TrustRadius Insights
Requestor has proven to be an invaluable tool for managing and monitoring helpdesk performance, as attested by its user base. With its …
Starting at $30 per month
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What is Requestor?
Requestor is an adaptable helpdesk solution designed to streamline customer support and internal team requests. According to the vendor, it offers multichannel capabilities, allowing businesses of all sizes, from small to large-sized companies, to efficiently manage customer support and internal...
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Basic
$30
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Requestor?
Requestor is an adaptable helpdesk solution designed to streamline customer support and internal team requests. According to the vendor, it offers multichannel capabilities, allowing businesses of all sizes, from small to large-sized companies, to efficiently manage customer support and internal communication. Requestor caters to various professions and industries, including customer support teams, IT support teams, service desk teams, helpdesk teams, and call center teams.
Key Features
According to the vendor, Requestor provides a multichannel helpdesk that allows customer support and internal team requests to be managed from various channels such as email, phone, or chat. All communication is consolidated into ticket forms for what the vendor claims is easy and transparent communication.
The vendor states that deployment of Requestor is quick and hassle-free. The cloud deployment can reportedly be done within 3 minutes, while the on-premises deployment takes just 10 minutes, enabling businesses to start using the system immediately.
Requestor is said to collect all communication in ticket form, including emails, phone calls, and chat, providing a centralized platform for easy access and management of all customer support and internal team requests.
The vendor claims that Requestor features a user-friendly interface, ensuring easy navigation and a quick learning curve. They state that the intuitive system can be mastered within an hour or two, enabling efficient usage from the start.
According to the vendor, Requestor seamlessly integrates with CRM or ERP systems, allowing for centralized management of all customer interactions and data from one platform.
The vendor states that Requestor provides monthly updates with new functions and extensions, ensuring immediate availability of new features and enhancements to enhance productivity and efficiency.
According to the vendor, businesses can choose between hosted cloud or on-premises solutions based on their preferences and requirements. Requestor offers all functions in both deployment scenarios.
Requestor Cloud, as claimed by the vendor, eliminates the need for server installation or maintenance. They state that it offers scalability, low operating costs, and automatic updates and backups.
For companies with their own server infrastructure, the vendor claims that Requestor's on-premises solution ensures a high level of security and integration, providing full control over data and users.
Requestor Features
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Multi-Channel Communication
- Supported: Real-Time Chat
- Supported: Remote Access/Control
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Ticket Management
- Supported: Workflow Configuration
Requestor Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Requestor has proven to be an invaluable tool for managing and monitoring helpdesk performance, as attested by its user base. With its seamless integration with SQL reporting services, users have found Requestor to be an easy-to-use solution that provides efficient administration and initial setup. Customers have expressed satisfaction with the software and have successfully utilized it to handle an average of 10-15 daily requests for almost half a year. Moreover, Requestor's basic settings are straightforward and simple to configure, enabling users to easily install the software themselves in approximately one hour.
In addition to small helpdesks, Requestor is well-suited for medium and large companies as it effectively manages IT processes. IT companies have found Requestor to be a useful tool in supporting their products, further showcasing its versatility and adaptability. The manufacturer of Requestor actively collaborates with users, ensuring continuous improvement and refinement of the software based on user feedback. This collaborative approach has garnered positive feedback from customers, who have indicated their preference for Requestor and their satisfaction with the software's performance in meeting their daily operating requirements.
Customization Capabilities: Users have praised the software's customization capabilities, with many stating that it allows for the customization of almost everything needed.
Easy User Administration: Reviewers appreciate the convenience of the easy user administration feature, which simplifies the management of users within the software.
Regular Updates and New Functionality: The software is regularly updated, bringing new and useful functionality to users. Some reviewers specifically mention that these updates are especially beneficial for those who have prepaid maintenance.
Slow and Inadequate Support: Some users have expressed dissatisfaction with the speed and quality of support provided by Requestor. They have mentioned that at times, the support is slow and does not offer excellent feedback, leading to frustration.
Long Wait for Fixes and Updates: Reviewers have noted that waiting for fixes or new versions of Requestor can take a considerable amount of time. This delay has caused frustration among users who are eagerly awaiting improvements or bug fixes.
Missing Feature in User Administration: Several reviewers have mentioned a missing feature in user administration, specifically the ability to merge users and companies. After migration, many semi-duplicities in records were observed, making it difficult to merge these records manually. Users feel that Requestor should provide an automated process to streamline this task further.