Microsoft Exchange Reviews & Insights

Score8.7 out of 10

615 Reviews and Ratings

Community insights

TrustRadius Insights for Microsoft Exchange are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Access: Users have appreciated the easy access to Outlook administration tools within Microsoft Exchange, finding it convenient for managing their email and calendar efficiently. This quick accessibility has allowed users to streamline their tasks and stay organized with ease.

Collaboration Features: Many users value the shared contacts and calendars feature in Microsoft Exchange, as it promotes collaboration and coordination among team members within organizations. This collaborative aspect has improved communication channels and enhanced teamwork efficiency.

Reliable Uptime: The robust uptime of Microsoft Exchange products, including Outlook and OneDrive, is praised by users for being reliable and beneficial to their workflow. This consistent performance ensures that users can rely on these tools without disruptions, resulting in increased productivity levels.

Microsoft Exchange Reviews

102 Reviews

Microsoft Exchange 2025

Rating: 10 out of 10

Incentivized

August 14, 2025

Use Cases and Deployment Scope

We use Microsoft Exchange 2019 for a fully On-Prem E-mail solution. Allowing us full control over our e-mail, mailboxes and data.
We have been Microsoft Exchange users for many years and found 2019 to be the most reliable version.
The older versions were good if maintained but 2019 just runs and runs with very little scheduled maintenance.

Pros

Send E-mail
Receives E-mail
Stores E-mail

Cons

Patching could be a little simpler but in most cases there are no issues

Likelihood to Recommend

Well suited to environments that want full control over their e-mail and do not want to go into the cloud.
These days running it as a virtual server is pretty cheap and with ssd SANs, performance issues are a thing of the past.

Dave Hornby

IT Manager in Information Technology at Total Systems plc (51-200 employees)

Vetted Review

21 years of experience

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Microsoft Exchange is number 1

Rating: 8 out of 10

Incentivized

August 12, 2025

Use Cases and Deployment Scope

Microsoft Exchange is still the primary communication method inside our organization for internal and external communications. It is email, calendar and does pretty much any other groupware task we would need. It is easy to use and integrate fantastically to the rest of the Microsoft suite of products. It addresses communication across all devices.

Pros

Email
Calendar
Task Management

Cons

UI
New Outlook need parity
Better Teams tie in

Likelihood to Recommend

Microsoft Exchange is well suited for external and internal email communications. Ideally, more for external communications. The experience has been very much satisfactory.

Microsoft Exchange as a unified communications platform could use much work, and while it has mostly been phased out for MS Teams today, it should fully point to Teams going forward.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

16 years of experience

Microsoft Exchange - The Gold Standard

Rating: 9 out of 10

Incentivized

August 11, 2025

Use Cases and Deployment Scope

In this day and age, email and business communications are one in the same. Internal communication, external communication, meeting invites, meeting notes, all-employee announcements, file sharing, etc., all are handled through email. And people expect this email to be available on their computer and on their cell phones. And to handle all that business communication, we using Microsoft Exchange.

Pros

Email obviously, and it's simple to get these emails on the computer or on the phone
Meetings and calendar management
File sharing, either in a shared location or as a file attachment

Cons

Tasks are a bit lacking

Likelihood to Recommend

Creating and receiving emails is simple. Managing contacts is a nice feature, especially connecting to Active Directory. Calendar management is also helpful and sharing access to others' calendars for scheduling meetings is useful. And reserving resources such as rooms or equipment is also useful. Personal and shared mailboxes are good features, as well.

Tasks are a little lacking, but other than that, the features are thorough.

Verified User

Director in Information Technology (201-500 employees)

Vetted Review

24 years of experience

Microsoft Exchange Review

Rating: 9 out of 10

Incentivized

August 6, 2025

Use Cases and Deployment Scope

Microsoft Exchange is the standard enterprise product for email communication, with many integrations with other Microsoft products. Our business lives and breathes through Exchange - internal communications, customer communications, presence, organization and scheduling, with a backbone of security through Active Directory and Entra ID. We would not be able to function without it.

