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Printfection Reviews and Ratings

Rating: 9.6 out of 10
Score
9.6 out of 10

Reviews

81 Reviews

Swag!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

To send swag when a referral is submitted. It is a way to reward employees for bringing people into the company and give them exclusive swag that you can't get at any other time. The offer a a variety of swag options so individuals can select something that is their preference.

Pros

  • Unique link
  • Shipping confirmation
  • Ease of use
  • Variety of swag options

Cons

  • Support

Likelihood to Recommend

Great for sending swag to employees! The UI is simple and easy to navigate for individuals to select their swag item.

Vetted Review
Printfection
1 year of experience

Printfection is the perfect solution for a remote company

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We ship swag to our community and employees around the world. We have a specific need to ship products worldwide to some of the hardest-to-ship locations. Printfection continues to support our challenge of shipping to hard-to-reach locations. They also have a great selection of products and their dashboard has been instrumental for a team that manages different campaigns and programs. You will not get that kind of service with any vendor. Their product is of high quality, and their customer service team is the best I have worked with in my career.

Pros

  • Customer service, quick responses, immediate solutions
  • Dashboard that is easy to read and manage
  • Product that helps us meet our employees and community needs

Cons

  • Customizing the dashboard so that we can manage products with different teams
  • Easier navigation between campaigns and other orders
  • Better way to look up expenses as we are different teams managing campaigns every day

Likelihood to Recommend

well suited: Companies with different departments managing inventory, companies with teams and campaigns that give employees the option to choose and order what they want

less appropriate: high-end programs where boxes are curated for customers.

Vetted Review
Printfection
3 years of experience

Positive Printfection Usage

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our company uses Printfection to customize event merchandise such as pens, stickers, water bottles, napkins, clothing, pins, lanyards, etc. It's incredibly helpful that this platform can create mockups, work with your budget, assign you account managers who work very diligently with you, and create results in a very timely manner.

Pros

  • Quick-responding account managers
  • High quality branding
  • Fast turnaround

Cons

  • Would love to receive a sample of smaller items first

Likelihood to Recommend

I would recommend Printfection to others who are looking for bulk merchandise branding because of their quick turnaround for all of my current inventory.

Vetted Review
Printfection
1 year of experience

Good, but Expensive.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Printfection for our 100% remote company across 20 states. I like how easy it is to do what's needed in one place and allow employees to choose their sizes when ordering. We've done a few one-off specific orders for particular gift items (like an end-of-year gift), and they've gone well. We've also ordered items from a separate company and had them shipped and warehoused with Printfection to be used in our inventory. **The Drawbacks: Protection is expensive, especially when doing a specific order. You get the warehouse, drop-shipping, and other shipping involved, but you pay for it. Their catalog items aren't always as diverse as is needed, especially if your company wants a particular item. Still, they always have something to cover the basics and sometimes the exact item you're looking for. The system is okay, but the function seems overly complicated at times. I'm very busy and very system savvy, and getting really familiar with it takes longer than the time I'm willing to put into it. ***Overall, it is a good value for the money and does the job well. If these drawbacks aren't dealbreakers, then Printfection does well.

Pros

  • Inventory & Shipping process.
  • Communication and customer service.
  • Always meeting the basics.

Cons

  • Pricing.
  • Overly complicated website and processes.
  • Limited ability to select items and transparency in the catalog (especially when making a specific order).

Likelihood to Recommend

It is well suited for a one-stop shop that gets everything done in one place (sizing, order, warehousing, shipping, drop-shipping, ability to do one-off orders, support in the process). It is less appropriate if you need something very specific and what they have doesn't work for you or if you like to be very involved in the complete process. It is also less appropriate if price is a major factor.

Vetted Review
Printfection
1 year of experience

Printfection

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We used Printfection as a swag & shipping partner who helped us execute a giveaway campaign. We wanted to offer all of our customers a piece of premium apparel and some printed assets. They handled all of the printing, shipping, and fulfillment. This was a huge help to our small team.

Pros

  • Excellent customer service.
  • They listened to our needs and provided several solutions.
  • Shipping and fufillment.

Cons

  • Shipping cost efficiency on unique items.

