MyTravelport

MyTravelport is a retailing platform designed for travel agencies. According to Travelport, the product provides agents with tools and capabilities to sell and service travel bookings more efficiently and effectively. It is suitable for travel agencies of all sizes, from small independent agencies to large travel management companies. MyTravelport caters to travel agents, online travel agencies (OTAs), travel management companies (TMCs), corporations, and travel suppliers.

Key Features

Smartpoint Cloud: According to Travelport, Smartpoint Cloud offers an intuitive interface that is designed to be easy to use for agents of all experience levels. It provides access to top quality travel content, including NDC, from multiple sources. The vendor claims that it enables efficient training and upskilling of agents and allows for the creation of tailored packages and upselling opportunities.

API Suite: Travelport states that the API Suite unlocks content needed to scale through simple, standards-based programming interfaces. It offers quick and easy integration, testing, and deployment. According to the vendor, it provides instant and impressive results for developers and agents. The vendor also claims that it is a future-proof solution with access to a wide range of content.

Corporate Booking Tool: The Corporate Booking Tool, as described by Travelport, delivers a modern business travel experience for corporate travelers and bookers. It integrates with major Corporate Booking Tools for seamless booking and servicing. According to the vendor, it offers a smooth user experience for searching, booking, and managing corporate trips. The tool supports NDC content and provides access to the best available prices.

Enhanced Exchanges: According to Travelport, the Enhanced Exchanges feature simplifies the ticket exchange process for agents and provides faster, more efficient service. The vendor claims that it allows for quick and easy ticket exchanges with clear options and fees. The feature is said to improve customer service and enhance reputation through cutting-edge exchange capabilities.

Net Fare Manager: Travelport states that the Net Fare Manager efficiently manages and distributes negotiated fare contracts. It saves time with quad screen mark-up and distribution. According to the vendor, it boosts agency profitability with an average of 10% profit margin per ticket issued. The Net Fare Manager streamlines the management of negotiated fares and mark-ups.

Trip Manager: According to Travelport, the Trip Manager feature reduces the time spent on answering customer queries. It enhances the post-booking experience for travelers through self-service tools. The vendor claims that it provides real-time updates on flight status, hotel reservations, and car rentals. The Trip Manager also aims to increase revenue through ancillaries and improve customer satisfaction.

Consolidator Marketplace: Travelport states that the Consolidator Marketplace increases agency revenue and reduces administrative tasks. It provides access to a network of consolidators covering over 60 countries worldwide. According to the vendor, it offers the best value offers to clients while maximizing profit margins. The Consolidator Marketplace provides a wide range of content from consolidators for comprehensive travel options.

Air Cache: According to Travelport, Air Cache is enhanced by robotics to help drive customer demand. It provides insights to tailor retailing approach and inspire customers. The vendor claims that it offers real-time data access to improve sales and customer satisfaction. The Air Cache enables personalized and targeted offers based on up-to-date information.

Intelligent Storefront: Travelport states that the Intelligent Storefront delivers a modern retail experience with faster and more detailed search capabilities. It helps agents browse, shop, compare brands, and identify upsell opportunities. According to the vendor, it provides a suite of features to enhance the customer experience. The Intelligent Storefront offers a seamless and intuitive interface for agents and travelers.

Self-Service Exchanges: According to Travelport, the Self-Service Exchanges feature enables customers to manage their own ticket exchanges. It provides suitable alternatives and checks eligibility for easy, customer-led exchanges. The vendor claims that it improves customer satisfaction through self-service capabilities and enhances the reputation of the agency through cutting-edge customer service.