Pros

Email communication and collaboration
Calendar and scheduling for people, groups and resources
Cross platform - access from nearly any type of PC or mobile device

Cons

It can be very complex but this is expected of such a robust product
The New Outlook was released (very) prematurely and has some significant features that are missing
I would like to see Outlook and Teams functionality all in one app

Likelihood to Recommend

Microsoft Exchange is extremely well suited for large enterprise customers and SMBs. I would not recommend it for organizations with only a handful of users due to the complexity and overhead to maintain security. I worked with hundreds of clients as part of a Managed Services Provider and we recommended Exchange for any customer with more than 3 or 4 employees.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

22 years of experience

Microsoft Exchange 101!

Rating: 9 out of 10

July 20, 2022

Use Cases and Deployment Scope

I have been working as a Microsoft Exchange administrator, providing advanced technical support for Microsoft Outlook and Microsoft Exchange users of our clients. Microsoft Exchange is a great product in the Microsoft Suite, via which all issues related to Microsoft Outlook can be addressed by the administrator. From basic issues like extending mailbox capacity to whitelisting or blocking domains and senders across the organization, this product does it all. The UI is user-friendly and easy to learn.

Pros

Provides enhanced security
Out of office and automatic replies
Shared contacts across organization
Shared Calendars across organization
Easy access to Outlook administration tools

Cons

Mac and Linux integration can me made smoother
Might be a little expensive for small organizations
Web access can be improved to be more like the application

Likelihood to Recommend

Microsoft Exchange is a must for organizations using the Microsoft suite of applications. The easy User Interface helps in quickly and smoothly managing the mailboxes of users and working on any issues around them. One of the best things about this is the ease with which the administrators can block or whitelist domains or particular senders across the domain. This ensures enhances security against spammers and hackers.

Aarti Agrawal

Technical Consultant ll in Information Technology at Hitachi Vantara (5001-10,000 employees)

Vetted Review

3 years of experience

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Is your company big enough to benefit from Exchange Server?

Rating: 8 out of 10

Incentivized

June 30, 2022

Use Cases and Deployment Scope

As expected Microsoft Exchange Server serves as an Email server, enabling us to contact external partners, and hosting our user's mailboxes calendars, contacts, and tasks. It also integrates with our Skype for Business Server that covers our conferencing needs. We have chosen to install a pair of Microsoft Exchange Servers, in order to increase their availability.

Pros

Email Exchange from and to internal and external partners
Host user calendars
Host user mailboxes

Cons

Would be nice if all management options were available in the GUI management.
Would be nice if there were less technical users / mailboxes in the AD.
Would like to see simpler implementation of DAGs.
Access to log files could be easier. A tool to search them / filter logs would be nice to have.

Likelihood to Recommend

Would see Microsoft Exchange as a suitable solution for medium / large companies. Smaller companies are probably better off using a simpler implementation of an Email server. Also, the licensing costs are considerable so smaller companies probably will have a difficult time to manage to pay them. Large companies would be probably the best fit for an Exchange Server implementation.

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

15 years of experience

Excellent integrated system for all Microsoft apps

Rating: 10 out of 10

June 23, 2022

Use Cases and Deployment Scope

Maintaining different user's mailbox's was difficult in the past now that the Microsoft Exchange online comes with robust 99.9% uptime with Outlook with office 365 bundle we all can sync all our emails files everything anywhere any device with just one login. Where I manage user's in my project and its pricing is very flexible per user per month like subscription so any user leaving or joining the project can be easily scaled.

Pros

robust uptime for all apps including outlook one drive with email protection filtering and anti- spam subscriptions

Cons

integration with Mac and Linux can be improved

Likelihood to Recommend

In my production environment we manage a very big client and its user's use Office 365 so from an admin perspective the dashboard is robust and where we manage user's lost file backup's and any issue's with adding or removing user's form directory using Office 365.

