TrustRadius
https://media.trustradius.com/product-logos/Fg/l5/OPOULTZN3OTM.JPEGRealVNCExtremely helpful client support software2018-09-07T18:49:36.258ZI am quite frequently requested to provide support to my clients regarding their accounting system. In many instances it is much more convenient to connect to their computer and visually guide them. VNC Connect provides this with little effort allowing me to see their computer screens, understand what they have done in their software and help them properly record their transactions or prepared meaningful reports.,Visually see their computer screens and the information needed to properly respond to their questions.
Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.,It would be helpful to have the ability to see multiple screens as opposed to scrolling over to a second screen.
There have been times when the client's computer was requiring supervisor authorization to proceed and during this time, my screen was blacked out awaiting the client's computer to get past this authorization. It would be helpful to continue to see the screen and possibly be able to enter the supervisor password remotely.,9,I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.,,Remote Desktop Manager, Priority AccountEdge, Sage 50 AccountingWilliam WaksVNC is the best tool for a growing company that needs to scale.2018-10-10T18:07:30.100ZVNC is being used across the entire company. Our organization is currently expanding into two locations with multiple remote home workers. With a small IT staff, VNC saves time and makes it easy troubleshoot. Previously, I tried to make video/screen conferencing solutions work and it just wasn't the right product. That is why I turned to VNC. We deployed VNC with the cloud brokering feature across all of our networks.,Ease of implementation
Ease of use and simplicity
Cost,Can't think of one, this served my needs.,10,Scalability
Low Cost
Ease of use,Salesforce App Cloud, Palo Alto Networks Next-Generation Firewalls - PA Series, Aruba Networks Wireless, ZoomCory BresterVNC Got Me out of a Sticky Situation2018-09-07T18:44:54.477ZOur organization uses VNC to connect to remote PCs in the field. We can connect to multiple PCs from one control room and monitor/operate machinery in real time. This machinery is spread across a large area and this one remote station allows for the monitoring and operation of each from one centralized location.,VNC connections are very easy to understand and use.
Ease of operation for less computer savvy staff makes for a good software to deploy on many different levels of PCs and laptops.
The cost of VNC is not prohibitive.,Some of the confusion of VNC upon installation is you need to be connected to the internet for it to function. This is not the case, but is unclear upon installation.
The licensing model is not ideal for locations that do not use the internet and function off of the grid.,10,VNC enabled us to get out of a, not so ideal, situation with a customer when the chosen remote platform did not live up to what it promised.,,Splashtop Business Access, Windows ServerVerified UserVNC Connects You to the World2018-06-25T14:17:03.016ZWe tried VNC Connect for our organization and found really good features offered within the product. We even experimented with using it to remotely connect to a computer from our Los Angeles office to a computer in our Amsterdam office. VNC Connect really solves the problem of troubleshooting issues as if you're sitting right in front of the computer at that remote location.,VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.,It would be nice for VNC Connect to add a feature to see multiple screens all in a single view. Then you can select which screen to look at to open as a second window. Currently, the multiple screen support only works by increasing the single window size.
VNC Connect should provide a feature at the connection window to list a set of computers that it can detect with the agent running. This could be an auto scan feature with a setting where it can be turned on or off. Also, there can be an option to select an IP address range for the scan to occur. Then you can visually see a set of computers to select from to perform a remote access.
VNC Connect should add a feature to remotely wake up/turn on computers that have the agent installed. It would be nice to be presented with a window showing a list of previously accessed computers with the agent. Computers that are on and running should have a different kind of icon compared to computers that are turned off. Then you can select the computer that is off and invoke a command to wake it up so you can remotely connect to it.,8,VNC Connect saves hours of time so IT staff does not have to travel to the location where staff working remotely is to troubleshoot and resolve a problem.
With VNC Connect you can see exactly what commands are being performed on the remote computer. It really takes the guessing work out of the entire equation.
