PingPlotter to Quickly identify Latency source
April 14, 2022

PingPlotter to Quickly identify Latency source

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PingPlotter

During the pandemic we shifted various components of our IT infrastructure services to different locations (i.e. Cloud, Datacenters, etc..) to help with the remote work environment and support required for such. PingPlotter helped us monitor and keep our ISP and IT infrastructure partners honest when issues were identified, specifically latency. The interface is very intuitive and displays the information that is relevant when doing ping traces and analyzing each hop.
  • Graphically displays the hop with Latency
  • Easy historical comparison
  • Quickly digest the summary of multiple ping targets
  • Graphical highlight for Latency is limited to just one section of the GUI
  • Share report could include more than just a screenshot (i.e. drill down interactive)
  • Knowledge Base could use more videos versus just text articles
  • Historical comparison for target pings (before and after)
  • The ability to share a pingplot with a public link quickly
  • Intuitive design
  • Reduced our IT team's troubleshooting time
  • Quick collaboration when troubleshooting
  • Validated design changes

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PingPlotter was perfect for a before and after change related to network infrastructure. We were able to easily identify and pinpoint the hops where latency occurred and if it was related to our internal change or if it is external and out of our control. If the issue resided with the ISP we could open a ticket with them and provide the PingPlotter share link so the techs could see the results as well. The program gets the jobs done but could use some improvement related to an updated user interface.

PingPlotter Feature Ratings

Automated network device discovery
Network monitoring
Baseline threshold calculation
Customizable reports