Relokia Reviews and Ratings

Use Cases and Deployment Scope

We used Relokia for an automated migration from Zendesk to Freshdesk on a very tight timeline. Typically, this would be a manual process of copying every ticket and knowledge base article, consuming days of effort, or using an expensive contractor with custom tooling, again taking weeks.

Likelihood to Recommend

If I have another platform migration, I will first check if Relokia support it. The field mapping was exceptional, and they have a great system for testing, resetting, and re-testing your live data to ensure the mapping is 100% accurate.

Use Cases and Deployment Scope

We recently partnered with Relokia to migrate nearly seven years' worth of data from our old support ticketing system to a new platform—and the experience was outstanding from start to finish.

This migration involved a massive volume of historical data that would have been extremely challenging and time-consuming to handle manually through CSV exports and uploads. Accuracy and reliability were critical for us, as we couldn't afford any errors or missing information.

Relokia delivered exactly what we needed.

Likelihood to Recommend

The Relokia team ensured that every piece of data was transferred flawlessly. The migration process was smooth, efficient, and—most importantly—error-free. Their communication was clear throughout and it was really easy to get answers when needed. With Relokia, we were able to move forward with our new system without the usual headaches that come with complex data migrations. We highly recommend their services to any organization looking for a dependable and professional migration partner.

Use Cases and Deployment Scope

We relied on Relokia’s Help Desk Migration platform to move more than three years of historical tickets, attachments, custom fields, and user profiles from our legacy help‑desk system into our new solution. Without it, the project would have required weeks of scripting and SQL work by our engineering team; with Relokia, a single operations manager completed the entire migration in two afternoons. The tool solved three key problems for us: eliminating the risk of data loss, automating complex field and status mapping, and performing the transfer with zero customer‑visible downtime. While our primary use case was a one‑off migration, the success of this project means we will turn to Relokia again for future consolidations or sandbox refreshes.

Likelihood to Recommend

Rich library of one‑click automations — Need to tag every imported ticket, skip bulky attachments or include inline images. Pre‑built rules handle these edge cases and remove hours of manual clean‑up.

Use Cases and Deployment Scope

Assisted in a data migration from one help desk vendor to another. Their process was easy and provided verification before we even committed to the process. They handled moving 100K + of conversation data from our old system to the new. Seamless process which saved us weeks of work. Without their service we could not have moved systems.

Likelihood to Recommend

Great for moving between help desk systems, migrating huge amounts of data and verifying the results.