TrustRadius: an HG Insights company
Back to Overview

Oracle CPQ Reviews and Ratings

Rating: 4.4 out of 10
Score
4.4 out of 10

Reviews

45 Reviews

Oracle CPQ - Not Recommended!

Rating: 1 out of 10

Use Cases and Deployment Scope

Within the telecommunication industry, we have many products with complex configuration requirements. Oracle CPQ is very customizable and able to handle the complexity with a significant effort on our part. Management of configurations and CPQ in general is extremely lacking.

Pros

  • Has the ability to handle complex configurations.
  • Performance is quite good when configurators are running.
  • Training videos are good, but expensive, and charged separately

Cons

  • The migration center, utilized for migrating changes from Dev > Test > Prod is a disaster. It will show items recently migrated as still not being migrated. It also will delete attributes and BML scripts that are in use thus corrupting your configurators even though this is not possible within the CPQ application itself.
  • Error logging needs a complete overhaul. If you have many developers creating configurations, it is difficult to impossible to tell which errors were generated by which user. It writes all errors that occur, even those that are simple typos while you are creating new configurations.
  • Customer support is poor. To be told "It is what it is" or "That's just the way it works" are unacceptable responses to defects within the tool. They will only work via there ticket system which means an issue that could be solved in an hour on the phone takes days over the ticketing system.
  • Maintenance is high. You will require developers with coding experience to handle BML coding and complex integrations. Or you may require hiring implementation specialists, adding to the already premium cost you are paying.
  • Management of new releases is costly to maintenance. You will be forced to get a new release every quarter. During this two week window, you will not be able to migrate changes to your production environment. THIS IS 8 WEEKS OF DOWNTIME PER YEAR! This is very disruptive to our business.

Likelihood to Recommend

At this point, not at all. Based on the cons that I've listed, my recommendation would be to look elsewhere. While Oracle CPQ is able to handle the majority of complex cases we have thrown at it and it's performance is good, the maintenance and support issues far outweigh the good.

RP
Rick Peaugh
Sr Operations Analyst in Information Technology at Ribbon Communications (1001-5000 employees)
Vetted Review
Oracle CPQ
2 years of experience

A great tool with not so great infrastructure

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

Oracle CPQ is connected with Salesforce in our company. It's used by many of our major business groups to create quotes. Sales reps use it to configure quotes for potential orders.

Pros

  • Discount approval process
  • Price list
  • SFDC integration

Cons

  • Oracle support
  • Product stability
  • Scalability

Likelihood to Recommend

The product comes with many limitations if tried to customize beyond a certain point. It's advertised as a transactional system so it doesn't support major loads. However, the product has robust out of the box features to support the sale process including discount approvals and also integration to SFDC via managed packages.

VU
Verified User
Manager in Information Technology (10,001+ employees)
Vetted Review
Oracle CPQ
1 year of experience

Oracle CPQ Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We have implemented CPQ for some of our product lines, and it's used by users across the organization.

Pros

  • Drag and Drop UI.
  • Very fast and responsive UI.

Cons

  • Complex products with highly customizable options will be a challenge.
  • It has limited analytics features.

Likelihood to Recommend

For small to medium complex products, Oracle CPQ is well suited. But for products which are highly customizable with more complex rules, it will be a challenge.

VU
Verified User
Employee in Information Technology (10,001+ employees)
Vetted Review
Oracle CPQ
3 years of experience

CPQ -- On Prem Combo

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It's used by our Sales Organization for addressing Agility, Cloud-enabled, and for better ease of maintenance.

Pros

  • Deployment -- faster.
  • Drag and Drop UI.
  • Mobile-friendly.

Cons

  • ETL draw.
  • Federal data security.
  • Direct DB connection to execute sql queries.

Likelihood to Recommend

It is well suited for CPQ, commerce integration, and seamless user interaction.

VU
Verified User
Employee in Information Technology (10,001+ employees)
Vetted Review
Oracle CPQ
1 year of experience

Oracle CPQ Cloud review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It is going to be used across the sales organization for configuring our storage products. It was brought on to address agility, ease of maintenance, and for the move to a cloud-based solution.

Pros

  • Drag and drop UI.
  • No downtime for regular releases.

