Name: Remote Utilities Overview - Remote Desktop Software
Uploaded: 2020-04-29T12:25:47.000Z
Duration: 2 min 20 s
Description: Remote Utilities Overview

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Flowchart

Development

Higher Education

Education

Association Management

Business Intelligence (BI)

Collaboration

Data Extraction

Embedded Business Intelligence (BI)

File Sync

Risk Management

Streaming Analytics

Visual Collaboration

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Loan Origination

Payment Gateway

Payment Orchestration

Finance and Accounting

Applicant Tracking

Background Check

Contractor Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

C/C++ Integrated Development Environments

Cloud Storage

Container Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Tower Servers

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Email Marketing

Event Registration

Heatmap and Session Recording

Landing Page

Marketing Automation

Personalization Engines

Public Relations (PR)

Retail Media Advertising

SMS Marketing

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Sales Pipeline

Sales

Antivirus

Security

Automotive

Forestry

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

LogMeIn Resolve

GoTo (formerly LogMeIn)

RealVNC Connect

RealVNC

Splashtop

TeamViewer

BeyondTrust Remote Support

BeyondTrust

HelpWire

Electronic Team

UltraVNC

Ultra VNC

Goverlan Reach, from EasyVista

EasyVista

RemoteCall PC/Mobile/Visual

Rsupport

SecureLink Customer Connect

SecureLink

AssistBox

AssistBox Teknoloji

Help Lightning

AnyDesk

Radmin Remote Administrator

### Remote Access and Control
While users appreciate Remote Utilities for its comprehensive remote access and control features, such as file transfer and full access to machines, concerns have been raised regarding the speed of direct connections and occasional difficulties in accessing remote desktops. Some users find the tool to be efficient for basic troubleshooting and quick solutions with remote users, while others suggest improvements such as faster connection times and broader compatibility with different operating systems. Despite these mixed reviews, Remote Utilities remains a valuable tool for remote desktop access and control.

### File Transfer and Management
Users generally praise Remote Utilities for its efficient file transfer capabilities, enhancing remote access and support functionalities. The tool's ability to transfer files securely and easily between machines has been highlighted as a significant advantage by many reviewers. Users appreciate the convenience of transferring multiple files effortlessly, making technical troubleshooting and remote support tasks more streamlined. Additionally, the implementation of two-step authentication adds an extra layer of security, ensuring that file transmissions are conducted in a safe and protected manner.

### Network and Connection Management
While users appreciate the network and connection management capabilities of Remote Utilities, there are concerns about the reliance on a robust internet connection for optimal performance. Some users have noted that the direct connection can be slow at times, impacting the accessibility of the remote desktop feature. Additionally, the need for a good network connection is emphasized for the tool to function satisfactorily. Despite these challenges, users acknowledge the importance of maintaining a secure connection, often opting for two-step authentication to enhance the process.

### Integration and Compatibility
While users appreciate Remote Utilities' compatibility with Wake on LAN and mobile devices, there are concerns about the time-consuming individual host connections and the tool's limited functionality on non-Windows platforms. The integration with Active Directory is highlighted as a strong point, enabling centralized management and user permissions. However, the inability to connect efficiently to various operating systems like Mac, Linux, and Android is seen as a drawback by some users. This mixed feedback suggests that while Remote Utilities offers some integration and compatibility benefits, there is room for improvement to cater to a wider range of users and devices.

### Mobile and Cross-Platform Support
Users generally appreciate Remote Utilities for its robust mobile and cross-platform support capabilities. The tool's compatibility with Wake on LAN, Android, and iOS devices has garnered positive feedback. However, some users have expressed concerns about the time-consuming individual host connections and the limited support for operating systems beyond Windows. Despite these drawbacks, the ease of installation, secure file transfers, and the ability to record remote sessions have been highlighted as valuable features by users. The flexibility to provide remote support from mobile devices adds to the tool's appeal, although there are suggestions for expanding support to other operating systems to enhance its overall utility.

Remote Utilities is a remote desktop software solution offered by Remote Utilities Pty (Cy) Ltd. According to the vendor, it allows users to establish secure and reliable remote connections to computers located anywhere in the world. The software is designed to facilitate remote access and control for various purposes, including remote support, remote administration, remote training, and remote collaboration. Remote Utilities is suitable for companies of all sizes, from small businesses to large enterprises.

## Key Features

**Full Control and View**: According to the vendor, users can connect to a remote desktop from anywhere over a secure connection. They can view the remote screen, move the remote mouse pointer, and send keystrokes. The software also provides a toolbar for running other tasks.

**File Transfer**: The software offers a two-pane file manager interface for sending and receiving files to/from a remote desktop. Users can open multiple remote computers in tabs and easily transfer files through drag and drop.

**Two-factor Authentication**: Remote Utilities allows users to enable two-step verification for added security. According to the vendor, users can generate a time-based token and add it to Google Authenticator or a similar app. They are required to enter a one-time password (OTP) when starting a remote session.

**Active Directory Support**: The software offers easy integration with Active Directory (AD) environments. Users can add domain controllers and push-install Host across the AD network. Additionally, they can create a schedule for importing AD computers into the Remote Utilities address book.

**MSI Configuration**: Remote Utilities provides a built-in MSI Configurator for creating custom Host installers for network deployment. Users can customize the Agent module with their logo and welcome text for spontaneous support.

**Self-hosted Server**: According to the vendor, users can enhance Remote Utilities capabilities by setting up an on-premises server. This allows them to build a 100% autonomous remote support solution and comply with strict security requirements.

**Remote Access and Control**: The software enables secure and reliable remote access and control to computers located anywhere in the world. Users can view the remote desktop, move the remote mouse pointer, and send keystrokes. The file transfer functionality allows for easy copying of files between local and remote computers. Additionally, Remote Utilities offers a remote printing feature for printing documents on a local printer from a remote computer.

**Two-Factor Authentication**: Remote Utilities supports two-factor authentication for an additional layer of security. Users have the option to enable two-step verification using Google Authenticator or similar applications.

**Data Encryption**: According to the vendor, Remote Utilities ensures secure communication between the local and remote computers through TLS encryption. The address book is encrypted to protect sensitive information. Transferred files are also encrypted to ensure data security.


Remote Utilities has become a go-to solution for users seeking cost-effective remote access and machine management. Particularly during the pandemic, this software has allowed staff to seamlessly work from home while still accessing important machines at the office. It has proven to be both reliable and efficient in accessing clients' machines, making remote maintenance and support a breeze. Moreover, individuals working remotely have found it incredibly beneficial for controlling other PCs and offering IT support to colleagues, friends, or family members. The software's compatibility with other remote viewers has been praised, as it allows users to utilize multiple tools without conflicts. From startups looking to provide remote support to customers at minimal cost, to individuals seeking an affordable way to log into clients' computers for assistance, Remote Utilities offers functional capabilities that meet various needs without breaking the bank.

Starter

Plus

Site

Essentials

Premium

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Business

Corporate

Remote Access

Remote Utilities

Remote Support

Remote Utilities Overview - Remote Desktop Software

Overview of Remote Utilities remote desktop software. Visit https://www.remoteutilities.com for more information about the product.

Here are some useful links related to the topics covered in this video:

How to set up your first remote connection 
https://www.remoteutilities.com/support/docs/quick-start-guide/

All about address books
https://www.remoteutilities.com/support/docs/address-book/

How to use MSI Configurator
https://www.remoteutilities.com/support/docs/msi-configuration/

Self-hosted server documentation: 
https://www.remoteutilities.com/support/docs/ru-server/

About RU security
https://www.remoteutilities.com/product/security.php

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Remote Support Software