Outside the production environment we use Microsoft Exchange everyday. Its email functionality with integrated calendar and Teams or Webex meeting scheduling add-in's and calender updates whenever there is a meeting prior to be more productive. Great integration features.

Verified User

Engineer in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

Transparent, effective, secure on premise mailing solutions

Rating: 9 out of 10

June 15, 2022

Use Cases and Deployment Scope

We have been using Microsoft Exchange servers for the past years with an O365 app subscription. It provided us with an efficient way of managing emails with advanced features like voice messaging etc. It has worked well with traditional outlook clients. We could continuously get good feedback from our clients regarding the feature-rich solutions of Microsoft Exchange.

Pros

Efficient mail delivery and handling.
Secure mailing protocols with anti spam features.
Connect relevant mails well making the search faster with its AI features.

Cons

Budget is definitely high for a medium level organization.
On Premise Microsoft Exchange server requires a good pre-required server hardware.
Works best only with other O365 apps integrated.

Likelihood to Recommend

Highly efficient and feature-oriented if we have other O365 apps like one note, calenders included. It will be relatively easy to synchronize emails effectively with calenders and teams for any professionals. Not suitable if it is a non-Microsoft local environment.

Sachin Vinay

Network Administrator in Information Technology at Amrita Vishwa Vidyapeetham (5001-10,000 employees)

Vetted Review

1 year of experience

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MS Exchange is the on-prem standard for Corporate Email Servers.

Rating: 9 out of 10

Incentivized

June 14, 2022

Use Cases and Deployment Scope

Microsoft Exchange is used as the groupware server backbone for a set of collaboration experiences connected to the Microsoft Office 365 product suite. Specifically, it provides the server infrastructure for managing email traffic and calendar events. For accessing applications powered by Microsoft Exchange, individual company users can access locally-installed Windows applications or web experiences via browsers.

Pros

Routing emails to the appropriate individual or group.
Providing advanced email management options, such as filtering and routing.
Providing calendar collaboration, with the ability to control who can see my calendar.

Cons

Exchange spam filtering can be inconsistent at times.
Exchange task integration is lacking key features such as schedule integration.
According to IT colleagues, Exchange servers are tedious to manage and upgrade from a set-up administration perspective.

Likelihood to Recommend

Many organizations have standardized on Microsoft Office as a productivity suite, so employees can access applications such as MS Word, Excel, and PowerPoint. For these companies, MS Exchange is the ideal infrastructure choice to support email, calendar, and task collaboration. Especially for companies who still require or desire an on-premise implementation of MS software.

Verified User

Manager in Product Management (5001-10,000 employees)

Vetted Review

20 years of experience

Microsoft Exchange Server A Great Tool To Manage Your Corporate Emails From A Central Point

Rating: 9 out of 10

Incentivized

June 14, 2022

Use Cases and Deployment Scope

For many years, we used Microsoft Exchange to collect and manage all incoming and outgoing e-mails in the institutions I worked for. We now use Exchange 2016 with over 1000 mailboxes and various databases on-premises. In general, our institutions are satisfied with this product, it is a very useful tool for using and managing mail systems with Microsoft Exchange product.

Pros

Strong community support for Microsoft group's Exchange product.
Microsoft Exchange The product is very easy to install and deploy.
Microsoft Exchange is user-friendly and options like send and receive connectors or mail flow are uncomplicated.

Cons

In general, I think that supplier or business partner relations should be developed.
Efforts should be continued to increase the internal and operational efficiency of the group.
International Compliance and risk management should continue to be improved.

Likelihood to Recommend

You can use Microsoft Exchange Server with peace of mind for e-mail, calendar, communication, scheduling, and collaboration services. Microsoft's Exchange Server is a product designed to provide users with access to the messaging platform from mobile devices, desktops, and web-based systems. Telephony features in Exchange Server support voicemail. Exchange Server successfully offers high availability service with Microsoft Exchange Database availability groups.

Hasan ALTAY

Senior Accountant in Finance and Accounting at EUROFINS (501-1000 employees)

Vetted Review

15 years of experience

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