Requestor

Requestor is an adaptable helpdesk solution designed to streamline customer support and internal team requests. According to the vendor, it offers multichannel capabilities, allowing businesses of all sizes, from small to large-sized companies, to efficiently manage customer support and internal communication. Requestor caters to various professions and industries, including customer support teams, IT support teams, service desk teams, helpdesk teams, and call center teams.

Key Features

According to the vendor, Requestor provides a multichannel helpdesk that allows customer support and internal team requests to be managed from various channels such as email, phone, or chat. All communication is consolidated into ticket forms for what the vendor claims is easy and transparent communication.

The vendor states that deployment of Requestor is quick and hassle-free. The cloud deployment can reportedly be done within 3 minutes, while the on-premises deployment takes just 10 minutes, enabling businesses to start using the system immediately.

Requestor is said to collect all communication in ticket form, including emails, phone calls, and chat, providing a centralized platform for easy access and management of all customer support and internal team requests.

The vendor claims that Requestor features a user-friendly interface, ensuring easy navigation and a quick learning curve. They state that the intuitive system can be mastered within an hour or two, enabling efficient usage from the start.

According to the vendor, Requestor seamlessly integrates with CRM or ERP systems, allowing for centralized management of all customer interactions and data from one platform.

The vendor states that Requestor provides monthly updates with new functions and extensions, ensuring immediate availability of new features and enhancements to enhance productivity and efficiency.

According to the vendor, businesses can choose between hosted cloud or on-premises solutions based on their preferences and requirements. Requestor offers all functions in both deployment scenarios.

Requestor Cloud, as claimed by the vendor, eliminates the need for server installation or maintenance. They state that it offers scalability, low operating costs, and automatic updates and backups.

For companies with their own server infrastructure, the vendor claims that Requestor's on-premises solution ensures a high level of security and integration, providing full control over data and users.