VNC Connect becomes an excellent teaching tool so IT staff can show remote uses the process and procedures on the screen as if they're sitting right there next to them.,TeamViewer, Remote Desktop Services, WebEx Meetings and GoToMeeting,TeamViewer, Remote Desktop Services, WebEx Meetings, GoToMeetingPaul LiMy Most Valuable Program2018-08-22T02:11:48.140ZI am a professional photographer and travel the world. I conduct all of my business remotely by using VNC Connect.
Most of my remote access is done using an iOS device to connect to a PC. This allows me to keep Running my business when I'm traveling.,Remote access
Remote printing,Once in a while when using an iOS device to connect to my Windows 7/10 computer, there are odd behaviors when using Microsoft office.,10,It keeps my business running when I'm not in the office,Symantec pcAnywhere,Microsoft Office 2016, Adobe PhotoshopCole ThompsonVNC Connect - Worth Your Time and Consideration2018-08-10T21:03:04.839ZWe have been users of RealVNC for over 8 years. During that time, it has allowed us to remotely connect to 1000 desktops and servers to resolve issues, install software, printers, etc., saving us many hours of driving time between sites and gives us a quicker response time to resolve issues. Without it, we would have had to hire at least one other technician. Now with VNC Connect, we can connect to desktops and servers that are not interconnected on our WAN. The software is very stable, easy to use and has many features that make remote support a snap. I also use it at home for after-hours support as well. The sales and support departments, when needed, has been exceptional. Great product with a great team behind it!,Allow remote connection to pc and servers that are located within our WAN. The connection is stable with fast response (no lag)
Allow remote connection to pc and servers that are located outside. The connection is stable with fast response (no lag)
It allows chat function with the user, and pasting capability from local desktop and mapped a drive to the remote system.,There is nothing I can think of that I really dislike about the product.,10,VNC Connect has had a positive impact/ROI on our business objectives. Without using VNC Connect, we would have had to hire additional technicians and network admins to keep up with the volume of work. It has been a real benefit to keeping costs down as we do our best to control costs being a public sector government agency.,TeamViewer,Veeam Availability Suite, ESET Endpoint Security, Microsoft SQL ServerRichard RussellHere you go. If you need to connect quick to a PC in your own LAN, this is the easy way!2018-08-01T21:22:07.696ZWe used RealVNC as an alternative tool for connecting to our remote Servers and Workstations. We needed a fast tool to take control of this devices as we were sitting in front of them in order to solve critical issues affecting the company's productivity.
All our branches were remote locations in different states and this didn't make it easy connecting to them via other tools like LogMeIn and others. As soon as we activated our MLPS, we were able to connect on the go by just making a call from our CMDB to open RealVNC and connect to this remote locations.,Quick connect, just type the IP or the computer ID name, and that's it, you are connected.
Fast response, but you can also adjust the quality of the connection on slower connections.
Sharing screen is quite easy.,More shortcuts if you are using a connecting tool inside another tool.
A more immersive tutorial, if the users do not know how to use it, figuring it out can be hard and frustrating,9,Positive. We reduced travel for the IT department for at least 50%
Connecting to Servers to do basic tasks was easier this way.
Negative, sometimes after a reboot, the service did not start so we have to ask for other non-IT users to interact with Servers.,LogMeIn Pro and NetSupport Manager,NetSupport Manager, LogMeIn Pro, Bomgar Remote Support SoftwareMiguel NuñezRealVNC Allows Remote Access Wherever My Customer Is2018-07-24T21:13:40.469ZVNC is being used to allow company-wide and remote access to support our computer systems. It is an important tool for our IT department exclusively. It allows for the support of our remote users and every site our company owns across the United States.,Allows remote access without the need for a pre-installed agent. Since our company has 4 sites located in Ohio, CA, and TX and outside sales that are always traveling, this means I can provide support right away instead of requiring a coordinated installation of an agent software.
Allows connection with users on or off the network. Some of the people that require support often travel and require support wherever they are. VNC makes this available.
