OnceHub Reviews and Ratings

Rating: 9.5 out of 10

Score

9.5 out of 10

Community insights

TrustRadius Insights for OnceHub are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

ScheduleOnce has proven to be a valuable tool for users in various industries. It provides a seamless and efficient way to connect with potential clients and schedule sessions. Users have praised the simplicity and ease of use, allowing them to collect important information from clients before scheduling a session. This feature is especially useful for qualifying questions prior to sales consultations. The software integrates well with online meeting platforms like Zoom, making it convenient for scheduling and following up with clients. One of the standout features of ScheduleOnce is its ability to send reminders and automated messages, ensuring that clients never miss their appointments. While some users have expressed a desire for more text messaging options, they still find ScheduleOnce to be an excellent tool for managing business calendars and integrating forms. Solo entrepreneurs as well as small teams have found value in this software, as it improves efficiency by reducing the time it takes to schedule and reschedule meetings. In addition, ScheduleOnce simplifies the process of new customers getting in contact and allows existing customers to easily schedule time for discussions. By eliminating the hassle of scheduling meetings over email and resolving confusion about time zones, ScheduleOnce streamlines the appointment booking process. Users appreciate ScheduleOnce as an excellent organizational tool for managing bookings for meetings and sales calls. Another highly praised feature of ScheduleOnce is its integration with OnceForm, which saves valuable time by automating manual tasks and organizing client data. For businesses that manage sales calls with multiple representatives, ScheduleOnce randomly assigns available reps to prospects' requested demo times. Users are impressed with the support provided by the ScheduleOnce team, particularly Rohit, finding that this product meets their call-related needs as they scale their businesses. Additionally, SubmitOnce is utilized as a chatbot on websites, automatically assigning the respective salesperson based on user requirements. This reduces manpower by smoothly assigning business development personnel when clients request services. SubmitOnce can also be seamlessly integrated with popular video conferencing software such as Zoom and Teams, allowing for a more streamlined customer experience. Overall, ScheduleOnce has proven itself as a valuable tool that simplifies the process of scheduling meetings, saves time, and enhances overall efficiency for a wide range of users.

Reviews

11 Reviews

ScheduleOnce upon a time

Rating: 9 out of 10

Incentivized

June 9, 2022

Use Cases and Deployment Scope

Excellent organization tool for managing bookings for meetings and sales calls. Their new product "OnceForm" is by far the one I'm most excited about. I've been able to shave off hours upon hours of manual labor, and complicated external automation, and all the client data is neatly organized and readily available. The flexibility it allows with its smart forms has me now thinking of creative uses for these forms, such as assigning leads to specific sales reps based on details they write in their application, which before was impossible.

Pros

Scheduling appointments
Organizing client data
Flexible smart forms
Integrates well with Zapier

Cons

The traditional ScheduleOnce form is past its prime; upgrading to the smart forms in FormOnce is the way to go
Some of the lingo is hard to get into when you first get started

Likelihood to Recommend

For all things bookings, including meetings, sales calls, events, and client onboarding, ScheduleOnce is the dominant software hands down. For shorter forms, such as quizzes and exercises on an online course, FormOnce is the far superior sibling as it's able to accommodate all needs, size, length, and customization.

Verified User

Director in Professional Services (11-50 employees)

Vetted Review

4 years of experience

Convert your leads to customers

Rating: 9 out of 10

Incentivized

June 4, 2022

Use Cases and Deployment Scope

We use SubmitOnce in our organization as chatbots before as well as when any client requests our services. Chatbot automatically assigns BD person in our team so it reduces manpower. And it can be integrated with any video conferencing software like Zoom, Teams, etc.

Pros

We provide different services so every day some users come to the website so they inquire about our service and also request a meeting to give an overview of what they want from us. SubmitOnce helps to convert our leads into customers with a smooth flow.

Cons

I believe it doesn't integrate into our own CRM so that is why we are not using it now because all our leads and everything is done in our own CRM.

Likelihood to Recommend

Where SubmitOnce is well suited:

<ol><li>When any user comes to our website they have lot of enquiries and mostly clients want to have virtual meetings to convey their ideas so SubmitOnce helps to convert users to customers by providing chatbots and it assigns leads to our sales team.</li></ol>

Verified User

Former Employee in Information Technology (11-50 employees)

Vetted Review

2 years of experience

Best for customer interaction for first impression

Rating: 9 out of 10

Incentivized

May 10, 2022

Use Cases and Deployment Scope

We are using SubmitOnce simply as a chatbot in our website but in the backend we are doing way more than just a chatbot. Whenever we get any user in our website they interact with our chatbot and based on the requirement of the user SubmitOnce automatically assign the respective sales person for the same.

