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NextBee Reviews and Ratings

Rating: 8.4 out of 10
Score
8.4 out of 10

Community insights

TrustRadius Insights for NextBee are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Workflow Management Capabilities: Many users have praised the software's workflow management capabilities, considering it as one of the best available options in the market. They appreciate how it helps them effectively manage and streamline their work processes.

Omni-Channel Marketing Feature: The omni-channel marketing feature is highly regarded by users, with many mentioning its value in reaching customers through various channels. This functionality allows businesses to engage with their target audience across different platforms, enhancing their marketing efforts.

User-Friendly UX/UI: Users consistently mention the excellent user experience provided by the software's UX/UI. They consider it as the best available for working with, highlighting its seamless navigation and intuitive interface that makes it easy to use for both new and experienced users.

Reviews

7 Reviews

SECURE AND SIMPLE TO USE

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Nextbee is an artificial intelligence-powered community network for workers and everybody which falls in this category. Every day it assists businesses in running effective referrals and initiatives. It is a platform designed to bring innovative concepts to fruition while still handling load surges, sophisticated IT, and demanding targets. overall it is great.

Pros

  • The finest use of Nextbee has been to increase brand loyalty among our core users. It has provided us the opportunity to focus on our main challenges and concerns in order to improve retention.
  • The software has a plethora of features designed to increase user engagement as well as a comprehensive collection of metrics and analytical insights that aid in program optimization.

Cons

  • There's plenty towards the admin dashboard, so it gets tricky to get used to the navigation and features.
  • Other than that it has been working flawlessly as expected.

Likelihood to Recommend

I took this to encourage our work to share the social media and generate discussion concerning them. In a relaxing manner, the Overall task was performed hassle-free. A 360-degree solution that included retention, improving lifetime value, and much more was quite realistic to achieve the business goal.

VU
Verified User
Employee in Information Technology (201-500 employees)
Vetted Review
NextBee
1 year of experience

One of the best customer engagement platform

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

The following platform has helped our business to gain the loyalty of our customers and the performance of our employees. It has helped us to manage our referral programs and carry out different campaigns of marketing which have helped us to gain and retain customers. We have conducted different campaigns based on the interests of our customers.

Pros

  • One of the best workflows management available
  • It offers omni-channel marketing
  • Best UX/UI available to work with
  • Very easy to use

Cons

  • Too many features available can be confusing at times
  • Requires training for creating dashboards

Likelihood to Recommend

Our business wanted to keep our employees motivated to perform and also our customers to be loyal to us and spread our business and earn rewards. NextBee has allowed us to offer a win-win for all, it has gained our social following to be more improved and engaging and has gained greater traffic to our website

ZA
Zain Ali
Director Of Commercial Sales in Sales at Nutra Zone Health Care (501-1000 employees)
Vetted Review
NextBee
2 years of experience
View profile

Incredible Social Engagements Tool

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

NextBee is helping in communication management where we can engage with our customers in an excellent way to produce best results for our businesses. I am using NextBee for multiple purposes like reward management, customer advocacy and gamification. It has very advance and helpful features which supports and drives exceptional user experience.

Pros

  • Gamification
  • Reward Management
  • Social Engagement
  • Customer Advocacy

Cons

  • Engagement Tracking
  • Analytics
  • User Interface

Likelihood to Recommend

I am using NextBee for customer loyalty and it provides me amazing results in enhancing the scope of my business. Since i adopt NextBee my customers are more happy and loyal to my brand and giving us positive feedbacks regarding our reward programs and social engagement features. To learn about navigation, tools and features are requires learning which takes little time to be fully familiar with NextBee.

AS
Abid Sheikh
Manager Operations at Bank Alfalah Limited (5001-10,000 employees)
Vetted Review
NextBee
2 years of experience
View profile

The best tool for customer retention!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

NextBee allows us to build long-lasting relationships with our clients, and it also allows us to increase our customer's LTV (lifetime value) by incentivizing them to buy from us through a personalized loyalty program, what I like about it the most is the data driven personalization that always makes on point decisions and brings a better ROI.

Pros

  • Easy to use interface
  • Great reward program
  • Advanced analytics

Cons

  • The initial setup is a bit complicated

Likelihood to Recommend

I would recommend NextBee to any company looking for a better solution to manage their reward program and needs to push more personalized offers and incentives to grow their revenue and increase their customers lifetime value, selling more to existing customers would always be easier than acquiring new ones.

VU
Verified User
Manager in Marketing (11-50 employees)
Vetted Review
NextBee
1 year of experience

An excellent platform for centralizing and managing incentive-based initiatives

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We used NextBee for several functions, both internal and external. Externally, we used it to manage our customer loyalty program, which incentivized users to purchase from our brand. Internally, we used the platform to manage employee programs and incentives. For example, we had a competition where employees 'competed' with each other to create a name for one of our new products.

Pros

  • Excellent UI and easy to use/navigate
  • Good integration with Salesforce and Magento
  • Straightforward incentive management module

Cons

  • Interface can run a bit slow at times
  • Constant improvement of the platform is a good thing, but it requires ongoing learning
  • The platform is weak on workflow process establishment

Likelihood to Recommend

NextBee is an excellent solution when an organization has an established process for incentivizing customers or employees and they are looking for a platform to centralize and manage this process. NextBee is not as strong on the process establishment, so for companies that do not already have a solid process in place, it may not be a good fit.

VU
Verified User
Manager in Marketing (10,001+ employees)
Vetted Review
NextBee
2 years of experience

Amazing Tool for Building Customer Loyalty

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We are using NextBee as a marketing tool to build customer loyalty and boost customer acquisition. It offers good analytics and you can count on great support.

Pros

  • Reward programs
  • Engagement Tracking
  • Analytics

Cons

  • Honestly, till now I didn't have issue with the platform[.]

Likelihood to Recommend

NextBee is a great marketing tool for small businesses like us that need to boost customer acquisition but especially build trust and loyalty with their customer. Is a good investment also for a new brand[.]

VU
Verified User
Director in Marketing (1-10 employees)
Vetted Review
NextBee
1 year of experience

A great and easy to use Marketing Tool!

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We used NextBee in our organization in order to manage our marketing and use the features available to focus on customer retention, increasing our value, and also [helping] with customer retention. It was also used for onboarding and training our staff members through the pandemic. It addresses [our] problems of having one tool to do all our many little tasks.

Pros

  • Good approach to engagment
  • Good for new customer acquisition
  • Good for training and onboarding

Cons

  • UI could be a bit confusing at first
  • A bit hard to setup

Likelihood to Recommend

I think NextBee could fit within any company especially when used for marketing. It is also great for helping employees remain motivated and rewarding the good employees while showing you employees who may not be doing as well.

VU
Verified User
Employee (1-10 employees)
Vetted Review
NextBee
1 year of experience