Quadient Inspire

Score9.5 out of 10

47 Reviews and Ratings

What is Quadient Inspire?

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

Categories & Use Cases

Media

Screenshot of Inspire's customer journey mapping , used to identify gaps and pain points in the customer journey.

Screenshot of the Quadient Digital Advantage Suite, which enables users to develop personalized mobile and web experiences that are integrated with core systems and aligned with non-digital communication channels.

Screenshot of Inspire’s omnichannel preview, which lets users see how the communication will look on a variety of devices and screens.

Screenshot of the Inspire Interactive interface used to create personalized ad-hoc communications with pre-approved blocks of content.

Screenshot of where users can accept or reject content changes via a ‘change tracking feature that maintains a real-time audit trail.

Screenshot of Quadient-hosted public Container Registry, which allows users to download and configure pre-built container images of Inspire Flex, saving dev time.

1 / 6

Screenshot of Inspire's customer journey mapping , used to identify gaps and pain points in the customer journey.

Verified User

Team Lead in Professional Services (501-1000 employees employees)

Use Cases and Deployment Scope

Customer communication channels. Quadient addresses the entire process from start to finish. Creating comms from client data, digital accessibility, fast turn around times.

Pros

Designer friendly
Data enhancement
Various output channels
Workload balancing
Exceptional product support
Constant updates to stay with the times

Cons

So far all requirements have been covered by this product.

Return on Investment

Quadient speaks for itself. Many of our clients have requested their products be moved to Quadient once they were made aware that we use that environment. We are now currently at about 16mil a month that runs through Quadient and all its solutions. Much more to follow.

Usability

Other Software Used

Microsoft Visual Studio

Verified User

Engineer in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We used Quadient for automation of customer communication/correspondence, it as best drag and drop desing and flow control. good for high volume enterprise level CMM needs. we have used it for our clients in Banking, Insurance, aerospace and health care for critical communication needs.

Pros

High volume customer communication delivery
easy to design drag and drop setup
provide better options to use barcodes for diffrent purposes like inserts, stitching information, scanning etc.

Cons

Definitely cost side of licenses
In some areas support and training documentations

Return on Investment

Very smooth for high volume CMM needs
Reliable solution that all market players
long run saves support cost event though initial cost is high

Usability

Alternatives Considered

OpenText Exstream, Adobe Experience Manager, Smart Communications SmartCOMM, Isis Papyrus CCM, FCI CCM, Doxim ECM, IBM Enterprise Content Manager and OpenText Extended ECM Platform

Other Software Used

OpenText Exstream, Adobe Acrobat, Microsoft 365 Copilot, Gemini

Verified User

Engineer in Information Technology (501-1000 employees employees)

Pros

Document Design & Personalization
Template Management & Governance
Business user Management

Cons

Prebuilt scripting
Prebuilt imposition layouts
Broader scripting language

Return on Investment

Faster Time-to-Market
Improved Compliance & Brand Consistency
Operational Cost Savings

Usability

Other Software Used

Adobe Acrobat, Pitstop, Adobe InDesign

Rishabh Jain View profile

Associate Staff Consultant in Information Technology at Nagarro (10,001+ employees employees)

Use Cases and Deployment Scope

I am a Quadient developer. I use Quadient Inspire to create forms in a billable project. Quadient Inspire helps to make templates which can be reused according to the business requirements, so we need not to create whole forms again and again, thus Quadient Inspire improves the reusability aspect of our work. The scope of my use case is limited to creation of forms/templates inside Quadient Inspire.

Pros

Helps in creating consistent content
Improves the reusability of the content
Helps companies to remain compliant with the govt. regulations
Omni-channel communication is possible through Quadient Inspire

Cons

There should be an easier way to create bullet points paragraph style
If a same element is dragged in a layout in multiple places, and we want to change the positioning of the element from one place, the positioning of all the elements gets changed instead
In Interactive, we cannot choose to create a table with more than 20 rows. If we want to, we need to first create a 20 row table and then manually add rows into it
There should be a functionality in which Interactive or Designer suggests the table style after scanning a photo/jpg file of the mockup form

Return on Investment

Quadient Inspire cuts down the communications delivery cost to a great extent
Quadient Inspire takes seconds to deliver large volume of communications, thus again saves time and money
Initial cost of installing Quadient Inspire is very high, since its license is very costly, and if you are not dealing with large volume of communications, then it is a waste of money for you

Usability

Alternatives Considered

OpenText Exstream

Other Software Used

Adobe Acrobat, Atlassian Jira, Microsoft SharePoint, Microsoft Excel, Microsoft Powerpoint

Eric Langer View profile

Data Programmer in Professional Services at SG360°, a Segerdahl company (501-1000 employees employees)

Use Cases and Deployment Scope

We use Quadient Inspire to create highly personalized color and b/w pieces for our clients. These become part of larger campaigns providing information to consumers. Their software works with all major inkjet and digital printers. It supports all major formats with the flexibility to complete everything we ask of it. The feature set within the software has no comparison within the direct mail and fulfillment industry.

Pros

Handles massive quantities of data
Endless coding possibilities and variable options
Quickly and efficiently creates production files
Awesome end user development and training options
Support group knows the software. Frequently answers requests same day

Cons

As they are the best and they know it, the software is pricey
Software is complex. That is both good and bad, without training you cannot use it.

Most Important Features

Ease of usage
Custom coding / Variable options within workflow
Ability to customize basically every pixel on a page.

Return on Investment

Ongoing product development keeps us on top of technology
No exact numbers, but it's hard to imaging how we could operate without Quadient

Other Software Used

Microsoft SharePoint, Atlassian Jira Product Discovery

OpenText Exstream

Smart Communications SmartCOMM

Messagepoint

Quadient Inspire

What is Quadient Inspire?

Categories & Use Cases

Media

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Other Software Used

Related Products