix many problems before the equipment breaks. Using AI, MaintainX is also becoming a storehouse of tribal knowledge, helping us find and fix failures faster and reducing downtime. MaintainX is at the center of our Reliability journey at our location.

Pros

  • Work order system.
  • Work Order Procedures.
  • Continued Development.
  • Ease of use.
  • Report Capabilities.

Cons

  • Part Inventory.
  • Part usage.
  • Finding Parts to charge out.
  • Condition Monitoring.

Likelihood to Recommend

MaintainX is well-suited for almost every industry that I can think of, from manufacturing to automotive.

WR
Woody Rogers
Maintenance Supervisor in Engineering at Cintas (51-200 employees)
Vetted Review
MaintainX
3 years of experience
View profile

MaintainX changed our operations for the better

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

MaintainX has changed the game for our company. We manage all production work order via MaintainX. Coming from a system where paper print outs flying around our shop, Things not being able to be updated on the fly - It has been an immense help to us. The UI is user friendly and easily trainable to staff.

Pros

  • Work Order Management
  • Purchase Orders
  • Cost Management

Cons

  • Better integrations

Likelihood to Recommend

This is great small to medium sized businesses that need a practical solution for CMMS

CL
Collin Lee
Manager in Manufacturing at CFR Patio, Inc (11-50 employees)
Vetted Review
MaintainX
5 years of experience
View profile

New MaintainX adopter.

Rating: 10 out of 10

Use Cases and Deployment Scope

Our business did not have any CMMS system in place. We suffered from high dontime and inability to produce machine servicing reports to safisfy legislative requirements. We were very inefficient in how we managed our Engineering dept resources and how we managed machine b/downs and almost no preventetive maintenance.

Pros

  • Captures and retains vital information on work carried out on our equipment.
  • provides suite of reporting tools to satisfy multitude of legislative and H+S requirements.
  • allows us to input photographs and even videos on tasks completed.
  • Provides functionality to create and follow specific procedures.

Cons

  • We would like CSV files to be automated reports. you cannot current export a CSV file on a set period.
  • Would like better functionality for searching key word technical faults
  • Would like easier parts request or required functionality.

Likelihood to Recommend

This is the first CMMS system I have used and whilst I did explore other competitor systems, I found the MaintainX system the easiest to use. I also found working with [...] extremely easy and confidence inspiring. The system is functional in the real world but also has fantastic functionality well beyond anything we could think we would need. Most importantly it is user friendly for the basics for both Technicians and the Administrators of the system.

PT
Paul Toms
Managing Director in Manufacturing at Walstead Roche (51-200 employees)
Vetted Review
MaintainX
1 year of experience

MaintainX.... The best option

Rating: 10 out of 10

Use Cases and Deployment Scope

Our Maintenance Dept uses MaintainX that guides their every move. Everything that we do can be tracked to a work order. This is how we can track our progress. It is very helpful to communicate between shifts and the request that plant employees put in helps to respond faster to issues that need to be addressed.

Pros

  • The customer service team is very quick and knowledgeable
  • The reporting capability shows a snapshot of the health of the department
  • The procedure library is helpful in assisting a technician in following a step-by-step process on a given work order.
  • The search capabilities in MaintainX is amazing!

Cons

  • I would like to see MaintainX branch out into Invoicing (Acct Payable/Receiving)

Likelihood to Recommend

In reporting, I have been able to see an overview of orders being accomplished.

EP
Ernie Plemmons
Purchasing in Manufacturing at Future Foam (51-200 employees)
Vetted Review
MaintainX
3 years of experience

The perfect solution for tracking your assets

Rating: 8 out of 10

Use Cases and Deployment Scope

In our organization we use MaintainX to tracking all medical equipment/assets the scheduling of bi-annual and annual inspections, Repair and Inspection reports, invoices, inspection due dates, etc. Having multiple companies and numerous locations within those companies is a challenge in itself so having one central location to track them is essential.

Pros

  • Has a great customer support team
  • Streamlining workflow
  • Real time updates
  • Tracking assets

Cons

  • Requestor side, it would be helpful if they were only able to see assets / locations that they are responsible for
  • Being able to import our Make and Model numbers where we don't have to "create" the same ones over and over again
  • Allowing the requestors to see the inspection reports for the assets at their clinics
  • Being able to assign a work order to a requester (which it may do this but we are still learning the system)

Likelihood to Recommend

Creating work orders and procedures is a great way to insure our assets are being inspected as they are needed. Our organization sets up inspections by locations and the number of assets they have. Tying the inspection report and invoice to each asset. However, It was a bit challenging to create work orders/procedures for all assets rather than by location. The original process we set up in the implementation process just didn't work. but with the help of Sergio we were able to come up with a solution that works. It's a bit cumbersome but nevertheless it works.