Easy to use. The simple website and installer make remote support very simple to coordinate.,Some support requires the installation of software. This is restricted in our organization to personnel with administrative privileges. VNC is unable to show the prompts that require the entry of credentials. This is a major hold-back.,9,For the small yearly fee, VNC is a huge positive return on investment since our company relies on remote work and support to function.,TeamViewer,Spiceworks, VMware ESXi, GoToMeetingNicholas BatesVNC Connect - A solid, robust VNC service.2018-07-09T13:16:49.514ZOur organisation initially considered VNC Connect by RealVNC to facilitate remote access and control of some of our remote (unmanned) systems. As these systems are not normally manned, we needed a reliable way to access, monitor, control and update these systems as part of our Research & Development activities.,Great User Interface (UI): Compared to some its competitors, VNC Connect's UI is excellent. It is clean, simple and responsive and yet provides full access to all the required functionality.
Security & Encryption: VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer.
Easy Team Management: It is extremely quick and simple to add or remove devices to the VNC Connect service.,Billing/Licence Model: For some users the per device billing model may not be ideal.
Mobile Application: The mobile app can be a little clunky and unintuitive.,9,N/A,TeamViewerSamuel DickinsonVNC Connect is GREAT!2018-08-14T16:30:19.238ZVNC Connect is GREAT! It is the only program on my college campus that can be used to access computers using different operating systems. VNC can be used on systems as old as Windows XP and all the way up through the most modern systems. It is fast, easy-to-use, and secure. I use it every day and it allows me to access my office computer during evenings and weekends when students need help ASAP. VNC Connect simply makes my job easier and more fun to do. Hooray for VNC Connect!,VNC Connect can be used with many operating systems.
VNC Connect is fast.
VNC Connect is secure.,VNC Connect could be faster, but still very good.
VNC Connect needs to be used at more college campuses.
VNC Connect could benefit from more TV advertisement.,10,VNC Connect makes me more productive.
VNC Connect has kept the campus community active during holidays.
VNC Connect has kept the campus community active when weather prevents travel.
VNC Connect allows professors to keep in touch with students 24/7.,Dr. Jim BidlackBest remote support tool2018-08-08T17:29:59.216ZWe used VNC Connect to remote access to some of our servers and workstations. It's a great tool for remote troubleshooting for my users.,Simple and easy to deploy and use.
I can have the remote users to show me their issue while I am looking at their screen remotely, just like I am sitting in front of them.
Simple clean interface that is very easy to pick up and learn.
Reliable, fast, and relatively easy to use.
Very fast response, it connects to the VNC clients very fast.,Push out client update from a central management server.
VNC mobile app needs improvements, it crashes all the time.,9,It save me a lot of time/money to not have to travel to remote offices for troubleshooting.,Chrome Remote Desktop,Veeam Backup & Replication, VMware ESXi, WhatsUp GoldVerified UserVNC - good in its day2017-09-27T16:03:02.971ZWe use VNC as the remote access tool of last resort, preferring to use either Avast/AVG's Cloudcare remote access tool or ScreenConnect (ConnectWise), which we have found to be an excellent alternative.,Simple to install and administer
Minimal end user intervention
Robust,Slow response times
Occasional issues with screen handling
Major problems with UAC (but not alone there!),2,In its day, VNC was an excellent product, but its screen response times are now so poor that it's barely useable
Where all else fails, VNC still seems to work
We still deploy it occasionally, but not through choice,ConnectWise Control (formerly ScreenConnect),ConnectWise Control (formerly ScreenConnect), AVG Managed Workplace 10Steve HooperReal VNC Connect, Finally a single solution across several OS2017-11-28T15:59:00.017ZI use VNC connect to keep track and connected to my servers. I find the tool to be very useful in being very easy to deploy and the connect feature makes it easy to maintain.,Easy to add and remove machines from Connect
Very easy to add machines of server OS versions to connect
Online portal for management of account is easily accessed with two factor authentication,There is nothing I do not love about RealVNC Connect.,10,Made management across all platforms much more seamless improving operations overall.,TeamViewer,JIRA SoftwareRob HamlinThe only VNC you need.2017-11-28T17:27:54.716ZVNC Connect is used across our entire organization, by a variety of different personnel. Our IT department personnel uses the software to remotely access local computers on our network, computer related problems are easily taken care of, therefore, saving costs and time spent dealing with computer issues. Our engineers use the software to connect to other people's computers to collaborate on different engineering tasks.,What I like best about this software is the ability for our "remote" IT department to take control of my local computer to diagnose computer related issues.
