We have been using PingPlotter to observe and diagnose communication issues on all of our networks. We've been experiencing a lot of latency issues lately. This tool has also helped us determine which of our ISP circuits are performing well and when circuits need to be serviced by the ISP themselves.
Pros
Application GUI is user-friendly
The latency graph is great.
The jitter graph is helpful.
Cons
I have no improvements to suggest at this time. The tools works perfectly for our needs.
I have no improvements to suggest at this time. The tools works perfectly for our needs.
I have no improvements to suggest at this time. The tools works perfectly for our needs.
Likelihood to Recommend
Its ideal when you want to see network statistics outside of the command prompt.
VU
Verified User
Administrator in Information Technology (Construction company, 1001-5000 employees)
During the pandemic we shifted various components of our IT infrastructure services to different locations (i.e. Cloud, Datacenters, etc..) to help with the remote work environment and support required for such. PingPlotter helped us monitor and keep our ISP and IT infrastructure partners honest when issues were identified, specifically latency. The interface is very intuitive and displays the information that is relevant when doing ping traces and analyzing each hop.
Pros
Graphically displays the hop with Latency
Easy historical comparison
Quickly digest the summary of multiple ping targets
Cons
Graphical highlight for Latency is limited to just one section of the GUI
Share report could include more than just a screenshot (i.e. drill down interactive)
Knowledge Base could use more videos versus just text articles
Likelihood to Recommend
PingPlotter was perfect for a before and after change related to network infrastructure. We were able to easily identify and pinpoint the hops where latency occurred and if it was related to our internal change or if it is external and out of our control. If the issue resided with the ISP we could open a ticket with them and provide the PingPlotter share link so the techs could see the results as well. The program gets the jobs done but could use some improvement related to an updated user interface.
VU
Verified User
Engineer in Information Technology (Civil Engineering company, 1001-5000 employees)
