OwnBackup Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for OwnBackup are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use and navigate: Users find OwnBackup easy to use and navigate, with an intuitive interface that makes tasks simple and efficient. The simplicity and ease of use of OwnBackup are mentioned by users, who find it easy to navigate and quickly access the information they need. Some users even describe the user interface as intuitive and user-friendly.

Reliable backup solution: Users find OwnBackup to be a reliable and efficient backup solution, appreciating the peace of mind knowing that their data is securely backed up and can be easily restored. They have confidence in the backup and restore processes, even though they have not yet used it for a disaster recovery situation. The ability to backup and restore data quickly and accurately is highly valued by users, who appreciate the speed and efficiency of the backup and restore processes.

Excellent customer support: Users find the customer support provided by OwnBackup to be excellent, appreciating the responsiveness and helpfulness of the support team. They describe it as fantastic and awesome to work with. Having reliable customer support ensures that users can get assistance when needed, further enhancing their experience with OwnBackup.

Reviews

4 Reviews

Great investment for peace of mind

Rating: 10 out of 10

Incentivized

April 30, 2024

Use Cases and Deployment Scope

We use OwnBackup for backing up our Salesforce Service Cloud instance as well as archiving and un-archiving the vast amount of emails we receive. This allows us to save on Salesforce storage space by removing emails from the system, while still giving users the ability to quickly pull those records back into Salesforce if needed.

Pros

Archiving
Customer Support
Backup of Salesforce Data
Cost

Cons

More features
Better UI for administration

Likelihood to Recommend

OwnBackup is a great solution for anyone wanting to backup their Salesforce data reliably. It is also a great solution for archiving older records that still need a UI that allows users to easily access those records in the future.

Verified User

Professional in Information Technology (201-500 employees)

Vetted Review

4 years of experience

OwnBackup Stacks Up!

Rating: 10 out of 10

Incentivized

April 14, 2021

Use Cases and Deployment Scope

We use OwnBackup for daily backups of our production Salesforce instance as well as our Partial Sandbox instance and developer sandboxes when appropriate. We also backup both data and metadata. The data included in our instance spans our program, operations, communications, and finance departments. We have primarily used OwnBackup to restore data that was deleted during a "cascade delete" event, where a user deleted a record and all of its related data. We also used OwnBackup to restore metadata that was erroneously deleted.

Pros

User interface - easy to use
Trust worthy - I know that it works
Proactive notifications - they let me know if something seems risky

Cons

Price - it is one of our most expensive third-party applications
User adoption - we are still not leveraging all of the OwnBackup features

Likelihood to Recommend

OwnBackup has been a great investment for my nonprofit organization. However, given price there are scenarios where I would not recommend OwnBackup because there are alternatives that exist at a more modest price point. For any organization with the scale to afford the product, I think it is top of the line.

Samantha Shain

Data Solutions Manager in Information Technology at William Penn Foundation (11-50 employees)

Vetted Review

3 years of experience

View profile

Own your backups with OwnBackup

Rating: 10 out of 10

Incentivized

September 2, 2020

Use Cases and Deployment Scope

We use OwnBackup to backup our Salesforce environment, and when necessary, to restore data. We also use it to seed sandboxes. In addition, I've also used it to research change history of records by viewing the previous state of data. It used by all departments in our organization that use Salesforce.

Pros

Automatic, daily full backups of data.
Users have access to backups
User friendly interface

Cons

I wish there was more detailed documentation on the search tools

Likelihood to Recommend

Very helpful for backup and recovery. Allows the ability to manage this "in house" instead of having to rely on Salesforce support. There is a browser-based User interface for searching and managing your backup data. The native data export tool is not automatic and can not be run daily and has no UI for managing data.

Verified User

Administrator (1001-5000 employees)

Vetted Review

3 years of experience

Salesforce OwnBackup Review

Rating: 8 out of 10

Incentivized

January 21, 2020

Use Cases and Deployment Scope

This is used by CRM department. We use this for handling customer service incidents (Complaints and Problems).

Pros

We use this for backing up data for unforeseen contingency.
This helps our organization to compare, recover and replicate in case of disaster recovery.

Cons

User specific notification configuration can be improved.
Generating reports in SAP BW via Salesforce OwnBackup needs additional configuration to minimize the reporting delays.

Likelihood to Recommend

As we are in the service industry, we need regular backup and uninterrupted service at all levels. Previously, this has been taking overload to backup and comply the service levels. With Salesforce OwnBackup this overload has been reduced.

Bharath Bhushan Sontike

Module Lead in Information Technology at Capita IT and Networks (Ventura India Pvt., Ltd) (5001-10,000 employees)

Vetted Review

2 years of experience

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