Reviews (1-25 of 28)
- Visually see their computer screens and the information needed to properly respond to their questions.
- Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
- Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.
- It would be helpful to have the ability to see multiple screens as opposed to scrolling over to a second screen.
- There have been times when the client's computer was requiring supervisor authorization to proceed and during this time, my screen was blacked out awaiting the client's computer to get past this authorization. It would be helpful to continue to see the screen and possibly be able to enter the supervisor password remotely.
Assistance with existing software works well.
I have been asked to update software on a client's computer which requires a supervisor intervention and have not been able to install the software remotely without user intervention as my screen blacks out whenever the requirement of supervisor intervention is required by the remote computer. If there is a reboot required as part of the installation, the connection has to be re-established.
- VNC connections are very easy to understand and use.
- Ease of operation for less computer savvy staff makes for a good software to deploy on many different levels of PCs and laptops.
- The cost of VNC is not prohibitive.
- Some of the confusion of VNC upon installation is you need to be connected to the internet for it to function. This is not the case, but is unclear upon installation.
- The licensing model is not ideal for locations that do not use the internet and function off of the grid.
- VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
- VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
- VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
- It would be nice for VNC Connect to add a feature to see multiple screens all in a single view. Then you can select which screen to look at to open as a second window. Currently, the multiple screen support only works by increasing the single window size.
- VNC Connect should provide a feature at the connection window to list a set of computers that it can detect with the agent running. This could be an auto scan feature with a setting where it can be turned on or off. Also, there can be an option to select an IP address range for the scan to occur. Then you can visually see a set of computers to select from to perform a remote access.
- VNC Connect should add a feature to remotely wake up/turn on computers that have the agent installed. It would be nice to be presented with a window showing a list of previously accessed computers with the agent. Computers that are on and running should have a different kind of icon compared to computers that are turned off. Then you can select the computer that is off and invoke a command to wake it up so you can remotely connect to it.
Most of my remote access is done using an iOS device to connect to a PC. This allows me to keep Running my business when I'm traveling.
There is little I cannot do with VNC.
- Allow remote connection to pc and servers that are located within our WAN. The connection is stable with fast response (no lag)
- Allow remote connection to pc and servers that are located outside. The connection is stable with fast response (no lag)
- It allows chat function with the user, and pasting capability from local desktop and mapped a drive to the remote system.
- There is nothing I can think of that I really dislike about the product.
All our branches were remote locations in different states and this didn't make it easy connecting to them via other tools like LogMeIn and others. As soon as we activated our MLPS, we were able to connect on the go by just making a call from our CMDB to open RealVNC and connect to this remote locations.
- Quick connect, just type the IP or the computer ID name, and that's it, you are connected.
- Fast response, but you can also adjust the quality of the connection on slower connections.
- Sharing screen is quite easy.
- More shortcuts if you are using a connecting tool inside another tool.
- A more immersive tutorial, if the users do not know how to use it, figuring it out can be hard and frustrating
Accessing Remote computer that are in other locations.
Taking control of a workstation to provide support.
- Allows remote access without the need for a pre-installed agent. Since our company has 4 sites located in Ohio, CA, and TX and outside sales that are always traveling, this means I can provide support right away instead of requiring a coordinated installation of an agent software.
- Allows connection with users on or off the network. Some of the people that require support often travel and require support wherever they are. VNC makes this available.
- Easy to use. The simple website and installer make remote support very simple to coordinate.
- Some support requires the installation of software. This is restricted in our organization to personnel with administrative privileges. VNC is unable to show the prompts that require the entry of credentials. This is a major hold-back.
- Great User Interface (UI): Compared to some its competitors, VNC Connect's UI is excellent. It is clean, simple and responsive and yet provides full access to all the required functionality.
- Security & Encryption: VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer.
- Easy Team Management: It is extremely quick and simple to add or remove devices to the VNC Connect service.
- Billing/Licence Model: For some users the per device billing model may not be ideal.
- Mobile Application: The mobile app can be a little clunky and unintuitive.
- VNC Connect can be used with many operating systems.
- VNC Connect is fast.
- VNC Connect is secure.
- VNC Connect could be faster, but still very good.
- VNC Connect needs to be used at more college campuses.
- VNC Connect could benefit from more TV advertisement.
- Simple and easy to deploy and use.
- I can have the remote users to show me their issue while I am looking at their screen remotely, just like I am sitting in front of them.
- Simple clean interface that is very easy to pick up and learn.
