Salesforce OwnBackup Review
January 21, 2020

Salesforce OwnBackup Review

Bharath Bhushan Sontike | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • OwnBackup for Service Now
  • OwnBackup for Salesforce

Overall Satisfaction with OwnBackup

This is used by CRM department. We use this for handling customer service incidents (Complaints and Problems).
  • We use this for backing up data for unforeseen contingency.
  • This helps our organization to compare, recover and replicate in case of disaster recovery.
  • User specific notification configuration can be improved.
  • Generating reports in SAP BW via Salesforce OwnBackup needs additional configuration to minimize the reporting delays.
  • Cost effective.
  • In-house Salesforce OwnBackup Support team is not required.
The decision is a corporate office decision based on the usability and service agreements between customer and company.
Based on my own experience and by other team members.

Do you think OwnBackup delivers good value for the price?

Yes

Are you happy with OwnBackup's feature set?

Yes

Did OwnBackup live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OwnBackup go as expected?

Yes

Would you buy OwnBackup again?

Yes

As we are in the service industry, we need regular backup and uninterrupted service at all levels. Previously, this has been taking overload to backup and comply the service levels. With Salesforce OwnBackup this overload has been reduced.