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Otter.ai Reviews and Ratings

Rating: 7.6 out of 10
Score
7.6 out of 10

Community insights

TrustRadius Insights for Otter.ai are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Otter.ai has proven to be an invaluable tool for various professionals in different industries. One notable use case is its utilization by communications teams to transcribe interviews for content development. By using Otter.ai, these teams are able to save significant time and effort while obtaining clean and accurate transcriptions. This not only streamlines the process of content creation but also ensures that important information from the interviews is captured with precision.

Another use case involves video show producers who rely on Otter.ai to record and transcribe audio for repurposing it into blog posts. This feature greatly reduces the time and effort required to manually transcribe the audio, allowing producers to focus on creating engaging content. By leveraging the transcription capabilities of Otter.ai, these producers are able to efficiently transform their video content into written form, expanding their reach and enhancing their online presence.

Furthermore, Otter.ai is highly valued by professionals engaged in marketing and thought leadership activities. It facilitates the transcription of interviews conducted for these purposes, making lead generation faster and easier. The software enables marketers to convert valuable insights obtained during interviews into written content that can be easily shared with their target audience. By harnessing the power of Otter.ai, these professionals can amplify their marketing efforts and establish themselves as thought leaders within their respective industries.

Lastly, Otter.ai has found a niche among preachers who utilize it to review written transcripts of their sermons. This allows them to identify redundant words and assess the grade level of their communication. With the help of Otter.ai, preachers can improve their delivery by eliminating unnecessary repetitions and ensuring that their messages resonate with a wider range of individuals.

In summary, Otter.ai offers a wide range of use cases that cater to the needs of communication teams, video show producers, marketers, thought leaders, and preachers alike. Its transcription capabilities not only save time but also enhance productivity across different industries by providing reliable and accurate transcriptions.

Reviews

6 Reviews

Great Product, lousy Customer Service

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

For business meetings where a lot of planning is set in motion.

Pros

  • Keeping meeting notes.
  • Indexes Topics
  • Playback from script.
  • Automatically logs onto meetings listed in my calendar.

Cons

  • Customer service is terrible--zero customer interaction.
  • Billing system is questionable--was billed for two other accounts just because they were connected to my company.
  • Slow to take care of billing issues.

Likelihood to Recommend

Terrible customer service. I nearly cancelled my account due to errors in billing and no communication. First, Otter.ai began sending out invites to anyone in my organization without my permission, approval or knowledge. The next thing I know, I'm being billed for two people I do not even know. They were within my company, but still. I contacted Otter.ai the only way you can, which is by creating a response from within your account log in. I reached out twice and NEVER received an acknowledgement. However, the two other accounts were credited back, but no response about that either. No apology, nothing. I probably will not renew and will find another similar company with better customer service.

DC
Deral Carson
Strategic Planner in Product Management at FamilyLife (501-1000 employees)
Vetted Review
Otter.ai
1 year of experience

Otter.ai - Like no OTTER

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Otter.ai is a great piece of software that can be used to record conversations & meetings. It helps for reviewing meetings notes and action items after meetings. It assists with the process of ensuring that no notes are left behind and that action items are followed through on. Otter.ai is a great guide for your business processes, keeping everyone aboveboard & reducing time in review.

Pros

  • Meeting Recording
  • Transcripts
  • Sharing transcripts with meeting minutes

Cons

  • Action items
  • Pricing
  • Organization

Likelihood to Recommend

Otter.ai is a great piece of software for your business, easy to use, easy to train employees on, and great for sharing recordings of meetings notes. I think it has some room to grow in review features, tagging action items is a specific area that I think would be an incredible feature for them to add.

GS
Gavin Scott-Miller
Director Of Operations in Professional Services at Zoë Facility Services (51-200 employees)
Vetted Review
Otter.ai
1 year of experience
View profile

Otter.ai Saves a TON of Time on Transcription - Worth It!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I produce a short weekly video show with design tips, and I use Otter.ai to record and transcribe the audio so that I can turn the text into a blog post. It saves me so much time!

