Microsoft Exchange

Microsoft Exchange

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Score 8.5 out of 100
Microsoft Exchange

Overview

Recent Reviews

Microsoft Exchange on Premise

10 out of 10
April 30, 2021
Microsoft Exchange is used at our organization for email and communications. We use it for scheduling meetings and maintaining our meeting …
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Exchange Overview

8 out of 10
April 08, 2021
We actually use a hybrid approach at the university. We generate our mailboxes and other resources onsite and then sync them with O365 to …
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Awards

TrustRadius Award Top Rated 2020

Popular Features

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Management Tools (36)

8.1
81%

Anti-malware (29)

7.7
77%

Cusomizability (33)

7.6
76%

Threat Detection (31)

7.5
75%

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Pricing

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What is Microsoft Exchange?

Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Secure Email Gateway

7.6
76%

Product Details

What is Microsoft Exchange?

Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).

Microsoft Exchange Video

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Microsoft Exchange Integrations

Microsoft Exchange Technical Details

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Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Microsoft Exchange?

Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).

What is Microsoft Exchange's best feature?

Reviewers rate Data Loss Protection highest, with a score of 8.2.

Who uses Microsoft Exchange?

The most common users of Microsoft Exchange are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (520)

Ratings

Reviews

(1-25 of 55)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is used at our organization for email and communications. It is also used to schedule meetings, make appointments, and schedule Team's meeting. Entire organization uses it in our laptop, desktop or our phones.
  • Reliable with emails
  • Schedule appointments
  • Web Email Access
  • Integrates well with other software
  • Security can be improved
  • Searching through email and contact is difficult
  • Sometimes email sync is very slow.
Microsoft Exchange is great for sending and receiving emails and setting up meetings and appointments. It is also great as a central location for all emails. It is not great for new users and those who want extra security when sending emails.
Jerry Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
On premise Exchange is the email platform for the enterprise. We do not setup it up for all users, only those who have a legitimate business need for email communication. As you would expect, Exchange provides a reliable method of business communication with both internal and external users.
  • Email delivery
  • Email storage
  • Email archival
  • Support for non-Windows clients
On-prem Exchange is well suited larger organizations. Due to the cost of licensing, hardware, and the expertise required to maintain, it's not necessarily a good fit for small to medium sized companies. O365 would be a better option for those types of organizations.
We have not had to contact support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The IT team uses it the most but almost everyone in the organization uses the platform for Outlook and other Microsoft functions. We don’t have many noticeable issues. The user side is fine, we have regularly scheduled updates and fixes during non business hours.
  • Easy to use.
  • Format is up to date.
  • Updates have been often but helpful.
  • Speed, there is lag from time to time.
  • Updates impact other programs which is a common issue.
Microsoft Exchange has been used for a long time with multiple companies. People are familiar with it and IT usually has an idea of a solution for problems. With a program so frequently used, people get better at self fixing common bugs. We like to use it because it’s affordable, reliable and well known.
Jeffrey Rudacille | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use [Microsoft] Exchange (both on premise and online, in a hybrid setup at this point) for an organization wide email and communication solution. It is the basis for the majority of communication both internally and with external clients and customers. It allows all of our devices, both mobile and otherwise, to have on centralized location for most of our companies communication needs.
  • [Microsoft] Exchange is the gold standard for Corporate email. It is flawless in maintaining and delivering email to all of our users. It has been around so long the thing it does the best is just work. Most of the flaws and bugs are already out of the system.
  • The GUI management tools for MS Exchange, whether Online or on-premise, are fairly well documented and for the most part fairly easy to use.
  • [Microsoft] Exchange gives you the option to have an all in one box solution. Its not recommended but for smaller shops its a nice alternative to a more extensive setup that requires multiple servers.
  • If sized correctly, MS Exchanges is fine tuned out of the box to be fairly quick and responsive as to email delivery.