Cons

  • Better standard API Integrations with boundary On-Prem systems.
  • Direct database query capabilities.

Likelihood to Recommend

Oracle CPQ is well suited for simple applications that require Commerce and CPQ capabilities. It may be less well suited for more complex/multi-level systems, as well as integration with on-prem downstream applications.

NG
Nidhi Govil
Systems Architect in Information Technology at Netapp (5001-10,000 employees)
Vetted Review
Oracle CPQ
1 year of experience

Oracle CPQ works for us

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Oracle CPQ in our organization for:

<ul><li>Global configurations</li><li>Pricing</li><li>As a quoting tool</li></ul>

Pros

  • Allows users to configure products.
  • Strong pricing engine and the ability to do pricing approval workflows.
  • Allows for partner order placement.

Cons

  • UI/UX capability.
  • Admin capability.

Likelihood to Recommend

Oracle CPQ Cloud has helped us to easily configure products.

BG
Billy Goins
Global Commerce Lead in Marketing at Hyster-Yale Group (5001-10,000 employees)
Vetted Review
Oracle CPQ
5 years of experience
View profile

Oracle CPQ Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It's used by a Business segment. It manages the Pricing and Quoting solution. We create and renew quotes, agreements, renew those, revise those, copy those, manage pricing, discounts, manage approvals through use of workflows, send notifications, create outputs, use reports, use multiple interfaces connecting to CRM, ERPS, integrators etc. in our system.

Pros

  • Configuration
  • Approval Workflows

Cons

  • UI
  • Data Handling Capability - It needs an internal capability for loading large amounts of data.
  • Version control

Likelihood to Recommend

Its well suited for smaller businesses with pricing , quoting and configuration needs.

VU
Verified User
Engineer in Information Technology (10,001+ employees)
Vetted Review
Oracle CPQ
2 years of experience

My review with Oracle CPQ

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

we use Oracle CPQ for quoting and price caluclations. CPQ is our pricing engine and all our applications use cpq to derive final sale price.

Pros

  • attribute pricing for providing different discounts for different time commitments (e.g. monthly vs annual) -- other tools typically require you to create multiple SKUs
  • volume based discount
  • quoting
  • complex configurations as we have complex multi-level bills of materials (BOMs)
  • approvals and workflow / routing work well for our region based and threshold based approval process

Cons

  • PCI compliance

Likelihood to Recommend

complex pricing caluclations and complex comfigurations

VU
Verified User
Employee in Information Technology (10,001+ employees)
Vetted Review
Oracle CPQ
2 years of experience

Centralized Hub for Finance & Development - Oracle CPQ

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Used by almost the entire organization. Using as a hub with multiple Salesforce orgs and home grown boarding platform.

Pros

  • APIs
  • Centralized hub
  • Seamless with Salesforce Cloud applications

Cons

  • User interface design - although now seeing big improvements with JET
  • Reporting - The data between Salesforce (our CRM) and Oracle CPQ need to mesh better. It should have a two-way sync for critical bits of information such as closed won and closed lost. Then the reporting would be better.
  • Customer Service for support questions and as a partner to offer ideas to our problems - only show up when it is time to renew

Likelihood to Recommend

Well suited for: Complex rule engines for sales

Exposing these rules is not easy for reviewing with the business

VU
Verified User
Director in Product Management (10,001+ employees)
Vetted Review
Oracle CPQ
2 years of experience

Review

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

Oracle CPQ is currently being used by the three largest sales groups. It allows the sales team to manage pricing within the constraints required by finance.

Pros

  • It supports complicated calculations for pricing.
  • It allows us to adjust pricing based by sales group or partner group
  • It allows us to manage one group of products and add different pricing and constraints based on the sales group or partner group
  • The tables allow for updates without need IT code to be created

Cons

  • The customer service support when creating issue tickets takes a long time to resolve
  • The UI is not user friendly and requires a lot of clicks from the end user to navigate through the system.
  • The system management is not easy to use. The tables are not easy to manage or understand

Likelihood to Recommend

The customer service support isn't helpful. It would be good to meet with a success manager on a quarterly bases to discuss business and IT issues the company is facing.

VU
Verified User
Professional (5001-10,000 employees)
Vetted Review
Oracle CPQ
3 years of experience