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OpenText XM Fax Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for OpenText XM Fax are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

XMediusFax is a versatile faxing solution that finds its application in various business verticals, particularly within title production systems. Users can conveniently send and receive faxes through the intuitive interface, making it a valuable tool for companies with multifunction printers but lacking regular phone lines. Additionally, modern buildings without traditional phone connections can benefit from the software's capabilities.

This software enables users to attach Word and Excel sheets and send them as faxes using familiar applications like Microsoft Outlook. The ability to receive faxes directly to desktops ensures fast and efficient response times, making it ideal for approving authorities within the company who require timely access to important documents. While other file transfers are conducted via Egnyte, XMedius serves as the go-to enterprise-wide faxing solution for urgent document transfers.

Clients in need of reliable faxing solutions have found XMediusFax to be their recommended choice. It delivers fast and dependable service, with faxes arriving straight to the mailbox. Moreover, users have praised the flexibility offered by the software, allowing them to select different devices such as printers or copiers for fax delivery. Setting up the faxing solutions for customers is quick and easy, ensuring a seamless user experience.

For individuals seeking a simple way to send faxes, XMediusFax allows them to utilize their favorite email application. The software also supports multimedia contents like PDF, Word, and DOC files, making it suitable for transmitting a wide range of document types securely and efficiently. Overall, XMediusFax addresses various faxing needs across industries while providing an intuitive interface and reliable service.

Reviews

9 Reviews

XM Fax Ease of Use

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I currently work for a Xerox Dealer who resells OpenText XM Fax to our customers. Our sales team discusses XM Fax with every customer. The cost savings for faxing through XM Fax over an analog fax line is significant. We currently bill over 180k fax pages per month through XM Fax. The sales and service support through OpenText has always been outstanding. I wished other software vendors were as easy to work with as OpenText and XM Fax.

Pros

  • Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
  • XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
  • XM Fax provided onsite sales support for sales and technical training.

Cons

  • Honestly, I am not sure I have anything. I worked for Xerox for nearly 20 years and have worked with the XM Fax support folks for many of those years. The support I have received has always been outstanding and a phone call away.

Likelihood to Recommend

We just signed up a customer who faxes less than 100 pages per month. Faxing through OpenText XM Fax was going to save them $1200 per month and give them the ability to fax directly from their computers and via email. Users were printing the documents and then fax them on the fax machines.

MD
Mark Detwiler
Technical Specialist Team Lead in Customer Service at Green Office Partner (11-50 employees)
Vetted Review
Reseller
OpenText XM Fax
10 years of experience
View profile

opentext is a good tool to uses

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use this product for customer who have a multifonction printers at their office and they don't have regular phone line . Some modern building don't have regular phone line built in . So this software is perfect for this situation. The users can send and receive fax via this interface . They can attach a word , excel sheet and send it as a fax using microsoft outlook.

Pros

  • send and receive fax using the printer
  • can send fax using an iphone or android
  • send fax directly from outlook

Cons

  • very simple to use , but not for the first time user without training
  • because of it specialty , a lot of people don't know the product
  • people they don't know that they can use this app in outlook.

Likelihood to Recommend

very good to use in the hospital environment , pharmacy, or government . In these are they still use a fax as for important documentation send and receive.

pl
pierre landry
customer support in Manufacturing at xerox (10,001+ employees)
Vetted Review
OpenText XM Fax
4 years of experience

XMediusFAX, fast and secure

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use it to receive faxes to our desktops, making it fast and convenient for response time.

Pros

  • Goes right to my mobile
  • Can respond immediately with a forward of the attachment
  • Don't have to save to my desktop faxes.

Cons

  • The headers can be condensed or smaller
  • Being able to send a fax from it
  • Use of an app

Likelihood to Recommend

If a security feature is needed for your PDFs, this is easy for anyone to use.

RS
Richard Singh
District Manager of Saskatchewan in Sales at Fairstone (1001-5000 employees)
Vetted Review
OpenText XM Fax
1 year of experience
View profile

Quick and effective secure PDF faxes

Rating: 10 out of 10

Use Cases and Deployment Scope

Used by myself and all approving authorities within the company

Pros

  • When you get a fax it previews the whole fax in email
  • As you can see the scan without needing to open the attachment it speeds up review and approvals.
  • Anybody can fax you even members outside your organization and it converts it to a PDF super easy.
  • Quick email response after the fax.

Cons

  • I cannot think of a way to make this easier to use. It is fool proof.