VU
Verified User
Project Manager (201-500 employees)
Vetted Review
MaintainX
1 year of experience

MaintainX Review

Rating: 10 out of 10

Use Cases and Deployment Scope

We use MaintainX to manage our inventory and parts systems, as well as purchase orders, invoices, and monthly inventory counting. We also use it to determine what items need to be billed to which department, i.e., nursing charges or foodservice charges or housekeeping charges.

Pros

  • MaintainX has awesome inventory management.
  • MaintainX has powerful search tools.
  • MaintainX has a wonderful mobile app.

Cons

  • Some reporting functions are lacking in detail.
  • Some features are locked behind an enterprise version.
  • Pricing structure may not be ideal for large organizations with many users.

Likelihood to Recommend

- We use MaintainX to assign inventory items FROM our central storage area TO specific locations. We then run reports on inventory transactions to determine how many of each item has been transferred from central stores to individual locations in order to accurately bill each location/department.

NV
Nikolas Van Egdom
Manager of Environmental Services at Menno Place (501-1000 employees)
Vetted Review
MaintainX
1 year of experience

A CMMS System that is Easy to Use

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

MaintainX is used as our CMMS, equipment reporting for uptime, MTR, and root cause analysis. It is also used for scheduling project work orders, links to LOTO documents, drawings and equipment manuals. Our main problem we want to solve is equipment downtime. We are already seeing trends after only 4 months of use, on equipment that are high downtime units.

Pros

  • KPI Reporting
  • Work Order Generation
  • Preventative maintenance procedures

Cons

  • Cost of the system for a large maintenance crew having their own credentials.
  • Scanning a QR code with our tablets isnt as reliable as with cell phone.

Likelihood to Recommend

It has been very easy to use on the plant floor with our tablets so information can be added on the spot, and we don't have wait to get to a desk to enter information into the computer. We are now using a system that is mobile and we have moved away from the old paper PM system. Entries made in field and we are done. No more writing down information on paper to give to someone else to enter into the computer.

VU
Verified User
Manager in Engineering (5001-10,000 employees)
Vetted Review
MaintainX
1 year of experience

MaintainX has brought us into the future.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use MaintainX to schedule PM, receive requests from production teams, and schedule our projects. We are currently working towards our inventory management via MaintainX because it is smooth and very user friendly. We have used it so much since we've started and have made so much progress that the production teams are looking at ways, they can utilize the software for their teams to schedule inspections and assessments.

Pros

  • Customer Service
  • Integration
  • Adjusting our platform to fit our needs

Cons

  • Missing some functions, but the team is always on top of innovation so if I don't see it today, it may be there tomorrow.
  • Wish there was a simpler way for operators to complete inspections rather than having to create work requests.
  • Pricing is confusing and the way that they have their billing set up is strange.

Likelihood to Recommend

Being able to create Work Orders and Procedures is so seamless it almost feels too easy. If I ever have a question or need help, I can connect to MaintainX with the in-app communication center or reach out to my dedicated service rep Mary and we get the job done super-fast and easy. We use the software daily in the maintenance department completing work requests, PM, and projects. We also are starting to utilize the software for our inventory management. The software is so easy to use and navigate that we actually have some production members using it to complete their inspections. It was easy to set up, I filled out a workbook that was tailored to our building and sent that over and like magic, our entire catalog of PM was there ready for my team to hit the ground running.

DT
Derrick Tuft
Maintenance Manager in Engineering at Cardinal Glass NELG (51-200 employees)
Vetted Review
MaintainX
1 year of experience
View profile

Number 1 Work order System

Rating: 10 out of 10

Use Cases and Deployment Scope

Communication with work orders for facilities and preventive maintenance. A straight line of communication between the requester and the technician with plenty of administrative people in place it allows the program to be streamlined and communicates efficiently and effectively. We will add more features as people get more adjusted to the program .

Pros

  • More than 1 administrator
  • Quickly communicates
  • District wide use

Cons

  • Haven’t found any

Likelihood to Recommend

Best system I have used. <div>I have used Tms, Fm work order system, emaint. It’s great</div>

BW
Bill West
Project Manager in Product Management at Rockford Park District (51-200 employees)
Vetted Review
MaintainX
1 year of experience

MaintainX

Rating: 9 out of 10

Use Cases and Deployment Scope

We use MaintainX for many water plants across the province and for our own team. By using MaintainX we are able to streamline work orders and optimize preventative maintenance.

Pros

  • Reporting
  • Ease to include pictures
  • Organization

Cons

  • create personalized reports in the program vs downloading the excel files

Likelihood to Recommend

The MaintainX team are very helpful and quick to respond to requests.

VU
Verified User
Administrative Assistant in Professional Services (11-50 employees)
Vetted Review