TrustRadius Insights
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
Entry-level set up fee?
- Setup fee optionalOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
39 people also want pricing
Alternatives Pricing
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
What is Zendesk Suite?
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such…
Product Demos
Making searching easy in Quadient Inspire Scaler (part 1)
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire offers a customer
experience management portfolio that provides human-centric communication
solutions that span the entire customer lifecycle, to help organizations to create
meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.
Reviewers rate Professional Services highest, with a score of 8.9.
The most common users of Quadient Inspire are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
Reviews
(1-25 of 34)Companies can't remove reviews or game the system. Here's why
March 31, 2023
Quadient Inspire for solutions to your problems.
We use Quadient Inspire to create highly personalized color and b/w pieces for our clients. These become part of larger campaigns providing information to consumers. Their software works with all major inkjet and digital printers. It supports all major formats with the flexibility to complete everything we ask of it. The feature set within the software has no comparison within the direct mail and fulfillment industry.
- Handles massive quantities of data
- Endless coding possibilities and variable options
- Quickly and efficiently creates production files
- Awesome end user development and training options
- Support group knows the software. Frequently answers requests same day
- As they are the best and they know it, the software is pricey
- Software is complex. That is both good and bad, without training you cannot use it.
March 30, 2023
Thoughts from a guy "in the trenches"
We use Inspire all day, every day. From basic names and addresses on postcards to complex campaigns with highly customized documents and procedures. The slow speeds of other applications are one problem that Inspire handles very well for us - it's really fast. The ability to connect into a database is another great advantage. A more general response is how robust this platform is. It handles every challenge we throw at it, and we recognize we're only using a small fraction of what the software has to offer.
- Extensive data manipulation
- Easy to configure output for multiple devices, both print and electronic)
- Great logging of processes so you can trouble shoot problems quickly.
- There are some UI issues we hoped would be resolved in R15 that weren't, it would be great to see those resolved.
- Seems to struggle to run smoothly on the Mac platforms.
- We have a "sheet backgrounder" module, would LOVE a sheet foregrounder one. We have work arounds but would love to do that natively.
March 24, 2023
Quadient Inspire is very Inspiring!
We use Quadient Inspire in the 'IT' department. We use it to create complex mail merges, statements/invoices and other types of personalised mailpieces. It is only used in the IT department as they create everything that gets mailed. It has helped with many business problems, for example a customer sends us a pre merged PDF which they would like mailsorted. Through Inspire we are able to extract the address data from the PDFs using TextinRect which gives us a data file to work with.
- It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
- The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
- The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
- The little known MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.
- I'd like to see more help in the way of scripting. The language is unique to Quadient Inspire so it can be a bit daunting, even coming from a programming background, to know the correct syntax.
- The ability to use TextinRect with UNC paths as we have multiple licences for production so we can run more than one 'Production' at a time but this doesn't seem to work on the server with UNC paths.
- I find inserting tables somewhat troublesome, I've also found that if you copy a table and paste it to another page in your layout module, although it makes a new table in the Table tab, if you change the contents of your new table, it also changes the contents of the table you copied.
March 23, 2023
Amazing Workhorse
I use Quadient Inspire all day, every day. It allows me to create extremely complex variable documents for high speed printing and emails. We take data sent by the customer and take their requirements and turn that into a printed piece or an HTML.
- Manipulate data
- Merge data into documents
- Allow variable text
- Ability to export a report of scripts and variable flows in a simple format (not xml)
February 07, 2023
Quadient Inspire, top of the class in customer communications
I currently use Quadient Inspire Designer and Inspire Automation to securely create some of the worlds most complex and confidential documents. This is both on an ADHOC basis (just designer) and repeated automated work (Designer and Automation combined). This is the best on the market that we have used at achieving both of these goals.
- Easy to use document composition modules
- Scripting module for more advanced user needs
- University of users and employees of Quadient to assist
- Powerful processing
- Great for both physical and dynamic communications
- The occasional endless loop crash (Probably more to do with my coding than the software though)
January 09, 2023
Revolution in power and options for our clients
We use Quadient Inspire to create mail merges of various degrees of complexity and formats for numerous services, advertising and marketing campaigns. This may include transactional processes such as invoices, statements, demands etc. It has enabled us to broaden the scope of what we do, from using client supplied databases to capturing information directly from pre-printed PDFs. The flexibility of this tool enables us to meet most of the demands of our customers in ways that would have been much more problematic in the past.