  • [Microsoft] Exchange is best used with MS's Outlook Email client. Trying to use it with third party options, including mobile possibilities, limits some of the capability a use may have.
  • If an on-premise [Microsoft] Exchange server has an issue and data corruption takes place, the method in which MS uses mail logging to restore a system can be overly complicated and take an extensive amount of time.
  • If the admin need you have is not included in the Graphic interface one has to move to using Powershell to get some basic tasks done. This is a bit cumbersome for part time Exchange admins.
  • Setting up Exchange to be fault tolerant can be a cumbersome process.
[Microsoft] Exchange is well suited for any organization that uses or plans on using Microsoft products as part of their offering. Almost all versions of Office come with the Outlook client and that sets up the expectation that those organizations will also use Exchange, whether Online or On-Premise, for their service side needs. In addition it is used so widely in corporations that finding support is much easier than some lesser known situations so its safe to use even in smaller shops where full time IT is not on staff. If your business is one that focuses on Google or open source products, trying to shoe horn Exchange into your environment is probably not the best choice as it would needlessly complicate your infrastructure.
Jacob Klein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is used at our organization for email and communications. We use it for scheduling meetings and maintaining our meeting room spaces as well. The entire organization is using it across all our departments. Email is used on desktops, laptops, mobile devices, and even touch screens across our buildings for digital signage in our meeting rooms.
  • Reliable platform for email
  • secure email system
  • able to serve thousands of users with minimal infrastructure resources
  • Provide gui admin functions that mirror powershell commands
Microsoft Exchange is well suited for the organization that runs Microsoft Active Directory Services. The integration with Active Directory makes this well suited for any organization that also has staff with MS knowledge and skillsets to manage an Exchange environment. It may not make sense to install Exchange if you don't have the ability to host an on premise exchange server. If you don't have the proper environment to support the investment, then it may make more sense to use Microsoft 365.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is used by our organization to host and manage our mailboxes as well as a lot of our customers. It is deployed across our whole organization as a hosted server set up in multiple data centers. It address the business problems of having full control over how our email is set up and managed. We don't have to rely on another company to keep everything online.
  • Managed by us
  • Reliable
  • Central location to host all client email
  • We are responsible for upkeep
  • If one thing goes down, it effects all of our customers
  • Up to us to configure and deploy
Microsoft Exchange is well suited for larger organizations who would like to keep all of their email hosted in their own central location and have full control of how things are configured. Exchange would be less appropriate for smaller organizations who only need a few mailboxes. The cost and upkeep would be too high.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this company-wide for email. Previously, we also used it along with Lync 2013 for our unified communications. We had it paired with desk phones and integrated into Lync for IM. It's always been a very reliable email program. I can't recall ever running into any significant issues after applying service packs or CUs.
  • Email
  • Web email access
  • Mobile device email access
  • Integration with other software
  • Security
  • Unified communications should still be supported
  • Management interface
Probably the best bet for medium-sized businesses or larger. I don't feel it would be a good investment for smaller companies. There are good cloud solutions out there that would require a lot less initial investment in hardware and staff than getting set up with on-prem exchange infrastructure.
April 08, 2021

Exchange Overview

Benjamin Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We actually use a hybrid approach at the university. We generate our mailboxes and other resources onsite and then sync them with O365 to provide users with access from anywhere. Our contacts and distribution lists still reside on-site only and as email comes in it is redirected from our location.
  • Now that it has hybrid flexibility it can be used for many different needs.
  • Exchange still has the easiest interface in the business for configuration.
  • It allows you to manage large amounts of users with relative ease.
  • It can still tend to be pretty resource intensive.
  • The connection of the hybrid setup and migration could be a little clearer.
I think the usage of this product really depends on the size of the company involved. If you are still considered a small to medium business then I would still go for a full O365 setup. If you are a large company looking for added security and flexibility then Microsoft Exchange really starts to shine.
April 08, 2021

