Microsoft Exchange - The Gold Standard
August 11, 2025

Microsoft Exchange - The Gold Standard

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Exchange

In this day and age, email and business communications are one in the same. Internal communication, external communication, meeting invites, meeting notes, all-employee announcements, file sharing, etc., all are handled through email. And people expect this email to be available on their computer and on their cell phones. And to handle all that business communication, we using Microsoft Exchange.

Pros

  • Email obviously, and it's simple to get these emails on the computer or on the phone
  • Meetings and calendar management
  • File sharing, either in a shared location or as a file attachment

Cons

  • Tasks are a bit lacking
  • Email is ubiquitous for business, and Microsoft is still the default for business applications.
  • Personal email and calendars are both done well with Microsoft Exchange. Shared mailboxes and calendars are also nice.
  • The more recent integration with AI Copilot is also a welcome addition.
It's so simple to write an email, add the people you need, using Contacts or it just remembers thousands of previous email messages. Search functionality is good too. And setting up meetings is also easy, seeing free/busy on co-workers calendars, adding a room or other resource. Microsoft Exchange also offers some great admin control around security, phishing campaigns, reporting spam or phishing emails, quarantining messages, or looking for specific messages in someone's mailbox.

Do you think Microsoft Exchange delivers good value for the price?

Yes

Are you happy with Microsoft Exchange's feature set?

Yes

Did Microsoft Exchange live up to sales and marketing promises?

Yes

Did implementation of Microsoft Exchange go as expected?

Yes

Would you buy Microsoft Exchange again?

Yes

Creating and receiving emails is simple. Managing contacts is a nice feature, especially connecting to Active Directory. Calendar management is also helpful and sharing access to others' calendars for scheduling meetings is useful. And reserving resources such as rooms or equipment is also useful. Personal and shared mailboxes are good features, as well.

Tasks are a little lacking, but other than that, the features are thorough.

Microsoft Exchange Feature Ratings

Secure Email Gateway
7.3
Anti-malware
7
Customizability
7
Data Loss Protection
8
Threat Detection
7
Sandboxing
Not Rated
End-to-End Encryption
7
Management Tools
8

Using Microsoft Exchange

150 - HR uses Microsoft Exchange for company communication and for communication with external partners, such as benefits vendors, or with recruiting for new employees. Purchasing using Microsoft Exchange for emails with vendors and internally, along with calendars for meetings and schedules. Sales uses it internally and with customers. Transportation, Accounting, Finance, and Operations use it primarily internally. IT uses it with external vendors and internal customers.
2 - You need to have good trouble shooting skills. You need to understand modern technology and a modern user interface. Pay attention to menus. Search online for specific features and scenarios. You need patience as there are a lot of different menus and lots of different functionality. You can't get frustrated quickly. And you need to be curious.
  • Email
  • Calendars
  • Security by keeping bad email and attachments out
  • Email and calendars on mobile devices is also a necessity
  • Shared email boxes are useful when a number of people all need access to the same content.
  • Email aliases are useful if you have multiple domains you own but want to keep email simple.
  • Email-enabled security groups allow easy control for both security purposes, such as sharing documents, and also for email distribution groups.
  • I think AI will only continue to increase. Copilot is already integrated.
  • I think integrating email with our ERP and CRM are likely next steps.
  • There are probably ways we could better utilize resources more than just a conference room.
Email and calendars in a business setting are requirements. And Microsoft continues to be the standard of business applications. Microsoft 365 makes Microsoft Exchange easy to use. Everything is in the cloud. Let Microsoft take care of the hardware, the software, and the security. You just enable your business users with the functionality they need.

Using Microsoft Exchange

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Email
  • Calendars
  • Accessing both of these on a computer, in a browser, or on a mobile device
  • I find Contacts a little cumbersome. It's pretty manual. I wish it would prompt me with auto-filled out data based off an email signature.
Yes - It's really good. The main functionality is all there. You can quickly and easily send and receive emails. The same is true for your calendar. Reviewing existing meetings is simple. Replying to meeting requests is easy. I'd say creating a meeting request is a little more cumbersome in the mobile app as opposed to the desktop app. But that's probably just because there are a lot of useful features in the desktop app, like checking other people's schedules. But overall, it's very good.

Comments

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