Pros

Assigning different sales officers for different products
As our leads can now schedule video or audio chat with our sales team by just interacting with chatbot, this helps us convert those leads into customers.

Cons

They should provide more workflow and CRM options such as Zoho and Freshdesk
Apart from this everything is going well and good

Likelihood to Recommend

Earlier customer submitted their details with the help of chatbot and then we revert back them in a day. Then when we revert them many users didn't respond. But now user's itself can schedule a video or audio call which makes instant connection with them and helps us to convert them into our customer.

Verified User

Engineer in Engineering (1001-5000 employees)

Vetted Review

1 year of experience

Great service and for scaling a business

Rating: 10 out of 10

Incentivized

February 17, 2022

Use Cases and Deployment Scope

I am incredibly impressed with ScheduleOnce. They offer a great product but even more importantly if I have ever had challenges, the team (especially Rohit) has always been there to support me and the wait time has been next to nothing. If you are looking at scaling a business and have calls to be made, this is a great product.

Pros

Customer service
Scaling a company

Cons

It was slightly complex to set things up. Once I got going it was clear.

Likelihood to Recommend

For a small or scaling business!

Verified User

Director in Corporate (1-10 employees)

Vetted Review

2 years of experience

Happy customer experience with ScheduleOnce

Rating: 10 out of 10

Incentivized

January 26, 2022

Use Cases and Deployment Scope

I use ScheduleOnce to allow my worldwide customers to book both our sales and service delivery (online consultation) appointments.

Pros

The live online chat support was quick and easy, when I needed.
The representative was professional and thorough in answering my question and helping resolve my issue.
I had a pleasant experience and am very pleased with the product and their customer service.

Cons

I would love it if the zoom link I put in the message to instruct the client to meet with me online can be clickable.

Likelihood to Recommend

I love it when I was given step-by-step very clear instructions to resolve my issue. And the customer service representative took the time to explain to me the specifics involved with my questions very thoroughly. I appreciated his patience and professionalism. I would recommend it to everyone.

Lisa K.Y. Wong, L.Ac.

CEO (Chief Executive Officer) in Professional Services at Center for Healing By Design, Inc. (1-10 employees)

Vetted Review

1 year of experience

View profile

Helped Me Get New Clients

Rating: 10 out of 10

Incentivized

January 19, 2022

Use Cases and Deployment Scope

ScheduleOnce helped me connect with potential clients as they learned about the child sleep coaching services I provide. They made it seamless to watch my webinar and then schedule a session. I found the software easy and simple to use, I enjoyed the form where I could collect answers to qualifying questions prior to a session being scheduled.

Pros

Easy scheduling
Easy to connect with other software
Reliable scheduler

Cons

I should have accessed training prior to setting it up
I was unclear about template versus default intially
SMS currency was confusing at first

Likelihood to Recommend

Was great for an automated way to schedule client sessions.

Erica Buchholz

Owner, Coach at Erica Buchholz LLC (1-10 employees)

Vetted Review

1 year of experience

ScheduleOnce is like having an assistant

Rating: 9 out of 10

Incentivized

September 1, 2020

Use Cases and Deployment Scope

I use ScheduleOnce to schedule online Zoom meetings and follow-up with clients after sales consultations. It's extremely easy to set up and use. It does a great job reminding clients about their appointments as well as sending automated messages to reschedule if the client either missed their call or canceled their appointment.

I think that it is great software. I wish that it included more text messaging with the cost. I debated between this service and another due to articles I was reading about the success people were having with follow up text messages. I looked around and saw a couple of software companies that allowed you more text messages but felt that they were not as good on the scheduling side (which is most important to me).

Pros

Links calendars- no need to go back and forth between calendars, everything is synced up.
Schedules Zoom calls with link and sends alerts to remind prospect of meeting
Follows up to reschedule if prospect missed meeting, which saves me a ton of time.

Cons

I wish they had an app
Their dashboard is a little overwhelming--could make it a little cleaner.
Re-scheduling my work availability can sometimes be tedious since my available times change day-to-day and every week is different from the one before.

Likelihood to Recommend

I believe that ScheduleOnce is a great solution for someone who works off appointments. It's like having an assistant who schedules your appointments for you and follows up to remind or to reschedule. If you are busy and want to save time, if you're looking to really grow, then I think that ScheduleOnce is the most professional of all scheduling software. However, if all you need is a scheduling app that shows your schedule and lets clients choose available times than less expensive software would suit you just fine.

