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RUN DON'T WALK AWAY FROM SCHEDULEONCE
May 21, 2020

RUN DON'T WALK AWAY FROM SCHEDULEONCE

Mindy Belcher | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScheduleOnce

I used them because at the time, they were one of the very few software products that helped you manage a business calendar that would let you integrate a form and require the customer to fill it out, something I felt at the time was important to my business. They also let you bring that data over into other software through Zapier.
  • Integrates a form.
  • Lets you schedule an appointment.
  • Nothing else.
  • They charge WAY TOO MUCH for everything that you add on.
  • They understand that as you grow you will want more add-ons and they make sure you will pay through the nose for them.
Acuity Scheduling was easy to set up, and WAY cheaper.
They would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever.

Do you think OnceHub delivers good value for the price?

No

Are you happy with OnceHub's feature set?

No

Did OnceHub live up to sales and marketing promises?

No

Did implementation of OnceHub go as expected?

No

Would you buy OnceHub again?

No

ScheduleOnce sadly is a company that started with a great concept. I used them because at the time, they were one of the very few software products that helped you manage a business calendar that would let you integrate a form and require the customer to fill it out, something I felt at the time was important to my business. They also let you bring that data over into other software through Zapier.

That is where the goodness stopped though because they don't just connect to Zapier like other software products do, they charge you an ASTRONOMICAL FEE! Actually, that should have been an indicator, because I soon learned they charge you way too much for everything that you add on. The initial $190 a year for 1 Professional User license with 2 Booking page licenses was higher than most. But then they charged $100 just for the privilege of a Zapier connection - that's right, just for the privilege of using Zapier with their software you have to cough up $100 a year. That's ridiculous. They set up their software so you cannot directly link to a specific type of appointment - you can only link to a booking page. So guess what, you have to purchase a booking page for each different type of appointment. Once I got up to $430.00 a year, I started checking around and found Acuity, which I love. It was SUPER easy to set up, and WAY cheaper.

To add insult to injury, I made the colossal mistake of paying for a year in advance. BIG mistake. Even though I have five months left before it renews they would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever - RUN, don't walk away from using this software.