Exchange Just Works

Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is our primary platform for communications (email) and scheduling (calendar). It is deployed for all staff, so we also take advantage of distribution groups. It also functions as the primary tool for parents to contact teachers and administrators. We operate in a hybrid mode, so we use O365 in tandem with an on prem server. The primary access is via Outlook or the web.
  • Email
  • Scheduling
  • Distribution lists
  • Better list management
  • Admin console is still a little clunky
  • Better search engine for finding emails
All in all, still the best system for businesses. Gmail doesn't come close in terms of features and ability to customize. As for calendars and distribution groups, and integration with Teams and the other O365 products, there simply isnt anything that comes close. I highly recommend this as a business platform, regardless of company size.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange was used across all 3 of our corporate branches. This made it possible for all emails to be hosted in a central location for staff across continents to access.
  • Microsoft Exchange offers a Desktop Client called Outlook to manage emails, calendars & contacts
  • Microsoft Exchange offers a feature to have staff's mailboxes, calendars & contacts shared when given permission to rest of the team
  • Microsoft Exchange offers a Public Folder mailbox location for the entire office team to access
  • Microsoft Exchange should offer an option to spam/filter out junk emails
  • Microsoft Exchange is currently missing a shared Calendar feature that will allow for reminder notifications
  • Microsoft Exchange should provide an option for the office team to fill out group surveys or event sign ups
Microsoft Exchange is very well suited for larger organizations that have offices spread across the globe. This way all staff can still access their mailboxes from any where. But for smaller individual offices, it may be more advantageous to just sign on to a web service to access email instead of Microsoft Exchange.
Kyle Naidoo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Across the whole organization. It works well and addresses communication.
  • Active sync
  • Group dist list creation
  • Manage permissions
  • Manage space
  • Mail relays could be easier to navigate to.
  • Easier to create groups
  • One touch technology could be better.
Suited for all functions. No issues and works great. Could use one-touch to create and attach to default databases.
I haven't used the support because I've had no issue to use it for.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Microsoft Exchange for easy email management. We have a small team and Microsoft Exchange allows us to manage emails, aliases, and distribution groups. It's very stable and rarely gives us issues. It's a lot more affordable than other enterprise email systems like Gsuite and more affordable.
  • User management
  • Cost-Effective
  • Distribution Groups
  • WebMail
  • Email management
  • Email forwarding
  • Simpler Interface
  • Mail forwarding from distribution groups
  • Cost for startups
Microsoft Exchange is excellent for professional email management. No need to set up a server or any complex steps. It's not suited for non-technical users who want a simple interface.
Great overall features, but room for improvement
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is used throughout our entire organization by each individual on a daily basis. With Microsoft Exchange, our company is much more productive than we have ever been. We are able to communicate with one another effortlessly because of Exchange's user-friendly platform, and seamless integration ability. Since using Exchange, I have seen a tremendous improvement in productivity and organization in everyone.
  • Easier communication within.
  • Exceptional organization.
  • HTML within email signatures.
  • OneDrive integration.
Microsoft Exchange is an exceptional tool for small businesses and organizations. It gives companies the ability to communicate within, and create a close-knit team. We are able to access our email and calendars from wherever we are! Larger companies, however, may benefit from using Microsoft Office 365 because it provides access to more features on multiple devices.
Because it is the only option I feel comfortable using. It is aesthetically pleasing, inexpensive, user-friendly, and the list goes on. I have never used anything like it, and I truly don't think I will. Kudos to the Microsoft team for making a product that I feel proud to recommend to anyone!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is the default electronic mail server for any organization that is serious about doing business. It is used by my entire organization. But it is more than just a simple mail server. With the cost of Microsoft Exchange built into Office 365 for Business, you get the entire enterprise level email server for an extremely low bundle cost.
  • Great Admin Screen.
  • Bundled with Office 365.
  • You lose some admin control in new Office 365.
  • White listing email addresses seems to regress sometimes.
Once you are past using all of the free/open source products out there, you move to Microsoft Exchange for your email needs. It just works seamlessly with all of your other office suite products. I would not be using it for a small organization where you do not purchase Office 365. It is too much overhead without the subscription model.
