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Navan

Score8.5 out of 10

100 Reviews and Ratings

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What is Navan?

Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Navan has to offer, as determined by TrustRadius' reviewers.
Based on 100 ratings of Navan's features
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Top Performing Features

  • Customizable Approval Workflows

    Customizable approval workflows allow itinerary approvals for anything that falls outside of the preset travel policies.

    Category average: 5.8

  • Easy Travel Booking

    Users are able to seamlessly look up and book travel without having to use other tools or websites.

    Category average: 7

  • Readily Available Support

    Support teams readily available to help resolve any booking-related issues, or general questions about the product.

    Category average: 3.6

Areas for Improvement

  • User-friendly Interface

    The user interface is easy to use and reliable.

    Category average: 7.3

  • Integrated Expensing Tool

    Either has a bespoke expensing tool, or integrates with other industry leaders to expense travel-related purchases.

    Category average: 1

  • Travel Alerts

    Alerts when travel changes along an itinerary with SMS, a messaging application, and/or other phone channels

    Category average: 6

Reviews

What users are saying about Navan.
View all reviews

Avoid Navan

Incentivized
Andrew JerniganView profile
CEO in Corporate at Insured Nomads (11-50 employees employees)

Use Cases and Deployment Scope

Travel and expense management, virtual and plastic cards for our global team members

Pros

  • Issuance of card

Cons

  • Customer service
  • Cancellation services
  • Communication
  • Transparency

Alternatives Considered

Brex

Other Software Used

Brex, Mercury

Action-packed TripActions Review

Incentivized
Stefan GefterView profile
Director of International (I-OEM) Sales in Sales at Aseptico, Inc. (51-200 employees employees)

Pros

  • Competitive hotel rates
  • Competitive airline rates
  • Consideration of personal travel

Cons

  • Merging personal and business travel under a single "trip"
  • Service fee for personal travel seems ill advised when the platform benefits from business travel
  • There was at least one occasion when quoted rate could not be booked as it was no longer available.

Return on Investment

  • Positive: Company budget limits are clearly delineated
  • Negative: Service fees for personal travel

Other Software Used

Epicor ERP

TripActions is awesome

Incentivized
Kkyle Siordia
Key Account Manager in Sales at Invitae (1001-5000 employees employees)

Pros

  • Simple interface
  • Great, interactive customer service
  • Links to rewards programs

Cons

  • Sometimes navigating the trips page can be clunky

Return on Investment

  • Allows quick, hassle-free bookings
  • Low convenience charge (if any)
  • Travel credits for canceled flights are easily tracked

Alternatives Considered

Concur Travel and Expense

Doesn't respond, cards and all users are deactivated but we continuously have a balance.

Incentivized
Verified User
Administrator in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

At first, Navan (TripActions) was amazing. Managing company expenses internally became easier and faster. However, we felt like it had too much for us. We tried to leave Navan, turned off all our employees physical cards and deleted every user account except for our accountants and C-suites. After we requested to close out our account, we never heard back despite reaching out 4 times. Then we started seeing charges to our employees' cards that we had deactivated. Does it make sense that deactivated cards are being used to make thousands of dollars worth of transactions? When we addressed this issue, Navan said our account manager will be in touch (who was supposed to be in touch when we requested to close our account). It's been 6 months since we first requested the close and we still haven't heard from anyone; our cards that are "deactivated" are still seeing transactions even after we removed the cards from every vendor. Please use another provider such as Brex for your company.

Cons

  • Lack of communication
  • Backend error of cards and users

TripActions: the best way to book travel!

Incentivized
Matthew AriellyView profile
Communications Coordinator in Marketing at Sasaki Associates (201-500 employees employees)

Pros

  • Straightforward, user-friendly interface
  • Compiles all airline options for best selection

Cons

  • Make invoice/expense options more streamlined.
  • Improve the ability to book the same trip as colleagues.

Return on Investment

  • There's been great ROI! Empowering employees to handle their own travel is great.
  • The only negative is that when concerns arise while traveling, it's more challenging to get in contact with someone directly. A dedicated travel agent helps with that.

Other Software Used

Adobe Photoshop, Google Drive, Camtasia