Quadient Inspire

Score9.2 out of 10

49 Reviews and Ratings

What is Quadient Inspire?

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

Categories & Use Cases

Media

Screenshot of Inspire's customer journey mapping , used to identify gaps and pain points in the customer journey.

Screenshot of the Quadient Digital Advantage Suite, which enables users to develop personalized mobile and web experiences that are integrated with core systems and aligned with non-digital communication channels.

Screenshot of Inspire’s omnichannel preview, which lets users see how the communication will look on a variety of devices and screens.

Screenshot of the Inspire Interactive interface used to create personalized ad-hoc communications with pre-approved blocks of content.

Screenshot of where users can accept or reject content changes via a ‘change tracking feature that maintains a real-time audit trail.

Screenshot of Quadient-hosted public Container Registry, which allows users to download and configure pre-built container images of Inspire Flex, saving dev time.

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Screenshot of Inspire's customer journey mapping , used to identify gaps and pain points in the customer journey.

Most Frequent Users

Top 3 industries using Quadient Inspire.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

21.1%

131 installations of 620

#2 most frequent

Finance and Insurance

18.7%

116 installations of 620

#3 most frequent

Manufacturing

11.1%

69 installations of 620

Pros

Empowers business users for independent content creation.
Streamlines omni-channel customer communication delivery.
Manages high-volume customer communication efficiently.

Cons

Clunky, unintuitive, and outdated user interface.
Performance issues, including slowness and crashes with large documents.
Expensive and confusing licensing model.

Verified User

Consultant in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

We use Quadient Inspire to take care of communication management for the leading healthcare insurance company. All communications are generated through Quadient Inspire. There is functionality for customer service representatives to generate letters on the fly for end customers by using one of the existing templates and filling out member-related details.

Pros

Creation of documents for large number of jobs
Providing user review/editing functionalities for users to create templates
Providing capabilities to business users for creating content without needing much of technical expertise

Cons

Use of AI for automating the content creation process
Automated migration of letters/templates from legacy platform
Translation of content from one language to another without error

Return on Investment

Very helpful to maintain the templates for customer communication
Very easy UI for business users to do content authoring
Interactive ticketing system for users to create tickets and publish

Usability

Alternatives Considered

Smart Communications SmartCOMM

Other Software Used

XpressionManager, Smart Communications SmartCOMM, Oracle Documaker

Verified User

Team Lead in Professional Services (501-1000 employees)

Use Cases and Deployment Scope

Customer communication channels. Quadient addresses the entire process from start to finish. Creating comms from client data, digital accessibility, fast turn around times.

Pros

Designer friendly
Data enhancement
Various output channels
Workload balancing
Exceptional product support
Constant updates to stay with the times

Cons

So far all requirements have been covered by this product.

Return on Investment

Quadient speaks for itself. Many of our clients have requested their products be moved to Quadient once they were made aware that we use that environment. We are now currently at about 16mil a month that runs through Quadient and all its solutions. Much more to follow.

Usability

Other Software Used

Microsoft Visual Studio

Verified User

Engineer in Information Technology (1001-5000 employees)

Use Cases and Deployment Scope

We used Quadient for automation of customer communication/correspondence, it as best drag and drop desing and flow control. good for high volume enterprise level CMM needs. we have used it for our clients in Banking, Insurance, aerospace and health care for critical communication needs.

Pros

High volume customer communication delivery
easy to design drag and drop setup
provide better options to use barcodes for diffrent purposes like inserts, stitching information, scanning etc.

Cons

Definitely cost side of licenses
In some areas support and training documentations

Return on Investment

Very smooth for high volume CMM needs
Reliable solution that all market players
long run saves support cost event though initial cost is high

Usability

Alternatives Considered

OpenText Exstream, Adobe Experience Manager, Smart Communications SmartCOMM, Isis Papyrus CCM, FCI CCM, Doxim ECM, IBM Enterprise Content Manager and OpenText Extended ECM Platform

Other Software Used

OpenText Exstream, Adobe Acrobat, Microsoft 365 Copilot, Gemini

Verified User

Engineer in Information Technology (501-1000 employees)

Pros

Document Design & Personalization
Template Management & Governance
Business user Management

Cons

Prebuilt scripting
Prebuilt imposition layouts
Broader scripting language

Return on Investment

Faster Time-to-Market
Improved Compliance & Brand Consistency
Operational Cost Savings

Usability

Other Software Used

Adobe Acrobat, Pitstop, Adobe InDesign

Rishabh Jain View profile

Associate Staff Consultant in Information Technology at Nagarro (10,001+ employees)

Use Cases and Deployment Scope

I am a Quadient developer. I use Quadient Inspire to create forms in a billable project. Quadient Inspire helps to make templates which can be reused according to the business requirements, so we need not to create whole forms again and again, thus Quadient Inspire improves the reusability aspect of our work. The scope of my use case is limited to creation of forms/templates inside Quadient Inspire.

Pros

Helps in creating consistent content
Improves the reusability of the content
Helps companies to remain compliant with the govt. regulations
Omni-channel communication is possible through Quadient Inspire

Cons

There should be an easier way to create bullet points paragraph style
If a same element is dragged in a layout in multiple places, and we want to change the positioning of the element from one place, the positioning of all the elements gets changed instead
In Interactive, we cannot choose to create a table with more than 20 rows. If we want to, we need to first create a 20 row table and then manually add rows into it
There should be a functionality in which Interactive or Designer suggests the table style after scanning a photo/jpg file of the mockup form

Return on Investment

Quadient Inspire cuts down the communications delivery cost to a great extent
Quadient Inspire takes seconds to deliver large volume of communications, thus again saves time and money
Initial cost of installing Quadient Inspire is very high, since its license is very costly, and if you are not dealing with large volume of communications, then it is a waste of money for you

Usability

Alternatives Considered

OpenText Exstream

Other Software Used

Adobe Acrobat, Atlassian Jira, Microsoft SharePoint, Microsoft Excel, Microsoft Powerpoint

OpenText Exstream

Smart Communications SmartCOMM

Messagepoint

Quadient Inspire

What is Quadient Inspire?

Categories & Use Cases

Media

Who Buys & Uses Quadient Inspire

Most Frequent Users

Professional, Scientific, and Technical Services

Finance and Insurance

Manufacturing