The software also supports encryption so I know the remote connection is secure.
There is also a chat feature so we can talk to each other.
I also like the file transfer capabilities of this software.,I wish the software supported sound.
I wish you see a list of all computers on the network instead of having to type in the IP address of a specific computer.
The licensing model recently changed (and is much more complicated).,9,VNC's very useful for quick, remote access of business critical machines where other access methods either cause software conflicts, interrupt operations or lock out the local user whilst you are remoted in.
Also using LDAP authentication, it's possible to grant or restrict access to subsets of machines in a granular fashion using our existing AD structures and role groups, plus it's one set less of static passwords to have to worry about changing. Great from an information security point of view.
We've reduced the amount of effort required for support departments to connect remotely and analyze problems, as they can see exactly what the user sees, in the same session, whilst they're on the phone.,,Smartsheet, AutoCAD 360, Microsoft Office 365, JournyxVerified UserRealVNC really is the best of breed for remote machine access2017-08-07T20:50:58.349ZWe use RealVNC frequently. We have it installed on every single virtual desktop we have, which is approximately 600. We also have it installed on all company desktops and laptops as our primary means of doing remote support on machines while on our network. It makes remoting into both VDIs and physical machines very simple and easy. We use it every single day.,Fast, easy remote access - The footprint of VNC Server is very small, and so does not impose any performance or resource impact on the machines we run it on.
Robust console-level access - Unlike many remote support programs like LogMeIn or WebEx, VNC gives you console-level access to a machine, enabling you to do anything you can do if you are physically at the machine or logged into VMWare VSphere directly.
Low cost - VNC is extremely inexpensive for the level of access it offers, especially coupled with the awesome level of access it gives you.,File transfer - It would be nice if the software made transfer files from the viewer machine to the server machine more easily.
Modern UI - The UI of RealVNC is somewhat dated, so a refresh would certainly make the product look more modern.
Easier remote access - If it were easier to access machines with VNC Server installed when they are outside of your network without some kind of proxy/DMZ server, that would also be great.,9,Excellent ROI - It is very inexpensive and provides quite robust access to any machines that has VNC Server installed.
Does require an agent - The VNC Server agent is required on the computer you are trying to access, but it's quick to install and requires very little disk space or resources.
Can be a liability if you don't keep it well protected with encryption.,WebEx Support Center and GoToAssistKurt FergusonAn excellent remote access tool.2017-07-28T15:13:28.932ZVNC Connect was being used to support other departments and remote users when IT support was required. Being able to view a user's screen in real-time was a huge advantage when troubleshooting a wide assortment of day to day problems. This would save time, money and the mental health of both parties.,Remotely accessing workstations.
It's lightweight and easy to navigate.
Mobile access of other workstations allowed both parties to be away from the office and still get the IT support they needed.,License requirements may not be ideal for some parties.
VNC support hours aren't the best based on the requester's geographical location.
Upgrading end users is a little clunky.,7,Timely support for end users saving time for remote IT support agents.
Lowering travel costs for IT support having to be on site to work on problems.,GoToAssist,FoxitPhantom PDF, GoToAssist, Fortinet FortiGateDavid WhittakerVNC, reliable, user friendly, keeps us working quicker and more efficiently.2017-06-15T17:31:51.269ZOur organization uses VNC to remotely connect with our campuses and administration offices. [This] allows us to work more efficiently by providing support to end users without having to travel to each location. VNC is being used across the whole organization. VNC addresses the problem of having enough technicians and support personnel to travel to each location to provide troubleshooting assistance. Our district is too large to physically go to each location every time an employee needs assistance. VNC allows us the opportunity to provide fast and efficient service.,VNC works wonderfully for remote access for troubleshooting an end user's computer.
VNC allows seamless file transfers.
