TrustRadius: an HG Insights company
Pantheon Logo

Pantheon Reviews and Ratings

Rating: 8.6 out of 10
Score
8.6 out of 10

Community insights

TrustRadius Insights for Pantheon are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of this product have found it to be incredibly versatile, with a wide range of use cases. Customers have reported using the product for various purposes, including improving their productivity, enhancing their creativity, and simplifying their daily tasks. They have praised its ability to seamlessly integrate with existing tools and systems, making it a valuable addition to their workflow. Additionally, reviewers have noted that the product offers a user-friendly interface and intuitive features, making it accessible to users of all skill levels. Some common use cases mentioned by customers include project management, content creation, data analysis, and collaboration among team members. Whether you're a professional looking to streamline your work processes or an individual seeking ways to enhance your personal projects, this product offers the flexibility and functionality to meet your needs.

Reviews

68 Reviews

Solid Platform for Medium-Large Sites

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Pantheon to provide hosting services to our clients for whom we make websites and applications. Most of our clients are medium sized government agencies that need high availability and hosting solutions that allow multiple users with various permissions. Pantheon provides scaleable infrastructure with multi-user access was well as a development workflow that integrates well with our chosen tools and most of the time prevents us from having to manage any code except our own.

Pros

  • Hosting
  • DevOps
  • Drupal

Cons

  • Composer workflow
  • Customer service
  • Fine-grained permissions

Likelihood to Recommend

Pantheon is excellent for medium-large websites that require high availability and a managed workflow. It would be inappropriate for small websites because of the cost or for situations where more control of the environment is appropriate. We find it useful because we rarely do anything outside of the Drupal application.

Focus on content, let pantheon do the heavy lifting.

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Use case: we primarily used it to leverage serverless CMS deployment for our subsite that is developed on WordPress. Scope Of Usage: we used it to host our blog and share updates with our community. we employe whole department of content writer and marketing folks, thus continues stream of blog post was estimated. if we had chosen traditional server, we'd have to scale it manually, This is where Pantheon comes in handy, it provides our site on serverless platform so we'll never have to worry about scalability. on top of it, we needed in-depth insights of applications. Pantheon provides performance monitoring using New Relic. this was epitome of this service because we were actively monitoring performance gain and bottlenecks. it aligned pretty well with our agenda of optimizing our website for performance across all device.

Pros

  • Performance monitoring.
  • CDN
  • Serverless

Cons

  • Since it can host CMS, it would be nice if it could also host Laravel.
  • Caching is not on-par compared with AWS Elasticache.

Likelihood to Recommend

Well-suited: Below are the criteria that you should consider if you want to check whether you should jump into Pantheon. if you're firm whose primary focus is not web development you're most business is centered around SEO, where implementation of idea take precedence. if you want to focus on content of website or posts of your blog you dont want to manage the tideos task of DevOps engineer to deploy and maintain your website. Less Appropriate: below if you're primarily a development firm need custom solution with extra control on resources.

Great hosting platform

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Pantheon to host a small number of our client's websites.

The platform is easy to use and can get websites setup and have them up and running very quickly.

It allows us to provide granular user access to only the devs that need access to certain websites.

A great feature is how easy it is to spin up new environments when testing bugs or new features.

And provides a great way of configuring the platform settings (such as PHP config values)

Pros

  • feature environments
  • easy hosting configuration
  • quick new website setup

Cons

  • n/a

Likelihood to Recommend

Great for hosting small to medium sites where a lot of configuration and extra software is not requiredGreat for prototyping and getting sites up and running quickly.

Vetted Review
Pantheon
5 years of experience

Fair and balanced for Startups and MVP projects.

Rating: 6 out of 10

Use Cases and Deployment Scope

We used Pantheon as a devOps platform for a WordPress website running Buddypress and Learndash.

We also had a mobile app connected to the site.

The ability to have a platform with a staging site for testing before deploying was beneficial. It solved the problem of wasting time migrating sql databases manually or using plugins as one would typically have to do with WordPress normally.

Pros

  • Staging Site
  • Customer Service Team
  • User access tracking

Cons

  • Hosting power relative to the competition
  • Hosting locations relative to the competition
  • Server side firewalls

Likelihood to Recommend

Pantheon is a suitable option for agencies and starts when developing a website/PWA.

You can designate different levels of access via the pantheon system, and it has automated backups which are beneficial.

If you are creating revisions of a staging site and have team members who need to carry out different tasks (design, development, testing etc), they can operate independently and be on the same page (figuratively speaking), which is a time saver.

I suggested when you do have a final live site and it's bringing in traffic, do not use Pantheon shared hosting, it's weak and expensive relative to other providers. Either move to a dedicated plan or a different platform.

Excellent performance, stable site

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Pantheon to host our Drupal website. We have been on Pantheon for the past 4 years and before that were using Acquia. Both have fantastic support for Drupal, but Pantheon costs much less and provides a similar level of service.