Jonathan Avalos

Owner in Sales at Athletic Golf Fitness (1-10 employees)

Vetted Review

1 year of experience

View profile

RUN DON'T WALK AWAY FROM SCHEDULEONCE

Rating: 1 out of 10

Incentivized

May 21, 2020

Use Cases and Deployment Scope

I used them because at the time, they were one of the very few software products that helped you manage a business calendar that would let you integrate a form and require the customer to fill it out, something I felt at the time was important to my business. They also let you bring that data over into other software through Zapier.

Pros

Integrates a form.
Lets you schedule an appointment.
Nothing else.

Cons

They charge WAY TOO MUCH for everything that you add on.
They understand that as you grow you will want more add-ons and they make sure you will pay through the nose for them.

Likelihood to Recommend

ScheduleOnce sadly is a company that started with a great concept. I used them because at the time, they were one of the very few software products that helped you manage a business calendar that would let you integrate a form and require the customer to fill it out, something I felt at the time was important to my business. They also let you bring that data over into other software through Zapier.

That is where the goodness stopped though because they don't just connect to Zapier like other software products do, they charge you an ASTRONOMICAL FEE! Actually, that should have been an indicator, because I soon learned they charge you way too much for everything that you add on. The initial $190 a year for 1 Professional User license with 2 Booking page licenses was higher than most. But then they charged $100 just for the privilege of a Zapier connection - that's right, just for the privilege of using Zapier with their software you have to cough up $100 a year. That's ridiculous. They set up their software so you cannot directly link to a specific type of appointment - you can only link to a booking page. So guess what, you have to purchase a booking page for each different type of appointment. Once I got up to $430.00 a year, I started checking around and found Acuity, which I love. It was SUPER easy to set up, and WAY cheaper.

To add insult to injury, I made the colossal mistake of paying for a year in advance. BIG mistake. Even though I have five months left before it renews they would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever - RUN, don't walk away from using this software.

Mindy Belcher

Owner in Professional Services at Ever After Portraits (1-10 employees)

Vetted Review

2 years of experience

View profile

It's not cheap, but if you have complex needs and a budget, it may be for you!

Rating: 8 out of 10

Incentivized

December 31, 2018

Use Cases and Deployment Scope

We used ScheduleOnce to manage sales calls with every rep in the organization. The thing I liked best about it is that each rep could input their availability, and then when a prospect requested a sales demo at a specific time, it would randomly assign one of the available reps.

Pros

It's the market leader, so they have a strong incentive to stay on the cutting edge
Extremely robust feature set
Good with larger organizations; can handle multiple employees and calendars.

Cons

This is often a challenge with robust applications, but the UI could be streamlined. It definitely takes some getting used to.
Many lower priced alternatives in the market
Can occasionally glitch; disconnects calendars, and has even canceled appointments.

Likelihood to Recommend

ScheduleOnce is well suited for larger teams with multiple calendars. If you don't need every bell and whistle, it's likely that you'll find an alternative with a similar feature set at a lower price. However, if you have complex organizational needs, it's harder to find a better tool than ScheduleOnce.

Verified User

Account Manager in Marketing (11-50 employees)

Vetted Review

1 year of experience

ScheduleOnce - huge time saver, improved efficiency!

Rating: 10 out of 10

Incentivized

November 16, 2018

Use Cases and Deployment Scope

ScheduleOnce is used by me as the sole employee at The Neoteric Group (the rest of our team are subcontracted consultants). Although I am the CEO I am able to manage my calendar with ScheduleOnce and I do not need an admin assistant to do this for me. ScheduleOnce improves my efficiency by decreasing the amount of time it takes to schedule and re-schedule meetings

Pros

Booking page is easy to set up and use
Many options as to the types of meetings/appointments that can be booked
Improves my efficiency! Easy to send the booking link to colleagues, prospects, etc. have them select the most appropriate date and time to meet
Enhances the professionalism of my business

Cons

ScheduleOnce has had significant upgrades recently and now meets all of my needs

Likelihood to Recommend

Great value for people or businesses that have limited administrative support and want to minimize their time spent in scheduling meetings.

Nicola (Nicki) Morris

CEO | Management Consultant | Speaker in Corporate at The Neoteric Group (1-10 employees)

Vetted Review

3 years of experience

View profile

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Reviews and Ratings

RUN DON'T WALK AWAY FROM SCHEDULEONCE

Rating: 1 out of 10

Incentivized

May 21, 2020

Use Cases and Deployment Scope

Pros

Integrates a form.
Lets you schedule an appointment.
Nothing else.

Cons

They charge WAY TOO MUCH for everything that you add on.
They understand that as you grow you will want more add-ons and they make sure you will pay through the nose for them.

Likelihood to Recommend

Mindy Belcher

Owner in Professional Services at Ever After Portraits (1-10 employees)

Vetted Review

2 years of experience

View profile