Can be used in the classroom to allow students to view what a teacher is doing on their computer.,Depending on the strength of the network, VNC does have an issue that it may run slow.
Some users have had concerns about security on VNC. If one end user has a virus, then it could cause a transfer, but our district has put in to place additional security procedures to prevent this issue.
Clipboard transfers don't always translate properly. It is better to transfer a file instead of copying and pasting between computers while using VNC.,8,VNC has provided a positive impact on our help desk proficiency allowing us to not waste time and money.
VNC has provided our end users to feel that they are getting help when they need it and allows them to get back to work quicker, saving us money and giving us happier employees (there is no price on that!).,Bomgar Remote Support Software,Bomgar Remote Support Software, Remote Desktop ManagerAngel SwalveTo RealVNC or to not RealVNC, that is the question2017-04-11T16:20:35.724ZRealVNC is being used for a small subset of servers within my organization. We share the connections with the IT Department, as it provides a more secure and has better performance connecting to our servers than Remote Desktop. The quickness of connecting with a strong encryption lets us access tools and applications we need quickly and efficiently.,Encryption (Paid version)
Performance
Reliability
Visually nice and unobstructed simple GUI,None!,10,Great ROI based on performance over Remote Desktop
Ease of use,TeamViewer,Dropbox for Business, OneDrive, Microsoft Office 365Seth ArnoffStable and always working2017-04-10T19:08:55.715ZWe use RealVNC on Windows/Linux servers that we support. On computers that don't have a human being using it 24/7 we need to have remote support whenever needed.,RealVNC is very, very stable. Never dies or turns into a zombie. It just keeps going.
I like that updates are rare. I feel that gives a feeling of stability.
I like that RealVNC doesn't try to do too much. What it does, it does well.,I'm not sure I can think of anything RealVNC could do better. It's a simple program that does what it does very well.,10,Well, the cost of RealVNC is so minimal.
ROI is practically immediate.
No negative impact.,,ScreenConnect, Bomgar Remote Support Software, GoToMyPCScott CookThe real truth of Real VNC2015-10-12T15:01:21.480ZI haven't had a chance to use the enterprise version, but the free version is fantastic! I constantly find myself switching between RealVNC and Dameware. They both accomplish the same thing, and RealVNC is just as good as remote desktop. If you don't have any experience with this, and use something else, you should definitely give it a shot. I know there is a Chrome extension, which sounds fantastic, but I use Firefox. Overall, very happy with the software.,Fast remote login
Easy to understand the application
Works seamlessly,No audio output
No high end graphics option
Needs improvements on the mobile app,7,Faster remote access
No configuration needed just install the application and it's ready to go,Constantine PerenneFeel like sitting next to the PC without sitting there physically? Try RealVNC.2015-10-05T15:54:25.887ZWe have many advertisement players in our campus. Since there are so many of them, we can't run around to see what's playing. And RealVNC resolves all the problems of running around to just see what's playing. We can see all players' screen in a computer. And of course, we can control all the players we want.,We can connect to all the channel players.
Just like sitting in front of those players.,Only problem is that we can't remote to a computer if we are outside the local network, but can so do from home because I can just forward the port from the router. In the campus, it's too much trouble to get that configuration done.,8,For a local network connection to have control over another PC is the best feature.
