Item: NextBee
Rating: 7
Author: Verified User

Overall Satisfaction with NextBee

Use Cases and Deployment Scope

We used NextBee in our organization in order to manage our marketing and use the features available to focus on customer retention, increasing our value, and also [helping] with customer retention. It was also used for onboarding and training our staff members through the pandemic. It addresses [our] problems of having one tool to do all our many little tasks.

Pros and Cons

Pros

Good approach to engagment
Good for new customer acquisition
Good for training and onboarding

Cons

UI could be a bit confusing at first
A bit hard to setup

Most Important Features

CX360
Spotlights
Catalyst

Return on Investment

It has helped us manage employees
helped us train and onboard employees
Great impact for marketing

Alternatives Considered

Birdeye and Synup

NextBee is much nicer and clearer to use software and contains all I need so I did not need these other programs. It is also much easier to add new employees than it is on any other programs I have used in the past.

Key Insights

Do you think NextBee delivers good value for the price?

Yes

Are you happy with NextBee's feature set?

Yes

Did NextBee live up to sales and marketing promises?

Yes

Did implementation of NextBee go as expected?

Yes

Would you buy NextBee again?

Yes

Other Software Used

ReferralCandy, Birdeye, Synup

Likelihood to Recommend

I think NextBee could fit within any company especially when used for marketing. It is also great for helping employees remain motivated and rewarding the good employees while showing you employees who may not be doing as well.

Comments

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A great and easy to use Marketing Tool!