- Reliable, fast, and relatively easy to use.
- Very fast response, it connects to the VNC clients very fast.
- Push out client update from a central management server.
- VNC mobile app needs improvements, it crashes all the time.
- Easy to add and remove machines from Connect
- Very easy to add machines of server OS versions to connect
- Online portal for management of account is easily accessed with two factor authentication
- There is nothing I do not love about RealVNC Connect.
- What I like best about this software is the ability for our "remote" IT department to take control of my local computer to diagnose computer related issues.
- The software also supports encryption so I know the remote connection is secure.
- There is also a chat feature so we can talk to each other.
- I also like the file transfer capabilities of this software.
- I wish the software supported sound.
- I wish you see a list of all computers on the network instead of having to type in the IP address of a specific computer.
- The licensing model recently changed (and is much more complicated).
- Fast, easy remote access - The footprint of VNC Server is very small, and so does not impose any performance or resource impact on the machines we run it on.
- Robust console-level access - Unlike many remote support programs like LogMeIn or WebEx, VNC gives you console-level access to a machine, enabling you to do anything you can do if you are physically at the machine or logged into VMWare VSphere directly.
- Low cost - VNC is extremely inexpensive for the level of access it offers, especially coupled with the awesome level of access it gives you.
- File transfer - It would be nice if the software made transfer files from the viewer machine to the server machine more easily.
- Modern UI - The UI of RealVNC is somewhat dated, so a refresh would certainly make the product look more modern.
- Easier remote access - If it were easier to access machines with VNC Server installed when they are outside of your network without some kind of proxy/DMZ server, that would also be great.
- Remotely accessing workstations.
- It's lightweight and easy to navigate.
- Mobile access of other workstations allowed both parties to be away from the office and still get the IT support they needed.
- License requirements may not be ideal for some parties.
- VNC support hours aren't the best based on the requester's geographical location.
- Upgrading end users is a little clunky.
- VNC works wonderfully for remote access for troubleshooting an end user's computer.
- VNC allows seamless file transfers.
- Can be used in the classroom to allow students to view what a teacher is doing on their computer.
- Depending on the strength of the network, VNC does have an issue that it may run slow.
- Some users have had concerns about security on VNC. If one end user has a virus, then it could cause a transfer, but our district has put in to place additional security procedures to prevent this issue.
- Clipboard transfers don't always translate properly. It is better to transfer a file instead of copying and pasting between computers while using VNC.
- RealVNC is very, very stable. Never dies or turns into a zombie. It just keeps going.
- I like that updates are rare. I feel that gives a feeling of stability.
- I like that RealVNC doesn't try to do too much. What it does, it does well.
- I'm not sure I can think of anything RealVNC could do better. It's a simple program that does what it does very well.
- We can connect to all the channel players.
- Just like sitting in front of those players.
- Only problem is that we can't remote to a computer if we are outside the local network, but can so do from home because I can just forward the port from the router. In the campus, it's too much trouble to get that configuration done.
- RealVNC handles PC authentication very well and generates easy to read and understand error messages if it has difficult connecting to a host.
- RealVNC handles multiple desktop environments easily.
- RealVNC makes it easy to switch between connected machines to manage multiple machines within one environment.
- The only concerns I have about RealVNC in our environment is security.
- We also have a concern about encryption across PCs that are outside of our HQ.
- We'd like to see and hear about what RealVNC has planned for the next year.
- RealVNC's compatibility was fantastic. With RealVNC server running on a Windows PC you can connect to it using a number of various other clients, so you were not restricted client side to just one product.
- RealVNC was stable and had a small memory footprint, unlike many other remote assistance programs.
- RealVNC was very lightweight and had several options to make it work well on high latency, low throughput connections.
- RealVNC could definitely come with native encryption built in.
- RealVNC could use an overhaul with their UI in order to make it more user friendly.
- It allows for security compliance with authenticated session which gives the user comfort that someone is not just logging into their machines anytime they want.
- It allow's me to manage and prioritize from my desk in a high demand department and extends my capabilities of being everywhere at once while going nowhere.. Working from my desk.
- You can solve minor or major issues and give the user the comfort of being at there desk on their computer.
- The only problem I see with real vnc is a user not having it installed. Fortunately, VNC is a part of all company built machines.
- I'd like the option to be able to view users with double screens involved without the users assistance of dragging items over to one screen.
VNC Connect Scorecard Summary
Feature Scorecard Summary
About VNC Connect
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