TrustRadius Insights
Convercent is a software that provides a holistic solution for compliance, ethics, and HR professionals, solving various business problems …
Overview
What is OneTrust Ethics & Compliance Cloud?
Based on Convercent, the OneTrust Ethics and Compliance Cloud promotes an open and safe environment for employees, maximizing insights into the health of a company’s culture, so leaders can act decisively upon areas of risk.
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Product Details
- About
- Tech Details
What is OneTrust Ethics & Compliance Cloud?
Based on Convercent, the OneTrust Ethics and Compliance Cloud promotes an open and safe environment for employees, maximizing insights into the health of a company’s culture, so leaders can act decisively upon areas of risk.
OneTrust Ethics & Compliance Cloud Video
OneTrust Ethics & Compliance Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Convercent is a software that provides a holistic solution for compliance, ethics, and HR professionals, solving various business problems faced by users. The software helps organizations display policies to employees in an easily understandable format, bridging the gap between ethical boundaries and employee performance. This has resulted in increased employee understanding of policies, leading to better compliance with organizational standards.
One of the key challenges faced by organizations was managing and organizing records of incidents. Convercent has solved this problem by providing a centralized incident management system and streamlined process for the intake of compliance issues. This has enabled better tracking and coordination of issues reported through the Alert Line, making it easy for safety and security units and human resources departments to manage all compliance issues in one place. Additionally, Convercent's Case Management module is highly recommended by both HR and safety and security units for incident record retention.
Anonymous Reporting: Several users appreciate that Convercent provides an anonymous avenue for employees to submit information to HR, allowing them to achieve their professional goals without fear of retribution.
Intuitive and Easy-to-Use Platform: Multiple reviewers find the platform highly intuitive and user-friendly, with a clean UI, easy-to-navigate tabs, guiding steps, and helpful reminders. They also note that it is not difficult to use or teach others how to use it.
Excellent Customer Service and Support: Many users are impressed by the knowledgeable, responsive staff who provide excellent support. They feel that the Convercent team is truly dedicated to building solutions for the ethics and compliance community, always updating its features and providing those updates for free. Some even describe Convercent as one of the most customer-oriented companies they've worked with.
Clunky Interface: Some users have found the user interface to be clunky and difficult to navigate, especially when moving from report to report in the issue manager. This has caused frustration for some users.
Glitches & Functioning Issues: Although new modules are constantly being added, some users have reported glitches within the software which affects its proper functioning. Some reviewers have expressed their frustration with these issues.
Translation Feature Needs Improvement: A few users have reported that the translation feature is not great and they require professional translation for issues reported in Spanish. This has been a source of inconvenience for some customers.