What TrustRadius Research Says
Pricing Concerns
Reviewers consistently highlight that the pricing of Quadient Inspire is a significant consideration. Many express that while the software is not cheap, it is perceived as offering good value for enterprise-level capabilities. Some users note that the pay-per-page pricing structure can be beneficial, particularly when a substantial number of sheets are included in their contracts. However, there is a clear sentiment that the cost is prohibitive for small businesses, especially in markets like Brazil, where many users feel the pricing does not accommodate smaller clients. This creates a mixed opinion on the affordability of the software based on the size and needs of the organization.
Value Assessment
Despite the high cost, many reviewers find that the software delivers substantial value. Users appreciate the robust features and the ability to modify the solution in-house, which reduces reliance on external contractors. The investment in the software is justified by the improvements in customer experience, reduced manual processes, and enhanced processing times. However, the complexity of the software and the steep learning curve associated with it can pose challenges for new users, suggesting that adequate training is essential to fully leverage the product's capabilities. The mixed opinion regarding pricing versus value stems from the fact that while larger enterprises may find the investment worthwhile, smaller organizations may struggle to justify the expense given their limited resources.