- I am impressed with the way that documents can be inserted as images or natively to create the greatest flexibility of production from final file sizes and formats to amending content via personalisation with the minimum of difficulty.
- The intuitive drag and drop facility in the workflows makes even complex processes easy to work with despite potentially appearing daunting at first sight.
- Modules are capable of great adaptability and precision from inserting crop marks, imposing multiple copies onto single sheets, capturing data from input documents etc that make otherwise serious problems practical to solve.
- Scripting gives almost limitless power to manipulate data and documents to fulfil the requirements of our customers across a wide breadth of possibilities.
- There is an excellent and responsive community on hand to provide expert advice when we are challenged by either the application itself or what we need to achieve using it.
- Scripting is quite daunting to the uninitiated and more help would be appreciated.
- Transactional mail is quite complex to put together but that is to be expected from its very nature. Although we did receive some additional basic training on this, it still remains a little unclear.
- Some of the error messages received during processing could be more specific so that the user can diagnose more effectively the issue at hand.
August 04, 2022
Quadient - Powerfull CCM Tool
Score 10 out of 10
Vetted Review
Verified User
In our organization, We are currently using Quadient Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scaler in our projects. Now a days in the market Quadient is one of the most reliable CCM applications. By using Quadient Inspire products we can deliver paper-based, e-mail-based and digital-based communication to customers.
- Contact customers via their choice of channel.
- Personalise customer communications.
- Can be ahead in CCM technology.
- So far everything is seems fine with Quadient products.
- They should include easy migration with all other technology.
- They should include features to rename all the layout objects automatically as per the context of the respective project.
June 30, 2022
CCM industry leader and best CCM services tool
Quadient Inspire is one of the most important and useful tools in [the] CCM industry. This tool has all the features which are useful to solve problems in print and mail industry. This tool has robust growth in CCM and it’s very much helpful to program document to make better communication between costumer and businesses. Our whole CCM serves CCM service to other businesses so my whole organization is using this tool. This tool is very much helpful to address and solve all the problems and give beneficial solutions to print and mail industry.
- Document composition is very easy
- GUI environment is very user friendly
- Data is secure and encrypted from end to end
- Multiple modules are available for multiple tasks
- Integration with other software is very compatible
- Easy integration with APIs
- Support multiple input and output like xml, line data, json data, HTML data, fixed length and output like pdf , ps , and other many formats
- Use Version control system by Inbuilt services like ICM(inspire content managers).
- It solves a wide range of problems in print and mail industry and gives a new direction to CCM business.
- They can use artificial intelligence
- They can improve themselves in BCC implementation for address validation
- Otherwise this tool has very many features and everything is very useful
May 23, 2022
Quadient Review
We use Quadient Inspire for print, email, and online communication of marketing, statement, notification, and regulatory compliance documents and information. We send millions of communication annually, from thousands of internal sources. Inspire helps us to unify these communications into one platform and interface, and allows us to efficiently manage these communications.
- Support
- User friendly
- The way you're going is fine keep facing the same.
- If possible try to reduce the license cost it will help for small companies.
December 14, 2021
Inspire can do that
We use Quadient Inspire for print, email, and online communication of marketing, statement, notification, and regulatory compliance documents and information. We send millions of communication annually, from thousands of internal sources. Inspire helps us to unify these communications into one platform and interface, and allows us to efficiently manage these communications.
- Rationalizing data from different input sources.
- Powerful programming allowing for flexible and innovative solutions.
- Rapid development and testing.
- Seamless deployment into production.
- SDL management via ICM.
- Support of legacy print systems could be easier.
- More examples and built solutions on Exchange.
- Developer licenses so individuals can learn outside of a company.
December 12, 2021
No Need for a Map for Your Journey With Quadient Inspire
The suite of [Quadient] Inspire consists of Content Manager, Designer, Interactive, and Scaler. Certified Inspire Designer developers create master templates and other form/document types in addition to developing Scaler workflows for production processing. The master templates created by the developers are made available through Content Manager to Business Authors at various Lines of Business for enhancing with additional content in the Inspire Interactive environment.
