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osTicket Pricing

Rating: 8.5 out of 10
Score
8.5 out of 10

osTicket Pricing Plan Options

osTicket does not currently have any pricing plans listed at this time. For the latest pricing information, visit the product's homepage. Available deployment types include saas. A free version and a free trial are available for osTicket.

Alternatives for osTicket

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare osTicket pricing to the most common alternatives, backed by TrustRadius buyer data.

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Halo Service Desk

Rating: 10 out of 10

Starting at: $55

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servis

Rating: 10 out of 10

Starting at: $90

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eDesk logo

eDesk

Rating: 10 out of 10

Paid plans starting at: $39

Free version available

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What customers say about osTicket pricing

Real feedback from verified users about osTicket's pricing and value

Rating: 9 out of 10

“Web based, so available from any web browser Free - no cost to the organization to buy Runs on linux - solid, secure, free.”

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Verified User
Incentivized
Rating: 9 out of 10

“OsTicket is completely free and doesn't have a monthly or per agent cost. … While they do offer pair tier cloud-hosting and enterprise support.”

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Verified User
Incentivized
Rating: 8 out of 10

“You can actually make modifications to the hosted version (for a price) so even if you don't have development staff, you can still customize (if you are willing to pay their price, that is).”

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Verified User
Incentivized
Rating: 8 out of 10

“I guess they have some cloud-hosted paid service, but as far as the downloadable free license does basically everything that is needed for CS. … All you have to buy is simple web hosting and install the free license on it.”

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GG
Giorgi Gogitidze
Support Manager in Customer Service at Deeper, UAB (11-50 employees, 2 years experience)
Incentivized
Rating: 7 out of 10

“The lack of built-in remote support and real-time chat would limit this in a larger organization with multiple sites, however, the cost being free one cannot complain.


. … SysAid free version has comparable features compare to osTicket such as Email to Ticket and self service portal however the cost to upgrade to the full version did sway our decision.”

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Verified User
Incentivized
Rating: 8 out of 10

“Firstly osTicket is open source and doesn't have a license fee and secondly, because of [its] simplicity, it is quick to implement in the organization.”

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SK
Sander Kaldenhoven
Implementation Engineer in Information Technology at Audiovisueel.net (11-50 employees, 3 years experience)
Incentivized