TrustRadius Insights for ManageEngine Site24x7 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Variety of Notification Channels: Users have praised the diverse alerting channels in Site24x7, including email, text messages, and automated phone calls. This array of options ensures that notifications are delivered promptly, enabling quick responses to any incidents that may occur and enhancing overall operational efficiency through timely action.
Effective Monitoring Capabilities: Customers value Site24x7's internal monitoring feature for its proactive approach to detecting connectivity issues with servers before they impact end-users. By identifying these issues early on, users can address them swiftly, minimizing downtime and maintaining seamless operations.
Cost-Efficient Solution: Several reviewers have highlighted the cost-saving benefits of transitioning to Site24x7 from their previous monitoring solutions. The significant savings experienced indicate a positive financial impact for businesses utilizing Site24x7, aligning well with budget considerations and contributing to overall cost-effectiveness.
Our monitoring team utilizes Site24x7 All-in-One Monitoring tools to monitor our server and website infrastructure. It's being used across the whole organization and it is used to keep track of the health and performance of all digital assets such as servers, networks and web endpoints.
Pros
Alerting
Website monitoring
Website security
Real user monitoring
Cons
More cloud monitoring functions
Better VM monitoring
More features within application performance monitoring
Likelihood to Recommend
[Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.
VU
Verified User
Engineer in Information Technology (1001-5000 employees)
[Site24x7 All-in-One Monitoring] is used across the entire organization for web site monitoring, DNS record monitoring and AWS resource alerting and monitoring of event thresholds. Our business needs require application stack real time monitoring as well as APM insight to performance , Site24x7 [All-in-One Monitoring] allows us to schedule maintenance while keeping uptime stats for alerts, this is especially important to reporting, so your uptimes are not skewed for maintenance reasons. This and many other challenges are accomplished with [Site24x7 All-in-One Monitoring] tools. We also find it useful to script and utilize APIs to fully automate, and better control cloud resources.
Pros
Certificate monitoring
Drive space and uptime warning notifications
Cloud resource auto discovery options to keep new systems monitored immediatly
Scripting language options (AWS cli, PowerShell, bat, API, python, C, etc..)
Cons
Ability to edit an existing maintenance schedule, vs creating a new one each time
Grouping of emails to SMS and non SMS alerts to save on false alerts
Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
Likelihood to Recommend
I have tried other tools (PRTG etc) in the past, and switched from US monitor to [Site24x7 All-in-One Monitoring], for all the built-in features and ability to implement by using with or without the agents deployed (ip discovery LAN). This is one tool that encompasses the entire organization and allows that single pane of glass feel (NOC screen view) for an accurate virtual snapshot of your entire organization, either cloud and/or LAN.
Site24x7 All-in-One Monitoring is used in the IT department for monitoring the server both internally and externally. It also notifies the respective person by mail if the server goes down or something went wrong. It continuously monitors our system with high accuracy and efficiency. Thus, it is a highly reliable tool.
Pros
Good accuracy
Less learning curve
Easy to integrate
Cons
Interface is a little confusing.
Needs more improvement in the UI.
Likelihood to Recommend
There is a delay in emails being sent in case of any issues. This can affect the business in some cases. The system also sends false alerts in cases that can be annoying. Moreover, customer support should be improved with fast and furious responses. The SMS notifications help to get notified in case emails get delayed.
VU
Verified User
Employee in Information Technology (201-500 employees)
Wellsource uses Site 24x7 across all our customer and critical services; including SQL, IIS, certificate validity, and server/service health. Using Site24x7 paired with Pager Duty has helped us meet our SLA obligations both internally and to our customers. We are able to track our SLA metrics at the customer level and provide reports detailing uptime and any outages that may have occurred with minimal effort.
Pros
Can monitor almost any service you can think of.
Monitoring from datacenters all over the world.
Understandable and easy to use GUI.
Very lightweight agent.
Fair pricing.
Cons
I wish the advanced monitors were not so expensive.
It is a cloud solution, so it is necessary to open up outbound ports in all security zones.
If you lose outbound internet service, all your internal servers will throw alarms and life gets extremely noisy.
Likelihood to Recommend
While Site24x7 can monitor almost anything, it is the most cost effective when using its basic monitor. The basic monitor covers certificate health, web sites/services, general server health, IIS health, and much more.
The advanced monitors cover SQL, Microsoft Failover Clustering, etc. but even though we get three advanced monitors with the initial subscription, we don't use them because the SQL monitoring can be very noisy without some fine-tuning. It wasn't uncommon to get woken up at 3 am because of a SQL anomaly that tripped a metric.