- CCM
- Version control
- Output channel agnostic
- Omnichannel communication
- Enhancing the interactive experience
- Improvement to the level one support process
December 04, 2021
Quadient gives me the power to deliver!
We use Quadient Inspire throughout our organisation by a number of teams, from our studio, transactional teams, internal systems dev, my team's Professional Services, as well with some of our proprietary systems. We use it to deliver dynamic solutions to our clients challenges and needs. It gives us the power to deliver projects that our competitors can’t deliver within our agile timeframes and complexity.
- Data processing, you can do things quicker and safer than with other tools
- Dynamic content, the ability to drive complex dynamic documents completely data driven
- Produce multi channel communications such as DM, emails, notifications, micro sites and SMS
- Integration with other systems and tools such as Salesforce & Litmus
- The HTML module isn’t the easiest to use so my development is often twinned with Dreamweaver
- Designers pixel units don’t stack up with Dreamweaver so it’s takes a little calculation to get your desired HTML look and feel if using layout module
- More free training especially for new users
November 29, 2021
The Best Content Management System on the Market
Score 10 out of 10
Vetted Review
Verified User
We do three things with Quadient Inspire: Honor communication preferences by sending letters either in paper form or electronically through secure delivery; Consolidate similar communications to personalize and customize letters; Maintain a central repository of content, fonts, images and variables.
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
- Centralized content management
- Variable letters based on data or point-of-mail decisions
- Omnichannel communication
- Content consolidation
- Challenging user interface for things like bullets or font changes
- Lack of a global find/replace function to automatically insert variables into text
- Large tech lift to do major upgrades
November 26, 2021
Satisfied User
We currently use Quadient Inspire for the majority of [our] VDP. [It's] the best tool available in the industry and makes it very easy to manage multiple clients. Inspire makes it very easy to come up with solutions when clients have difficult asks. We can always rely on Quadient for support even when we [can't] find the answers [ourselves].
- Functionality
- Updated
- Support
- None
We are using Quadient Inspire in our BPO, and we can provide our customer's different ways to access their documents. Now they can access the documents at any time, quickly and securely. We can provide documents by e-mail, Whatsapp, and for printing. We are generating dynamics communications and transpromo
- Dynamic communications
- Personalized customer communications - transpromo
- Good Performance at production
- synchronize what is being drawn with the layout tree
November 18, 2021
Overall the only reliable tool of its kind
We mostly use [Quadient Inspire] to to generate reports, directories, letters, financial statements and so on. We address business problems related to communication.
- Reliable
- Savvy
- Powerful
- Font managing
- Naming of flows
November 18, 2021
Quadient yeah!
Score 10 out of 10
Vetted Review
Verified User
Inspire is used across several business units to handle communications ranging from marketing, statements, financial planning, disbursements, and more. We are using it more everyday.
- Documents composition
- Data ingestion
- Omnichannel output
- Ease of use
- Better integration with api responses
- Simplify licensing for specific features
November 10, 2021
Quadient Inspire is a great, easy-to-use product that allows for custom scripting to handle any use case that we throw at it.
We are migration to using the Quadient Inspire software across the organization. Inspire addresses many things that we were just unable to do very easily using our legacy document generation including a single source for commonly used resources such as a logo and allows for us to implement a common look and feel of documents throughout the organization and update that company style in a single location. A logo change occurred prior to implementation of Inspire products which forced us to have to update tens of thousands of surfaces and some were still missed, but with Inspire a single file can be updated and all of those surfaces are updated in a matter of seconds. Inspire also allows for approval processes to be implemented with ease, which would take quite a bit longer to develop in our legacy systems.
- Usage of Common Resources
- Allows for Custom Scripting
- Custom Approval Processes
- Upgrades can sometimes be painful
- Scaler Logs are verbose and not always helpful
- Interactive edit/view mode is not always the same
November 10, 2021
Brilliant software that will do exactly what you need it to.
It is used within the DATA department allowing us to create bespoke dynamic communications for customers.