Likelihood to Recommend

Printfection is great if you are looking for an all-in-one swag management platform. They can handle everything from printing to fulfillment, and shipping. They are great for a medium to large-sized business. They allow for multiple users to print and ship swag with guaranteed timing. Their monthly partnership fee may be cost-prohibitive if you are a small business.

Vetted Review
Printfection
1 year of experience

Printfection helps us across Advocacy Efforts!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Printfection serves as our solution for fulfilling our swag inventory requirements throughout our customer marketing efforts. Our utilization of Printfection covers a diverse array of applications, including the orchestration of Printfection campaigns tailored for events and the gratification of customers subsequent to their engagement in various forms of advocacy. These advocacy activities range from speaking opportunities to the creation of compelling case studies and the provision of video testimonials. By leveraging Printfection, we ensure a seamless and efficient process in managing our swag inventory while also enhancing our customer engagement strategies.

Pros

  • Inventory management
  • options for swag
  • Quick and easy way to set up campaigns
  • Customer service

Cons

  • Would like a storefront option for customers to self serve

Likelihood to Recommend

Overall, Printfection serves as a centralized hub for Whatfix to efficiently handle our swag inventory needs and enhance our marketing efforts through branded merchandise. We like the diverse range of items available that we ca choose from to reward our customers for their advocacy efforts. The scenario Printfection would be less appropriate for would be if a storefront self service option was required where end users would have to select swag themselves and check out.

Vetted Review
Printfection
1 year of experience

Printfection does all it promises and the Customer Success team in A++!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We mainly use Printfection to fulfill our customized swag for our events and for our advocacy platform, but our HR team also utilizes it for new hire swag and baby kits.

Pros

  • Customer Service
  • Personalized swag recommendations
  • Timely shipping
  • Open API - integrates well with other software

Cons

  • I don't have any improvement recommendations at the moment

Likelihood to Recommend

It's perfect for employee and customer swag. They have great vendors, and they ensure quality products are made. They work with you to stay within budget, and offer samples if needed.

Vetted Review
Printfection
1 year of experience

Printfection - Excellent Customer Experience

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Printfection is our preferred vendor for all internal company merchandise. From employee appreciation to individual org initiatives, we have partnered with Printfection to make these projects come to life. They have a decent selection of merchandise to choose from, and the accounts team is very communicative.

Pros

  • Communication
  • User friendly admin dashboard
  • New hire swag kits

Cons

  • Inclusive sizing on tshirts
  • More crossover with their parent company's products

Likelihood to Recommend

Working with Printfection on new-hire kits was a breeze! They helped us select key items to be included, were communicative in the design and delivery process, and store our kits in their warehouse to be sent out to new employees as needed. Working with the accounts team has been especially supportive. They are always willing to help problem solve and be flexible with our needs.

Vetted Review
Printfection
3 years of experience

Great Swag Company!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Printefection is a great company for swag for any company's promotional needs. They are very fast to respond to any requests and offer great customer support and always helpful in sourcing exactly what we are looking for, all while finding the best pricing. I love that they store our inventory and also allow us to drop-ship swag to customers with a unique URL. They are super easy to use, easy to work with, and are a great addition to our marketing team.

Pros

  • Inventory management and fulfillment
  • Sourcing great products
  • Customer Service

Cons

  • some search filters in their catalog

Likelihood to Recommend

When looking for event swag and customer gifts, Printfection is always fast to help and quote what we are looking for. Their support team is great to work with and offers great ideas and finds solutions when needed. We appreciate we can also have Printfection hold our inventory and fulfill drop ship orders to customer with an emailed URL.

Professional and reliable vendor

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I love the way they are so professional and courteous when I contact them with various questions regarding swag and correcting orders placed incorrectly. I like that they are up to date with the latest swag items and they keep up with different trends. I would highly recommend them for all your swag needs.

Pros

  • They respond quickly to my request
  • Offer a variety of different Swag
  • Like their shipping options, you can select the day for delivery

Cons

  • I would like to see my previous used addresses saved under my profile instead of re-typing it over and over again
  • The prices are a bit higher for some items
  • Their website could be a bit more user friendly

Likelihood to Recommend

They have everything you need

Vetted Review
Printfection
4 years of experience