Office 365 customer service (CS) is great. Past that, you can go on twitter for help, Slack, or Docs for Microsoft, the former Tech Net web site. They are quick to answer and they even follow up with you every day to make sure things go smoothly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Microsoft Exchange across out whole company, spanning multiple sites. It enables us to effectively communicate and coordinate with calendar features across departments. Coupling Exchange with Outlook gives us a reliable platform for messaging. We make use of several third party applications which integrate seamlessly with Exchange and Outlook as well. Upgrades are fairly straightforward as are patches. We feel that we get a good benefit for the resources dedicated to this application.
  • Public folders are still supported and allow for effective handling of incoming requests.
  • Department level calendars allow for excellent coordination of schedules.
  • Better integration with cloud based mail would be welcome.
  • Native deduplication for mail databases would be a useful feature.
If you require on premises mail as we do there are few alternatives to Exchange in a business environment. Tight integration with Outlook makes training users fairly easy as Outlook is the de-facto leading mail client. Most businesses need an on premises SMTP server, and this fits the bill.
Where Exchange would be less appropriate would be a new company without a significant investment in on premises infrastructure and Active Directory. Using cloud based messaging would most likely be the best path forward for them, and the most forward looking.
We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.
Andrew Shannon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Exchange across our whole organization because nowadays everyone needs email. Email is now the most effective form of communication for our business, when 10 years ago it was the phone, but now everyone prefers an email instead. Having our own in-house Exchange server makes sense for us because of the number of users we have, it's better than the cloud based subscription services for email, we get all the benefits of Exchange without any of the subscription costs.
  • Calendaring between organization members, scheduling meetings with other in-house team members is super easy and allows you see their available times easily.
  • Mobile device syncing, you can sync up an iPhone or android phone with your email account simply and always have your phone in sync with your desktop.
  • Laptop on the go access. The latest versions of exchange, 2007 and up, allow you to sync a laptop with your exchange server and it will stay in sync with your inbox no matter where in the world you go, with activesync built into exchange. No need to reconfigure your inbox when youre inside or outside your corp network.
  • Spam filtering and content rule creation. You can block unwanted emails right from the server with exchanges builtin spam filtering, or create your own rules right on the server to block unwanted non-spammers.
  • Scalability - it can be difficult to scale up your server when you need more hard drive room. Virtualizing your Exchange server can help a little with this.
  • Upgradeability across versions - it can be difficult to upgrade your Exchange server to the newest versions of Exchange, Mmicrosoft recommends you build a whole new server and migrate your mailboxes to the new server instead of doing an in-place upgrade of an existing server.
Exchange is a great option for organizations with more than 75 employees who rely on email heavily and have users with large inboxes, who want to be able to backup and restore their email quickly and easily. If you have less than 75 employees but more than 25, you might also be able to go with a windows essential server which has Exchange for up to 75 users only and it still makes a lot of sense, but you cannot grow bigger than 75 employees ever without adding another server that runs the full blown exchange. if you have less than 25 employees or don't use email much, then you probably should stick with Office 365 and cloud based email.
Zakarieya Abderoef | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
We are currently using Microsoft Exchange as our primary email system and it plays a critical role in our organization. It is used as a communication and collaboration tool by all staff members. In addition it is used for scheduling meetings with its calendar function and many of our staff relies on its search capabilities to locate important information and business documents.
  • MS Exchange is a very flexible and versatile collaboration tool. It's very easy to deploy and maintain once you have the necessary MS Exchange knowledge. Also there are many 3rd-party add-ons available which can enhance the capability of MS Exchange such as spam filters, antivirus software, etc.
  • Since MS Exchange is such a vital tool in most organizations, there are many ways to make MS Exchange highly available. A number of these HA options are based on standard Microsoft methodologies and may not necessarily result in additional costs for software.
  • MS Exchange is used by a large number of businesses and organizations around the world which simplifies integration with business partners.
  • MS Exchange Server does have its pitfalls. There are many times where users complain of losing emails or they cannot locate emails using the search function. Also, MS Exchange Server does not have the best out-of-the-box troubleshooting and mail tracing tools.
  • The MS Exchange platform is extremely vulnerable against possible threats and hacking. It is therefore important to increase the network security around the Exchange Server to limit attacks. Also, you will need to ensure that the system stays updated with the latest security patches and service packs. The extensive maintenance required for supporting MS Exchange Server needs to be taken into account. You may need an Exchange administrator to continuously monitor and support the system which may increase operational support costs.
