TrustRadius Insights
Orax SDI has proven to be a valuable tool for businesses across various industries, offering a wide range of use cases that have enhanced …
Starting at $58 per month
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Basic
$58
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Orax SDI?
Orax SDI Features
- Supported: Activity Dashboard
- Supported: Alerts/Notifications
- Supported: Calendar/Reminder System
- Supported: Contact Database
- Supported: Contact Management
- Supported: Customizable Fields
- Supported: Data Import/Export
- Supported: Document Storage
- Supported: Email Management
- Supported: Forecasting
- Supported: Interaction Tracking
- Supported: Internal Chat Integration
- Supported: Lead Capture
- Supported: Lead Generation
- Supported: Lead Management
- Supported: Lead Qualification
- Supported: Mobile Access
- Supported: Pipeline Management
- Supported: Quotes/Estimates
- Supported: Referral Tracking
- Supported: Reporting/Analytics
- Supported: Sales Pipeline Management
- Supported: Segmentation
- Supported: Task Management
- Supported: Territory Management
- Supported: Workflow Management
- Supported: Billing & Invoicing
- Supported: CRM
- Supported: Financial Management
- Supported: HR Management
- Supported: Integrated Business Operations
- Supported: Inventory Management
- Supported: Order Management
- Supported: Project Management
- Supported: Purchase Order Management
- Supported: Supply Chain Management
Orax SDI Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Orax SDI has proven to be a valuable tool for businesses across various industries, offering a wide range of use cases that have enhanced productivity and streamlined operations. Users have found that the software's user-friendly interface and comprehensive functionality make it easy to manage different areas of their business, from production to service desk management.
One key use case of Orax SDI is its ability to provide real-time backup, allowing users to seamlessly pick up where they left off, even if they stop halfway through a task. This feature has been praised by users, as it ensures that no progress is lost and enables efficient workflow management.
Another notable use case of Orax SDI lies in its reporting capabilities. The software impresses clients by generating up-to-date reports with graphs, charts, and detailed statistics without the need for manual editing. This not only saves time but also provides clients with accurate and current information about their business.
Additionally, users appreciate the software's communication features and task notifications. With Orax SDI, teams can communicate more effectively and stay on top of their tasks. Users receive notifications for overdue tasks that require their attention, ensuring that nothing falls through the cracks.
Moreover, Orax SDI serves as a valuable learning tool for businesses. Users who are still learning about their company's operations and common customer issues find the software extremely helpful. It offers insights into company functions like CRM, sales force excellence, finance, operations, HR, and payroll - all within one platform.
Overall, Orax SDI has proven to be a reliable and efficient solution for businesses seeking to automate processes, enhance communication, and improve overall workflow. Its user-friendly interface, real-time backup feature, reporting capabilities, and seamless integration make it an essential tool for industries such as IT consultancy, technical support, professional training, and marketing agencies.
Easy to Use Across Different Devices: Users have consistently praised Orax SDI for its ease of use across different devices, allowing them to manage their entire business seamlessly. Multiple reviewers have mentioned how they can access and utilize the software on various platforms, from desktop computers to smartphones and tablets. This flexibility has been highly appreciated by users who value the convenience and accessibility it provides.
Reliable Metrics and Accurate Reporting: The reliability and accuracy of the metrics provided by Orax SDI have impressed clients, resulting in high satisfaction levels. Several reviewers have highlighted how the software's reporting capabilities provide them with valuable insights into their business operations. They appreciate the precise data that enables informed decision-making and motivates them to renew their support contracts with Orax SDI.
Effective Customer Relationship Management Features: Users value Orax SDI's ability to set reminders and ensure follow-up with customers, as it greatly aids in maintaining good customer relationships. It allows businesses to stay organized, prompt in responding to client inquiries or issues, and proactive in nurturing customer connections. The user-friendly interface makes it easy for multiple reviewers to utilize these features effectively without extensive training or technical knowledge.
Difficulty in Locating Links: Several users have found it challenging to locate certain links within the software, requiring them to spend extra time getting accustomed to the navigation.
Issues with Time Logging via Email Comments: Users have encountered problems when trying to log time against comments sent via email, and as a workaround, they had to create batch tasks.
Inability to Adjust Start Times or Reschedule Appointments: Some users expressed frustration with the software's limitation of not being able to adjust start times or reschedule appointments without deleting them entirely, which can be inconvenient and time-consuming.