Pros

  • The dashboard is well designed and simple to use
  • Provision of SSL certificates and automated management at no cost!!
  • Cost is reasonable for a simple site

Cons

  • Account management could be improved for multisite customers

Likelihood to Recommend

Pantheon provide a robust platform for a reasonable price. This is ideal for us as we are a NFP. Maybe a separate update environment would be a good idea.

Vetted Review
Pantheon
4 years of experience

Pantheon; great for those who want to forget about hosting

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We are currently using it host our main website. As well, we are part of the Premier Pantheon Partner so our clients may decide to use Pantheon as their hosting system with preferential prices and better support. Currently, two of our clients have migrated to pantheon. Also, we use autopilot to keep our wordpress and drupal sites updated.

Pros

  • autopilot flow works fine
  • their support is incredibly fast and helpful
  • For now, we have had no downtime issues

Cons

  • Using live environment is a a little hard because the files cannot be modified via sftp nor git
  • not having access via ssh is tricky for those who are not used to ftp/sftp
  • autopilot instance have some issues with page builder's cache such as beaver builder
  • it limits the use of know plugins such as updraft or wp-rocket
  • Configuring a new project is easy, an existing one is kind of hard

Likelihood to Recommend

It work well if you want to forget about the hosting and the infrastructure and simply focus in producing content in your wordpress/drupal site. If you want to have more control in the files, webserver, etc it will not work for you. It is a great option if you are currently using hostings such as acquia or wpengine and are looking for alternatives.

Vetted Review
Pantheon
1 year of experience

Simplifying Complex Needs

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

As we actively build and maintain websites for a large number of clients, we use Pantheon as a hosting option for the large majority of clients. In previous circumstances, we would be dealing with a smorgasbord of hosting platforms and server configurations, which becomes difficult to manage, difficult to replicate/resolve issues, and all-around tedious. Having everything under one roof has been instrumental to our success.

Pros

  • Integrated GIT / versioning
  • Tiered workflow for development and staging environments, for safe and rapid deployment
  • Consistent server configurations across projects, for easy diagnoses and speedy IT support

Cons

  • A little more control over features, e.g. htaccess, cron jobs, and general server configuration.
  • More integrated support for some niche solutions (e.g. WordPress multisite).
  • Allowing the ability to more easily clone or duplicate entire projects.

Likelihood to Recommend

For an agency or company that needs to manage multiple clients across multiple projects, Pantheon is a great fit and allows for easy management, configuration, and maintenance of projects under one roof. For an individual company seeking a hosting plan for a single website, there are other options that might be equally appropriate.

Pantheon acts as an excellent serverless CMS and Wordpress host

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We utilize Pantheon mostly as a serverless CMS. We wanted an easily scalable solution for several of our sites with low overhead and the flexibility to increase usage if the need arose. Pantheon has met this need, while also providing an excellent platform to manage our company's agile workflows seamlessly.

Pros

  • Support is excellent if you run into any issues
  • The platform is fast with no lag time
  • The solution is low-overhead (serverless!)

Cons

  • The platform has trouble with large amounts of data hitting all at once.
  • The trade-off to being serverless is that if there are issues, it is harder to investigate the issue.
  • The platform itself is fast, however, adding video or streaming features to your site can cause lag

Likelihood to Recommend

Pantheon excels in an organization where flexibility and adaptability are the most pertinent issues. Most enterprise companies may prefer a more traditional CMS solution, but for those seeking an alternative, Pantheon fits the bill.

Vetted Review
Pantheon
2 years of experience

Slow Impersonal Support

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

I host my Drupal 8 site with Pantheon. I use Lando for local and Dev, Test, and Live on Pantheon. When it's working things are great. However, when I need to contact tech support it takes usually 30 to 60 minutes to get a conversation happening in live chat and there are often delays between responses. Creating a support ticket is even slower with responses happening sometimes the next day. My latest frustration is the worst so far in that it's been 19 days since I opened a ticket on the issue and it is still NOT resolved.

Pros

  • Hosting
  • Being Impersonal
  • Responding Slow

Cons

  • Faster Response Times
  • Personal Interaction beyond chats with long delays between responses
  • A little familiarity with Lando and Terminus working with Pantheon

Likelihood to Recommend

If someone is a knowledgable developer that is antisocial and wants to avoid talking with people then Pantheon might be a good fit. It's definitely not for a customer to call.

A World class solution,a boon for sysadmins.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We were recently trying Pantheon, it is a highly professional and world class solution for site management. We don't need to think about bandwidth choking or any similar criterias.Wordpress sites can be easily hosted,ssl support is really good. We are planning to migrate to Pantheon for some of our WordPress multisites.

Pros

  • highly Scalable.
  • World class security
  • Top class integrations

Cons

  • It should have more regions,needs to concentrate in asia also.
  • Needs to recheck the commercials
  • Nothing more,Remaining all are top class.

Likelihood to Recommend

Pantheon is best suited for multi-site users and cloud-centric users who wish to run sites in the cloud without maintaining an ON-PREMISE center. It is not suitable for companies who have a dedicated team to work on on-premise servers as it would be a waste of money.