Any business or organization who needs to take control over their communication and collaboration systems would be ideally suited for to leverage the capabilities of MS Exchange. Even small businesses can benefit. The advantage is that there are no additional costs for creating new mailboxes for users. Since most users are already running MS Office they would most likely have access to MS Outlook and can thus easily integrate with MS Exchange Server. Also MS Exchange supports mobile devices with an email application which makes it ideal for both onsite and offsite workers.
Microsoft has quite a large knowledge base around the design, installation, configuration and support of MS Exchange. However, I prefer to also use the even larger MS Exchange user support groups and forums where there are lots of information readily available with similar problems and tried and tested solutions. I think this is due to the popularity of MS Exchange in the industry. Other email software platforms might not have similar support available.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use MS Exchange as our collaboration software for staff and faculty. It addresses meeting scheduling, room bookings, personal calendar and email communications for the business.
  • Seamless integration with MS Outlook, client for Windows and Mac, Mobile devices and Web access.
  • Incorporates calendar, email, contact list and tasks within the software. All information is kept in the mailbox database on the Exchange servers.
  • High availability. The clustering that MS uses for Exchange has come a long way. Their Database Availability Group technology keeps a copy of the database(s) on each host within the cluster. We have not experienced an outage since implementing Exchange 2010, over 6 years ago. We are now running Exchange 2016 without issues.
  • Some of our customers have asked for a feature called 'plus addressing'. This is widely used in the Linux/Gmail email systems but is not available on Exchange.
  • Inbox rules. The basics are there, however, there is some need for a more robust method of catching and sorting email. Some rule editors include a RegEx editor that would allow for this.
  • As of a few years ago, MS has been focusing more on their development efforts on their cloud solution and now so much on the on-premises application. Most feel that the new features do not make it to the on-prem application, forcing corporations to migrate to the cloud.
  • Anti-SPAM and AntiVirus. MS Exchange has never done a great job of keeping the bad email out of the system. This has opened up an opportunity for other companies to take advantage of selling an email firewall to catch a bad email before reaching Exchange.
Microsoft Exchange is well suited for an organization of over 1000 employees. The cost of the physical servers, Exchange itself and a full-time admin, is not feasible for a smaller organization.
Microsoft support has generally been good as long as you reach the right people. We haven't had the need to call into support in quite a while due to the stable nature of the product. We have used the Office 365 support personnel, which unfortunately I cannot give a good rating to. The 'cloud' support has been basic at best.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used Microsoft Exchange (2016) in our company for more than 10 years. It's still on-premise. The problems we had with Exchange are rather small beauty flaws. With the DAG, Exchange is working fine and has e cluster functionality. It could be nice when you can do more with the GUI, but with Powershell skills there are no limits.
  • Easy user management.
  • Unlimited possibilities with Exchange Shell.
  • Failover possibility.
  • You can't use Exchange without Active Directory.
  • Message tracking is not that easy.
  • Installing updates can cause some problems.
Of course it's one of the best E-Mail Software you can use and it's fully integrated in the Office suit. Create Shared Mailboxes and Distribution Groups is done in a few clicks or in one row in the Exchange Shell.
Some settings can only be done in the Exchange Shell, so you need a little bit know how in Powershell.
Microsoft Exchange is a very good email Software that really can be used by every company. Many employees have already worked with Exchange or Outlook so you won't have any problems with the users. The integration is not that easy, but you will find help on the Internet and there are a lot of good tutorials.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Exchange is used across our entire organization.
  • Is a prominent player in email service.
  • Stable product.
  • Easy to manage.
  • The Management tool could be more compatible with various web browsers. It acts a little quirky with various ones.
Not worth the effort or cost if you only have a few mailboxes. Great for large organizations.
I Google most issues and resolve on my own. I don't have experience with contacting support.
Jane Updegraff | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange currently underpins our email servers and failover email servers. The exchange serves every employee (that has an email address) across our entire enterprise. I've been using and managing Exchange for over two decades at three different companies. What it does is act as an email flow (receipt, delivery, handling of various types) manager and it controls all aspects of an end user's email handling, although not the end user's experience. The end user's experience is provided by any of a number of email "clients" or software packages. Exchange is what works in the background and the email client is what is used to interface with the user so they can send and receive the email.
