Cost-effective and easy to use
Anonymous | TrustRadius Reviewer
May 14, 2019

Cost-effective and easy to use

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Site24x7

We use Site24x7 to monitor our production systems, whether that be internal or public websites. Being a web-based company, it's imperative we notified of any system failures or performance degradation.
It is used by our IT department but its reporting facilities allow us to provide organization of our website's uptimes and performance.
While we've always had 24x7 monitoring in place by other products, we migrated to Site24x7 primarily due to the cost savings compared to other similar offerings in this competitive space.
  • Mobile App: this is perfect as an out of hours engineer, allowing us to respond to alerts within seconds at 2 am rather than minutes.
  • Cost: migrating to Site24x7 provided cost savings of over 70% compared to our previous solution.
  • Internal services: the internal polling for our internal systems allows extra visibility we didn't have before from a transaction perspective.
  • We do regularly get delays in email notifications. This hasn't caused any business impact, as SMS alerting has always been reliable, but can be frustrating to other parts of the business who want to be notified of issues as they happen.
  • Support: we have found the support to be quite unresponsive unless escalated accordingly.
  • The transactions recorder can be time-consuming to configure as you want.
  • Cost savings have been substantial at approximately 70%.
  • We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
  • Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.
Each solution excels in their own areas. Site24x7 provides the easiest and most cost-effective transactional monitoring from the previous and existing solutions which we use. However, Solarwinds Orion suite, which includes the virtualization manager, gives us full-stack monitoring of our VMware environment, which Site24x7 cannot. In the same way, Cloudwatch gives us better visibility into our AWS workloads compared to SolarWinds.
AlertSite was previously used for our transactional monitoring, and while the configuration of transactions and playback with Deja Click plugin was incredibly beneficial, it didn't justify the cost difference to Site24x7.
The use case depends on your business requirements and how much you want to spend. Relative to other offerings, this allowed us to replace our AlertSite solution, which provided a big cost saving with no detriment to the visibility of our websites.
If you are looking for a full stack APM solution, this wouldn't be the all-in-one solution for your business, but it fits our use case of primarily transactional monitoring as part of our monitoring suite (for example, we also have the SolarWinds Orion suite) for our out of hours engineers.

Site24x7 Feature Ratings

Remote monitoring
8
Network device monitoring
2
Multiple Server Monitoring
8
Multi-device monitoring
5
Automated alerts and notifications
5
Policy-based automation
4
Performance data reports
7
Customizable reporting
7
Data visualization
8
Risk analysis
3