Slow Impersonal Support
May 17, 2022
Slow Impersonal Support
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pantheon
I host my Drupal 8 site with Pantheon. I use Lando for local and Dev, Test, and Live on Pantheon. When it's working things are great. However, when I need to contact tech support it takes usually 30 to 60 minutes to get a conversation happening in live chat and there are often delays between responses. Creating a support ticket is even slower with responses happening sometimes the next day. My latest frustration is the worst so far in that it's been 19 days since I opened a ticket on the issue and it is still NOT resolved.
- Hosting
- Being Impersonal
- Responding Slow
- Faster Response Times
- Personal Interaction beyond chats with long delays between responses
- A little familiarity with Lando and Terminus working with Pantheon
- Speed of the server is good
- Backups and storage are a decent value
- Support is a big waste because of the time I have already spent and still no resolution in 19 days!
Do you think Pantheon delivers good value for the price?
No
Are you happy with Pantheon's feature set?
No
Did Pantheon live up to sales and marketing promises?
No
Did implementation of Pantheon go as expected?
No
Would you buy Pantheon again?
No