MS Exchange is used for email and scheduling meetings at my company, so it is at the heart of keeping us organized and in touch. If a meeting wasn't scheduled (and accepted) on our Exchange calendar, then it's not a legitimately booked meeting.
- Flexibility of user interface: for me, being able to completely customize the commands and layout of the ribbon menu is a huge productivity booster. I surface the functions I need to use often, and hide the rest.
- Setting up meetings and appointments, and color-coding them so I can see at-a-glance what my day is going to look like.
- Pop-up reminders for meetings are absolutely invaluable, and without them I have a hard time making the meetings I've committed to attending.
- I sometimes get confused about availability for appointments. I use my Outlook calendar not only to schedule meetings with others, but also to remind myself to complete tasks on a specific day. Not sure how this could be more intuitive, but it's something I've run into a few times before.
- When the details for a meeting change several times in a short period, as can happen when someone has trouble booking a room, or working within the availability of all the attendees, I get many messages in my inbox and it's a) annoying and b) a bit hard to understand what's going on. Maybe some kind of digest for those cases could help there.
- The setting to strip out formatting when pasting from another application does not actually work, which is annoying since I send HTML-enabled messages. I need to right click and choose the special paste option to get around this.
It's less appropriate for keeping track of tasks and follow-ups. I get the feeling that Outlook has many more features than I actually use, and I recall trying out tasks but they never really stuck. I like to use MS OneNote for my to-dos.
In my current position, I am responsible for migrating our United States origination from Lotus Notes to Microsoft Exchange 2016. This includes the Exchange architecture, setup, migration and management.
Exchange 2016 is now our primary (and only) email solution for our entire origination across multiple continents.
The reason we switched to Exchange from Notes, is because Exchange provides up-to-date email technology, redundancy/failover, low cost of ownership, scalability and excellent performance.
- Exchange provides protection of sensitive data though DLP (Data Loss Prevention) and compliance regulations.
- Exchange makes use ease of access by integrating with Lync/Skype for Business/SharePoint as well as personal archives and large mailbox support.
- Exchange provides multi-layered anti-spam protection keeping your users safe from email threats.
- Exchange provides email anywhere through the use OWA, Outlook Anywhere, and mobile devices support with ActiveSync.
- Exchange provides different levels of admin access by using RBAC (Role Based Access Controls) to allow administrators and helpdesk to manage mailboxes and users efficiently.
- The main issue I have with Exchange is the web-based Administrative Center. Compared to the Exchange Management Console prior to Exchange 2013, it's slow and you don't have as many options. That being said, is the reason every Exchange admin should learn PowerShell to do their job efficiently.
- Exchange is quite the resource hog and does need some initial investment into server hardware/VM infrastructure and storage. Luckily Exchange can run on big, cheap disks quite well.
- Depending on the environment it does take quite a bit of knowledge to setup and configure. There are tons of guides out there to get you where you need to be.
- Integration with mobile devices. It's fast, simple, and effective
- Integration with Microsoft Outlook. There's no better product in the business if you use Microsoft Office, period.
- Simple user management. It's easy to create, delete, and move mailboxes & distribution lists.
- Excellent active directory integration. Again, best of breed here.
- Cost. Exchange is expensive, both in terms of hardware costs and especially software costs.
- Complexity. It is not something that you have a novice setup or administer. You need admins trained in Microsoft Exchange.
- Problems can be difficult to troubleshoot. Some problems that pop up are not especially intuitive, even for seasoned Exchange Admins.
It may be cost prohibitive for on-premise Exchange for many small businesses. Office 365 is a hosted Exchange option that is a good alternative for small businesses that still want the power of Exchange, but cannot afford the costs of installing and maintaining an on-premise instance of Exchange.
- Microsoft Exchange gives me complete access to my email and features. I can compose emails, use and manage email signatures, send attachments, etc. Everything I need, I can do it through Exchange.
- Exchange gives my emails a more professional feel than using my phone or tablet to compose and send email. If I need a more polished, professional feel to my message, I like using Exchange.
- I'm able to access my calendars, make appointments, set my out-of-office automated responses, and check my team's calendars through Exchange. I don't have to sacrifice any functionality.
- Message formatting, especially with bullets and numbering, is compromised with Exchange. You can still do basic bullets and numbering, but you don't have the same look and feel [as] when using Outlook.
- This isn't necessarily a complaint against Exchange, but just a fact. If you're using your personal device to access Exchange, you're not going to have access to all of your documents on your work device. So if you're looking for a document to attach, you need to have it on the device or in the cloud to access it.
- I wouldn't want to use Exchange as my primary way to access my email. It's nice in a crunch, or if you're working from home or on the road, but Outlook is much easier for me to use.
- The threaded emails allow me to easily find and follow a conversation history when necessary.
- I can easily add an email to my task list, calendar and contact information.