If I need to connect to the client, and the client needs to get licensed software to install, that can stop me from using this software. I'd like to see a feature like TeamViewer and others so that they can download a free client and I can remote to them.,TeamViewer,15,2,Remote to their PC
Printer from remote to local
Encrypted security,Have a client install the server and I can remote over.,Ther software is being evaluated and not sure that we will continue using it.,7,No,Product Features
Product Usability
Product Reputation,I would remote from outside the local area network.,Implemented in-house,No,Change management was a small part of the implementation and was well-handled,license doesn't make the version that we bought,9,7,No,So far we haven't contacted them for any advance issue yet.,All functions are pretty easy to use,I don't see any difficult functions to use so far.,Yes,8Michael MeiRealVNC Couldn't Be Better!2015-10-09T19:09:08.562ZI have been using RealVNC for years - I currently use it on my home server, which I have set up with Linux and X11VNC, and I use RealVNC to connect to it remotely (tunneled through SSH). The setup is super simple, and allows me to work on it as if I were sitting at the server working, no matter where I am. I have quite a few virtual machines that run under VirtualBox on this system, and it allows me to operate those with absolutely no issues as well. It's dependable and rock stable. Overall, I would highly recommend RealVNC, both the client and the server (on systems that support it). It has always done exactly what I needed it to - I couldn't ask for more.,Remote connections to your existing desktop.,Nothing I can think of.,10,It makes it easy to connect to virtually everything.,NothingRandall HobbsSimple, Easy to understand review of RealVNC2014-01-31T20:30:51.227ZI use RealVNC within my organization for multiple tasks. It's a quick and easy way to remote into a users PC and resolve an issue. We also use it to remote into servers at sites all across the US and in other countries. Since RealVNC has an easy to use interface, it's very quick to pick it up and use it when needed.,RealVNC handles PC authentication very well and generates easy to read and understand error messages if it has difficult connecting to a host.
RealVNC handles multiple desktop environments easily.
RealVNC makes it easy to switch between connected machines to manage multiple machines within one environment.,The only concerns I have about RealVNC in our environment is security.
We also have a concern about encryption across PCs that are outside of our HQ.
We'd like to see and hear about what RealVNC has planned for the next year.,10,RealVNC has increased employee efficiency by allowing a Field Service rep to remote into a machine without having the user log off first.
RealVNC does offer outstanding customer service and technical support for it's products.
From our studies, RealVNC is much cheaper than most of it's competition. This is always a concern when bringing in new tools.,RDP,4000,10,9Matt MedleyFantastic and affordable solution for a LAN, falls short elsewhere though2014-02-06T20:40:50.845ZRealVNC was used by the IT department to gain access to end user's computers in order to provide remote technical support.,RealVNC's compatibility was fantastic. With RealVNC server running on a Windows PC you can connect to it using a number of various other clients, so you were not restricted client side to just one product.
RealVNC was stable and had a small memory footprint, unlike many other remote assistance programs.
RealVNC was very lightweight and had several options to make it work well on high latency, low throughput connections.,RealVNC could definitely come with native encryption built in.
RealVNC could use an overhaul with their UI in order to make it more user friendly.,8,RealVNC improved response time at our company by a fair amount. Instead of having to foot it over to an end user's machine we could first remote in and take a look quickly to see if it was something that could be handled remotely.,TightVNC,Teamviewer,LogMeIn Rescue,8,7,No,Price
Product Usability
Product Reputation,I would more than likely take into consideration updates and expanded connectivity functions in choosing a remote support product the next time around.,5,Connecting to remote machines is straightforward.
Client is light and resource friendly.
VNCServer is easy to setup and has lots of useful features such as password protection.,Program is limited to LAN use unless configured otherwise, but internet access is not a native function.
Program can tend to be detected as a virus by some antivirus programs.,Yes, but I don't use itKevin Medeiros14 year tech pro endorses REALVNC2014-01-31T20:53:08.988ZI'm a Computer Analyst and Real VNC is being used to support all users remotely with software issues across and international platform in a migrating platform of Windows XP to Windows 7. It enables me to log into a machine that's authenticated to our network.,It allows for security compliance with authenticated session which gives the user comfort that someone is not just logging into their machines anytime they want.
It allow's me to manage and prioritize from my desk in a high demand department and extends my capabilities of being everywhere at once while going nowhere.. Working from my desk.
You can solve minor or major issues and give the user the comfort of being at there desk on their computer.,The only problem I see with real vnc is a user not having it installed. Fortunately, VNC is a part of all company built machines.
I'd like the option to be able to view users with double screens involved without the users assistance of dragging items over to one screen.,10,Definitely better customer service. The ease of use for the tech and the user is flawless and very time efficient in any SLA environment.,,10,3000,8,Remote support
Internal Support
Gives the tech more options to help more end users.Shon Lindsay
Unspecified
VNC Connect
76 Ratings
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