Likelihood to Recommend

Anybody who is able to do electronic approvals and does not have time to open the attachment but needs to see page one only it is right there in email.

TB
Troy Baldwin
District Sales Manager in Sales at Fairstone (501-1000 employees)
Vetted Review
OpenText XM Fax
1 year of experience
View profile

XMedius Faxing

Rating: 10 out of 10

Use Cases and Deployment Scope

We use XMedius faxing solutions throughout in our company and recommend clients who are looking for decent faxing solutions. XMedius delivers fast reliable service, faxes comes in straight in mailbox (you can select destination and add different devices for delivery i.e: printers, copiers) We can help setup faxing solutions for any customer in minutes and ensure best user experience when it comes to faxing, sending faxes are easy too, all you need is your favorite email application and you can start faxing in no time, you can include multimedia contents such as PDF, WORD, DOC

Pros

  • Faxes deliver straight to your email, no paper waste, high availability, can be access through email applications, web browser or handheld devices
  • Sending faxes are easy as simple composing email. You can attach different types of document.
  • Customized faxing profiles for outbound faxing, create multiple formats (layouts) for incoming or outgoing faxes
  • Great tech support

Cons

  • Support closes at 5:00 PM CST (should start a 24/7 support)
  • No trial / evaluation offers on cloud-based platform

Likelihood to Recommend

Insurance companies,

Medical records (Hospitals)

Financial institutes

I think if you receive a fax on a traditional paper/analog setup chances are you wont have the information after a few months, where as an email in your inbox stays forever (unless you loose the account :p )

VU
Verified User
Contributor in Information Technology (51-200 employees)
Vetted Review
OpenText XM Fax
4 years of experience

My XMedius experience

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

XMedius is our enterprise faxing solution company-wide. Any new projects that we implement are added to our XMedius environment.

Pros

  • Easy implementation of new sites. Usually takes 10 minutes or less to add a new site.
  • XMedius support is extremely proactive. They usually respond within 10-15 minutes after opening a ticket.

Cons

  • None that I can think of at this time.

Likelihood to Recommend

It is well suited for our environment. We are only at about 50% capacity regarding channels in use. We are able to expand easily.

BF
Bryan Formby
Telecom Engineer in Information Technology at MAXIMUS (10,001+ employees)
Vetted Review
OpenText XM Fax
6 years of experience
View profile

XMedius

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are a reseller of XMediusFAX. We plan, deploy and support hundreds of XMedius systems.

Pros

  • Fax Conversion
  • Monitoring of incoming and outgoing faxes
  • Working with XMedius support

Cons

  • Coversheet editor is garbage, seems like a product designed in 1998
  • Documentation
  • Their support site needs more articles. I hardly ever can find the help I need on my own. I almost always have to open a ticket with them. Sometimes their tickets won't contain notes about what they did to fix it... so if I have the problem again I have to open another ticket. I can't just simply reference their notes.

Likelihood to Recommend

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place.

JL
Jon Loane
Senior Engineer in Information Technology at Ray Morgan Company (201-500 employees)
Vetted Review
OpenText XM Fax
1 year of experience
View profile

XMediusFax review from Financial Technology Analyst

Rating: 8 out of 10

Use Cases and Deployment Scope

XMediusFax is used as a faxing solution within a couple of title production systems. It is being used by a couple business verticals, but not as a whole.

Pros

  • Can send Word documents and PDFs successfully.
  • Detailed error logs are stored in the XMediusFax management site.

Cons

  • Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

Likelihood to Recommend

Well suited: if an application doesn't have a faxing feature, this will be a great tool to assist.

Less appropriate: if the users want to see the success/failure log from XMediusFax, it might not be available as it resides outside of the application.

LK
Lucy Kang
Senior IT Business Analyst in Information Technology at Stewart Title (5001-10,000 employees)
Vetted Review
OpenText XM Fax
2 years of experience
View profile

XMedius compared to other services

Rating: 7 out of 10

Use Cases and Deployment Scope

We are mainly using it to receive documents that need to be received in a hurry; otherwise, most of our file transfer is conducted via Egnyte.

Pros

  • Customer Support has always solved issues in a hurry.

Cons

  • Updates available notification is lacking.
  • Java support - when will it be able to support Java updates?

Likelihood to Recommend

Faxing is becoming obsolete

DS
Dorothy Spencer
Lead IT Specialist for PBI Bank, Inc. (Headquarter location) in Information Technology at PBI Bank, Inc. (201-500 employees)
Vetted Review
OpenText XM Fax
3 years of experience
View profile