Good, but Expensive.
March 29, 2024

Good, but Expensive.

Jake Hillstrom | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

We use Printfection for our 100% remote company across 20 states. I like how easy it is to do what's needed in one place and allow employees to choose their sizes when ordering. We've done a few one-off specific orders for particular gift items (like an end-of-year gift), and they've gone well. We've also ordered items from a separate company and had them shipped and warehoused with Printfection to be used in our inventory. **The Drawbacks: Protection is expensive, especially when doing a specific order. You get the warehouse, drop-shipping, and other shipping involved, but you pay for it. Their catalog items aren't always as diverse as is needed, especially if your company wants a particular item. Still, they always have something to cover the basics and sometimes the exact item you're looking for. The system is okay, but the function seems overly complicated at times. I'm very busy and very system savvy, and getting really familiar with it takes longer than the time I'm willing to put into it. ***Overall, it is a good value for the money and does the job well. If these drawbacks aren't dealbreakers, then Printfection does well.
  • Inventory & Shipping process.
  • Communication and customer service.
  • Always meeting the basics.
  • Pricing.
  • Overly complicated website and processes.
  • Limited ability to select items and transparency in the catalog (especially when making a specific order).
  • Ship to individual locations.
  • Housing inventory and warehousing.
  • Easy replenishment if necessary.
  • Slightly positive or neutral impact. If we weren't more profitable like we are, it could quickly become a negative ROI due to the cost.
They're willing to help and do what is necessary, even when unnecessary. This is the case when I don't need service at that level, but I'd rather have excellent service always than wonder if it will be there when I need it. Overall, they are perfect, and they have good intentions.

Do you think Printfection delivers good value for the price?

Not sure

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Printfection go as expected?

I wasn't involved with the implementation phase

Would you buy Printfection again?

Yes

It is well suited for a one-stop shop that gets everything done in one place (sizing, order, warehousing, shipping, drop-shipping, ability to do one-off orders, support in the process). It is less appropriate if you need something very specific and what they have doesn't work for you or if you like to be very involved in the complete process. It is also less appropriate if price is a major factor.