Site24x7 is currently used within the IT department to monitor outages, both internal and external. If a server or website goes down, we rely on Site24x7 to alert IT staff. Since our website and associated servers need to have maximum uptime, knowing immediately that one or more are down is required for business, even if it happens outside of normal operating hours.
Pros
Alerts: Site24x7 can be configured to send alerts in all sorts of ways, from email, to text messages, to even direct automated phone calls.
Internal monitoring: An agent installed on one or more machines can monitor internal connectivity to other network devices. This means if connectivity to a server goes down, we often know about it before users alert us.
External monitoring: Site24x7 also watched our websites and sends alerts if they're unreachable. It uses multiple locations to do so, which means if there's a partial network outage in some part of the country, we know who is affected.
Cons
Analysis: Site24x7 sends a report when a site is back up, with an "analysis" of the outage. The idea is to help pinpoint the cause, but it's almost always useless.
Overalerting on larger outages: Site24x7 sends an alert on every site that we have configured when they go down. A hierarchical setup would be better, or some way for it to recognize that if more than two sites are down simultaneously, it only needs to send one alert with that information. Getting 12 text messages at 1 AM is not fun.
Complex setup: It takes a long time to set up everything for monitoring. Automation would be nice.
Likelihood to Recommend
If you run a lot of external websites and do not have 24-hour staff to monitor them, Site24x7 is decent. At the very least, your IT staff will get notifications in a myriad of ways and can start troubleshooting <i>before </i>end-users start noticing and complaining. For internal monitoring, I think there are more robust solutions, although again the immediate notifications are nice.
If you don't run anything external, or aren't concerned with downtimes in the middle of the night, there's little value for Site24x7.
We use Site24x7 to monitor our production systems, whether that be internal or public websites. Being a web-based company, it's imperative we notified of any system failures or performance degradation.
It is used by our IT department but its reporting facilities allow us to provide organization of our website's uptimes and performance.
While we've always had 24x7 monitoring in place by other products, we migrated to Site24x7 primarily due to the cost savings compared to other similar offerings in this competitive space.
Pros
Mobile App: this is perfect as an out of hours engineer, allowing us to respond to alerts within seconds at 2 am rather than minutes.
Cost: migrating to Site24x7 provided cost savings of over 70% compared to our previous solution.
Internal services: the internal polling for our internal systems allows extra visibility we didn't have before from a transaction perspective.
Cons
We do regularly get delays in email notifications. This hasn't caused any business impact, as SMS alerting has always been reliable, but can be frustrating to other parts of the business who want to be notified of issues as they happen.
Support: we have found the support to be quite unresponsive unless escalated accordingly.
The transactions recorder can be time-consuming to configure as you want.
Likelihood to Recommend
The use case depends on your business requirements and how much you want to spend. Relative to other offerings, this allowed us to replace our AlertSite solution, which provided a big cost saving with no detriment to the visibility of our websites.
If you are looking for a full stack APM solution, this wouldn't be the all-in-one solution for your business, but it fits our use case of primarily transactional monitoring as part of our monitoring suite (for example, we also have the SolarWinds Orion suite) for our out of hours engineers.
VU
Verified User
Professional in Finance and Accounting (501-1000 employees)
Site24x7 is used by our IT department as a monitoring tool for all of our critical infrastructure. It ensures that the proper individuals get notified when a critical server/service goes offline or if CPU usage or another parameter goes outside of the defined range. It solves the business problem of ensuring that we are able to keep to our SLA's in terms of service uptime.
Pros
Ability to write complex rules that can define when alerts are triggered.
Ability to organize different servers under groups.
SSO Integration.
Cons
We tend to get a lot of false positives as it is difficult to perfectly configure rules especially for very specific events like High CPU or disk usage.
The interface is very extensive and at first, it's very difficult to navigate and figure out what is where.
Some of the UI and usability could be improved, like setting maintenance periods and defining them.
Likelihood to Recommend
Site24x7 is well suited for alerting IT of critical events such as server/application downtime. It can send emails, phone calls or even text alerts. Where it gets less reliable is when notifying us when a specific application is "In Trouble". This could be either due to high CPU load or if the disk space has reached a certain threshold. These alerts tend to be less reliable and I myself often don't find them extremely trustworthy. Continuous tweaking of the rule for the alert is required to make sure it is accurately notifying people that something is in fact amiss.
We use Site24x7 across our whole organization. It is one of our uptime tools we use to monitor all of our sites. We use it along with other similar tools to ensure accuracy.
Pros
Very accurate
Not noisy
Easy setup
Cons
More features
Better intergrations with platforms like TEAMS
Likelihood to Recommend
It's a great tool in the SYSADMIN tool box. Can also use SMS, which is a plus.