  • Exchange does a great job of delivering emails using all of the well-known mail protocols. It sends using SMTP like all other mail handlers and it receives mail using POP and IMAP. It's extremely reliable and it can be configured for adequate failover.
  • It's very good at managing email traffic on-premise, or inside the edge of a corporate network. If you want absolute control over your email and you want to keep all of it in-house and not in the cloud, Exchange is perfect for that.
  • Exchange is fast. It's processing speeds are impressive, and mail can be handled in enormous quantities, even by a very modest Exchange deployment of one or two servers.
  • Exchange can't handle spam filtering very well on its own, or rather, it can do spam filtering based on subscription services, but no one really publishes subscription services anymore, at least not for free. So you generally have to find a third-party tool to help filter spam before it gets to your Exchange server, and if you do not do that, your users will get a lot of spam unless your Exchange administrator is constantly tinkering with filtering.
  • Exchange servers are resource-needy in several areas, as one might expect. It requires sturdy, well-provisioned hardware (read that as a big server or really big server depending on how much mail you expect that it will handle) and it needs a very large bandwidth internet pipe because of the sheer quantity of in and out traffic. This is, of course, strongly dependent on the number of your email users and the types of emails they typically send. But in general, you will need a big internet circuit and bog server to handle email traffic.
  • Exchange is an on-premise solution that must be run on your own hardware. That involves large capital outlay. It's not always the right choice as a result.
Exchange is the long-established email server of choice for Microsoft shops that want to host their own email servers. This is true for small, medium and large enterprises that use Microsoft products. If you do not want to host your own email servers, if you are not a Microsoft shop, or if you expect to handle very small amounts of email (companies with under 100 email addresses, for instance) then this solution is probably not for you. For a very small enterprise, it would be too expensive to implement and license and in addition, it requires specialized knowledge to deploy, so for many micro-SMBs, cloud-hosted email is much more affordable and hassle-free way to handle your corporate email. Cloud-hosted email is also becoming more popular in larger enterprises, primarily because it's so inexpensive and removes the need for any initial capital outlay.
Microsoft support for Exchange is very good. It's been around a very long time and they have very experienced technicians in their support center as a result. I have no complaints about MS Exchange support whatsoever.
Mark Metz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is the primary source of email communication for our users. All departments use it and it is the one service that cannot be down for any significant amount of time. It allows for group distribution of information via mail groups; conference room reservations; communications with outside organizations; management of daily work schedules; and communications via instant messaging. Without it, work would almost literally come to a halt.
  • Setting up Mail Groups/Distribution Lists which allow for communications with large numbers of people without having to address email to each person individually.
  • Setting up resource calendars for users to access and reserve. For instance tying a physical room to a mailbox calendar allows for very easy scheduling of that particular room resource. It helps with the timeframe of planning meeting locations and for easy reservation without having to coordinate with multiple people wanting to use the room resource. The same would apply to equipment resources.
  • Exchange allows for the creation of shared mailboxes, which allow email to be funneled to a central mailbox that can be managed by multiple people and allow for one point of contact rather than multiple individual contacts. When dealing with outside contacts this is absolutely critical.
  • It is an excellent tool for managing users' primary source of communication. Everything for message discovery to helping correct something as small as an incorrect Out of Office notice is possible via the Management Console. It's also a good source for PowerShell scripts since it provides you the ability to see the command and syntax in PowerShell of a task or function you perform within the tool.
  • Permissions for users on other calendars (Specifically Delegates) could stand to be improved quite a bit. Permission via Delegation, Full-Access on account or things like Send-As should be more easily available within the Exchange management console rather than a combination of using the console and using PowerShell scripts.
  • Mail discovery could also use an overhaul of its current process. While it does work, the limitations are difficult work around and sometimes it’s as though only have of the management done is via a GUI versus having to script a lot of the work needed.
  • The online version for Exchange O365 could also use an overhaul of how it works. There are too many related components that would seem to go together that reside in completely different locations. And again the reliance of scripting can be troublesome for someone that is not an extremely experienced administrator.
Obviously it's a perfect tool for communications. The ability for users to access their mail either through the Outlook application or via the Outlook Web Application makes staying up to date and communicating with co-workers is unmatched by any other application. Without it out organization would be crippled and very hard pressed to find a substitute that matches all the Exchange offers.