- Creation of PDF
- Manipulation of data
- Sometimes the learning curve can be very steep
- The help files are not always very helpful
November 10, 2021
Valuable Partner with innovative software solutions
Quadient Inspire has been used in my organization for over 9 years as a composition tool for both batch and real time communication generation. It is used in several divisions for both Marketing and regulated communications. Quadient helps our company better manage content for both print and digital channels along with dynamic HTML communications.
- HTML dynamic documents
- Very user friendly development UI with easy to use workflow configuration tool
- Great ability to manipulate print ready files to restructure content or pull data from the content of old legacy print to create new digital communications.
- Production run time instance model could be more robust to not cause all processing to fail if one occurrence fails.
- Like to see a production cloud instance
November 09, 2021
Quadient Inspire continues to lead the CCM industry as the TOP tool for customer communications
Our Customer Communications Management team selected Quadient Inspire as the strategic tool for Composition and Delivery for our correspondence need. We are migrating several legacy applications to the Inspire platform. We are also using Quadient DAS and messenger to help drive digital strategy and customer preference. We have been able to utilize the Inspire suite to automate many manual processes and assist internal users in completing their work more efficiently.
- Interactive letter creation and completion
- Smart Forms
- Data manipulation and transformation
- Batch letter processing
- Job scheduling and services
- cloud capabilities
- improved rationalization offering/pricing
November 09, 2021
Quadient: inspiring effective communications!
Quadient Inspire is used as a communication delivery platform in many areas of our company. It serves as our content generation engine delivering fully integrated omnichannel solutions in various verticals, including our financial and insurance clients, healthcare, regulatory and retail.
- Content management
- Multi channel execution
- Integration
- Workflow
- Content creation
- More detail on new product offerings
November 08, 2021
Improved Production Speed.
We are using Quadient Inspire Designer, Inspire Content Manager and Scaler. It is used across our organization in all of our facilities. Moving to Quadient [Inspire] has improved the amount of time to produce production files. It has given us the ability to use common templates for web previews and production.
- Production Speed
- Special Effects on Variable Text
- Ease of Use
- Imposition
- Default color settings being RGB
November 01, 2021
An engine for success
As a service provider across many industries, RRD has a wide range of requirements for document composition. These reach across the spectrum from managing precomposed document streams through document composition from data with CCM integration and a great variety of blended requirements. We represent customers in nearly every aspect of business and consumer communications from insurance to medical to utility to transactional to kitting and more. These varied industries also have equally varying output requirements. The Inspire tool suite fills many of these requirements with a solid performance that we rely on for continuous automated production. The flexibility of Inspire Designer is second to none and a critical part of our solution architecture.
- Highly flexible data ingestion
- Clear and powerful workflow design that makes support easy to understand as teams evolve
- Great internal debugging tool that simplifies and accelerates the development cycle
- Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
- More flexibility in licensing would be beneficial to our unique requirements as a large service provider
- The Min/Max tool is an easy way to extract either extreme from each field of a data set, but it doesn't generally produce viable data for a complex data structure. A tool that could generate "test" data in a similar way but with the ability to provide parameters regarding the construction would be very beneficial. Often, good test data is often a major delay in starting or testing composition development. This is especially true where PII is involved.
- As stated earlier, the debug tools are a fantastic tool within Inspire Designer, but there are times when the resulting error seems a bit cryptic. One way to enhance this functionality would be adding a link from the error to a related discussion on the user forum.
- Add a tool as part of the proofer that is a robust screen reader. This could test for ADA compliance and highlight things that don't meet the standard and link back to the exact area in the design where the tag is available.
- I'd like to be able to have two views of the document tree open simultaneously showing different segments of the hierarchy.
- I would like ways to more easily gather related document resources (flows, etc.) and manage their names and family containers other than individually (or having to export as XML and try to manage that behemoth without making a mistake that kills the workflow)
July 13, 2021
Brilliant software that will do exactly what you need it to, if you know what you need it to do.
Score 10 out of 10
Vetted Review
Verified User
We use Quadient Inspire as a core to our output creation methodology. Without this software, we would struggle to create most of our tangible content.
- Creates PDFs
- Manipulates data
- Efficient operations
- Cost
- Steep learning curve
- It isn't wide spread enough to be able to get help from just about anyone.