Pros

  • Audio recording
  • Transcription

Cons

  • Words aren't always transcribed correctly
  • Otter.ai sometimes has a hard time differentiating speakers

Likelihood to Recommend

I love Otter.ai to quickly produce audio transcripts from voice recordings. It does take some "finessing" to turn the transcript into a readable blog post, but I appreciate the the bulk of the info is captured correctly.

LM
Lesley Myrick
Owner and Principal Designer in Professional Services at Lesley Myrick Interior Design (1-10 employees)
Vetted Review
Otter.ai
1 year of experience
View profile

Otter.ai — Quick and painless transcription services

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Our communications team is the only group using Otter.ai. We use it to transcribe interviews for content development. We often have interviews with employees and clients that range from a few minutes to an hour or longer, and it's too time-intensive to manually transcribe them. Otter.ai simplifies the process for us and provides very clean transcription.

Pros

  • Clean transcription
  • Quick process
  • Saving projects to revisit later

Cons

  • We don't have the option of creating SRT files for subtitling videos
  • We are on the free plan so we are limited to only three uploads

Likelihood to Recommend

It is very well suited to transcribing videos; it seems best for live transcription rather than transcription of imported media. If we need to create closed captioning or subtitling for videos, we aren't able to use Otter.ai for that process; we have to use a different tool to create those files.

CS
Christian Stillman
Content Strategist in Marketing at OBI Creative (11-50 employees)
Vetted Review
Otter.ai
2 years of experience

Otter.ai - A Great Audio Transcription Service!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

As a preacher, it is helpful for me to go back and review a written transcript of various sermons I have preached. Otter.ai helps me by providing me with a transcription of my spoken message. I can go back and see if I am using redundant words or if I am trying to fit too many words into a single message. Additionally, I can take the transcript that Otter.ai provides me with, and I can see at what grade level my communication is at.

Pros

  • Provides excellent audio transcriptions.
  • Helps spoken communicators assess their messages.
  • Provides accurate spacing in the transcript where there are pauses in the recording.

Cons

  • The transcriptions stop at the 45 minute mark - wish this was longer.
  • Sometimes the transcription will dictate the incorrect word or spelling of a word.
  • It takes a while to upload the audio transcript to the website.

Likelihood to Recommend

Otter.ai is an excellent tool for any public speaker who would like to obtain a written transcript of a message they have given. It is helpful as well for providing a written transcript of a recorded conversation, especially if you need to provide a record of what was said to you in a sensitive discussion that you happened to legally record on your phone. The one scenario I would not recommend using Otter.ai for would be if one needed this audio recording quickly, as it does take some time to upload the recording (and then possibly format it).

VU
Verified User
Director (1-10 employees)
Vetted Review
Otter.ai
1 year of experience

Otter.ai is incredible at what it does

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Otter.ai for transcriptions of interviews that I do for marketing and thought leadership purposes. I do interviews to appear in other outlets and to be adapted into print form. This is important because I use it for lead gen. This previously would have taken me hours. Now it takes me seconds to minutes.

Pros

  • Transcription
  • Notifications
  • Integrations

Cons

  • Limits of account levels
  • Use when not integrated into Zoom
  • Import limitations

Likelihood to Recommend

It's well suited if you have meetings, sales calls, or interviews that you need to have notes about. For sales calls, it's useful to have to reference back to for what happened and what was said. For internal meetings, it's great at identifying repeat speakers, so if you have a second meeting with the same team, knowing who said what is super easy. Interviews for marketing purposes, like podcasts, are also a great opportunity to leverage that content for SEO in a powerful way.

�R
🌟 Richard Rothstein
CEO (Chief Executive Officer) in Marketing at Rothstein Consulting (1-10 employees)
Vetted Review
Otter.ai
1 year of experience
View profile