The only time I would say it's not appropriate in as a substitute for face to face direct communication. Sending information and details is great, but one thing that is lost is the context of a conversation
It's the best application around email and group communication with the exception of instant messaging. It's not perfect but as far as providing near instant means of communications it really has no equal at this time. Online options like Yahoo and Gmail are good for personal users only, but the back end of Exchange is the only thing reasonably accessible in a professional environment.

Other reasons for the high rating include overall functionality and scalability. But the user interface does present its challenges. The fact that you sometimes may have to do the same thing but from two different mechanisms (i.e. GUI vs. PowerShell) can be challenging depending on your environment. And the eDiscovery process should be overhauled completely, but in all honesty, it's really the only game in town as far as mail stands and Microsoft at least puts continued effort into improving the product (although they don't consider user feedback enough).
Score 10 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is an excellent email, calendar and contacts, meeting solution for PC, phone or web browser. Easy implementation and very user friendly for end users. Very good functionalities like unlimited archiving, the hold and redemption policy functionality or schedule emails to be sent in the future. Fit great for small or big business.
  • Very good notification
  • Email editing and sending
  • Email archiving
  • Contacts management
  • Planing and scheduler
  • Migration from one version to another is a bit complicated
  • Rules administration can be more easily to do
  • No other issues or problem was identified
Microsoft Exchange works very fast and it consumes low resources. Works great on PCs, web browser, phone and tablets in different OS: Microsoft, IOS, Android. Easy installation, inclusive configuration on mobile devices. The web browser solution is a great tool to access your email remotely, including on VPN. Message archiving is very useful. Easy import/export of messages on different devices.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is a hosted email service which is being used by my whole organization. All the departments in my organization use this software as their default email program. It helps us to have our emails and contacts in one place. And it can be accessed by all our systems. Its organised services helps us to reduce our time managing our emails.
  • It can sync all emails, contacts and calendar very well.
  • Setting up accounts and configuring emails on this software is very easy.
  • It provides a mobile application also which helps users to access email while traveling.
  • Sometimes its email sorting happens with errors. Some of my important emails went to my Junk folder.
  • It is not well optimised with Mac OS. I had to uninstall it from my MacBook.
  • It doesn't work well with a slow internet connection.
This software is extremely good in organising emails. It makes it easy to find any email even from a long thread of emails. It is very well suited for the users who want to organise multiple email accounts at one place. This software is capable of handling multiple accounts with ease.
Christopher Kaldenberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Microsoft Exchange as our primary method of email communication for internal business users, contact center agents, and for business-to-customer interactions.
  • Microsoft Exchange offers the best integration with Active Directory.
  • Microsoft Exchange offers a great web management interface for administrators.
  • Microsoft Exchange web services provide key functionality on how we integrate emails into ACD workgroup queues for customer support purposes.
  • Microsoft Exchange could use more canned mail filtering tools to block spam.
  • Microsoft Exchange should include it's own quarantine solution.
  • Microsoft Exchange requires external recipients to become Exchange mail contacts before you can add those recipients to a distribution group.
Microsoft Exchange is well suited for a business that can afford the pricing structure, as well as afford the additional costs to improve mail server security.