- I shared a general email account with my team, and while my iPhone allowed me to easily set up my own Exchange account on it to check emails, the general/shared Exchange account could only be viewed from my phone. I was unable to reply to emails from my phone.
- I like the integration with several business applications like Salesforce. Make for seamless workflow.
- I like the search feature of past and current emails to be able to look up something with the ease of a search.
- I like the integration of the Calendar to be able to set appointments and create WebEx meetings all in the one application. iI makes life easy.
- Can't think of any improvements at this time.
- Very easy to access off-site.
- Intuitive to use.
- Efficient in contacting multiple respondents.
- Can be confusing if you're not used to it: I am.
- Could have priority marks next to the email header.
- For new users: could be easier to set up multiple recipients.
- Exchange manages email well and is easy to use across multiple platforms including desktops, laptops, mobile phones and tablets.
- I don't care for the default email setting that picks which emails to show you and buries others, but this is easily turned off.
- Good categorization of inbox folders
- Allows to sort between important and unimportant emails
- Nice expansion of other products particularly in terms of design items
- Can sometimes load very slowly
- Would prefer not to have all emails in a chain confined to one email in the inbox
- You can easily manage end users' mailbox sizes with rules and archiving.
- Keep track of all email with journal accounts. This can be huge when looking for an old, lost email.
- Provides several ways to access email and calendars on all mobile devices. You can be connected and working wherever you are.
- Keeping up with Office and Exchange versions can be a task. You really need to know what you are doing when migrating so you can avoid downtime.
- The cost of Office and Exchange can certainly get up there at times. Great product, but not cheap.
- Keeping up with patches and testing can be a hassle.
- I like the simplicity of the design. It fits in well with the other portions of Office 2016 and it is normally quite straightforward and easy to find - with some caveats...
- There is a lot of support for Microsoft Exchange out there. If you have a simple issue you will easily find the answer by searching on the internet. This includes videos, forums and a wide variety of sources for help. Sometimes there are more than one answer for what might be wrong but then there are normally experts you can consult.
- Microsoft has taken years to work on this product, and it probably provides the services that the market requires. I think it hardly sets a gold standard or benchmark in terms of innovation, but it is a good reference in terms of a stable and continuing evolving environment.
- I believe in some areas the way that Microsoft calls stuff it does make it intuitive for users to find. When I need to find the right option to tweak I find that I am often searching for other terms and generally just browsing through the options available hoping to find one that makes sense.
- With the advent of cloud I feel that Microsoft has been pushing quite heavily with cloud only options. The way this is implemented is not always that simple, and you might be in for a rough ride if you don't have the requisite infrastructure i.e. networks to support it. I suggest that most mailboxes should be set to only sync the latest 3-6 months worth of info, but I have run into some seriously unresolved issues when Microsoft deals with trying to resolve sync conflicts and doesn't do so very sharply.
- I thoroughly dislike the new functionality around @mentions - from what I have read it doesn't seem possible to switch this off at the moment. This style of introducing new functionality without offering people the ability to remove it again is a big risk when a product is as embedded as Microsoft Exchange. This breaks the update cycles, and the ability of IT management to ensure a stable and consistent platform remains available.
- We use the calendar function the most. With 8 managing partners, and 40 staff members it helps us keep track of who is in the office, who is in a meeting and which conference room is being used. It is also used to keep track of who is using video conference so we can keep the streaming down during those moments.
- I personally love that the email files you can create to organize your emails. I am balancing several different functions so it necessary to be able to quickly access and locate emails.
- We use group emails the most. It is a great tool to have for our project managers. When you have larger projects with several different consultants and team members, it is easier to create a contact list of all those involved than to remember each persons email ever time you need to send something out.
- When using a grouped email list, if you want to see who is in that list you have to expand it. However, a warning comes up that tells you once you expand it you cant collapse it. So the only way to verify who is in that list is to go into the properties of it and click through the list. It would be nice if the collapse feature was still available.
- Provides a platform that easily integrates with other Microsoft products, namely Outlook.
- Provides built-in Exchange Mailbox archiving solutions that are easy to manage for both the user and the administrator.
- The maintenance that is required as the organization grows can be difficult to keep up with (offline mailbox defragmenting).
- A lot of the configuration work needs to be done in PowerShell now as opposed to the EMC, which might be difficult for some users.
- Calendaring - Exchange is great at managing meetings and appointments. It provides the ability to look at attendees' free/busy data so you can effectively plan meetings based on many busy schedules.
- Web mail interface is easy to navigate and provides users with a rich experience. Many users do not require a fat client.
- Mobility - Exchange provides the ability to synchronize your mobile devices with your account so you can easily take your mailbox with you.
- Updating the environment can be cumbersome. As your environment grows the amount of time required to patch or update can be challenging.
- Calendar corruption, we have experienced challenges with calendars staying sync' between mobile devices. Meeting corruption can be difficult to clean up.
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