Revel Systems Reviews and Ratings

Rating: 8.4 out of 10

Score

8.4 out of 10

Community insights

TrustRadius Insights for Revel Systems are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and user-friendly interface: Many users have praised Revel Systems' intuitive and user-friendly interface, making it easy for staff to learn and use. The software's straightforward dashboard and intuitive back office make it versatile and efficient for small and large operations. Some reviewers also noted that the system is mobile, with orders being sent in immediately, making it very easy to use as far as table waitstaff is concerned.

Exceptional customer service: Numerous reviewers have appreciated the exceptional customer service provided by Revel Systems. Representatives were kind, patient, easily understood, always available to help, well-trained employees who not only had product knowledge but also demonstrated excellent customer service skills. According to some users, this level of support was critical in ensuring smooth operations.

Efficient inventory management: Several reviewers have praised Revel System's highly efficient inventory management feature that provides hourly sales breakdowns. Users found it easy to add and manage inventory while minimizing waste through paperless kitchen features. The backend and reporting features were also praised for their ease of use, making bookkeeping and inventory management much simpler and less time-consuming.

Reviews

6 Reviews

Revel Review 2024

Rating: 9 out of 10

Incentivized

May 1, 2024

Use Cases and Deployment Scope

Revel is our point of sale system and is our prime tool for connecting with our customers.

Pros

Quick checkout for customers
Customer data information
Great reporting

Cons

More flexible use of discounts and coupons
More personal dedicated customer service which they went away from and went to general support even though we still pay for elevated customer service access.
Updates do not always function properly

Likelihood to Recommend

Well suited for restaurant and retail in general. They do tend to cater more to restaurants so many upgrades focus there.

Verified User

Manager (51-200 employees)

Vetted Review

10 years of experience

REVEL-utionary POS System

Rating: 10 out of 10

Incentivized

September 6, 2021

Use Cases and Deployment Scope

Revel is our POS system for our three retail locations. We have two corporate stores and one franchise location that we are able to monitor, through one URL, from anywhere. With Revel reporting we are able to track sales, royalties, and inventory. Revel has also integrated with COMO which is our customer loyalty platform.

Pros

Revel Systems is a very simple POS to operate for our employees
They are constantly improving and updating
Revel has integrated with COMO
Reporting is very straight forward and easy to use

Cons

It can be difficult to track a particular item sold to a particular customer
Some updates require a call to customer service to complete the process

Likelihood to Recommend

When we first started looking at Revel Systems they were more restaurant friendly but they have adapted very well to our retail needs. This system is very easy to operate and maintain, from the POS to the management console. We are able to monitor and run reports for all three of our locations from one URL.

Jean Iennaco

Director of Operations in Corporate at Over The Top Cake Supplies (1-10 employees)

Vetted Review

5 years of experience

Revel Systems Review from an Opera Company Perspective

Rating: 9 out of 10

Incentivized

May 21, 2020

Use Cases and Deployment Scope

Revel Systems was used across multiple departments at our Performing Arts organization, including restaurants, concessions bars, and opera shop. The senior managers wanted a user-friendly POS system with robust reporting and inventory tracking, as well as grant us the ability to use credit cards at all of our concessions bars. We started using it for our restaurants and bars and later expanded usage to include opera shop and online orders.

Pros

In-depth reporting for sales and inventory tracking
Intuitive and easy-to-use UI
Helpful support from Revel with the Enterprise system
Fairly easy to create APIs to other systems

Cons

We experienced multiple system failures when first implementing Revel.
Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
Some reporting limitations that our finance department needed

Likelihood to Recommend

I think Revel Systems is great for smaller shops that need intuitive UI and extensive reporting suite. It's easy to set up and integrate other systems.

I'm not entirely sure Revel is appropriate for businesses that have a constant need for customization. While Revel can handle quite a bit of customization, there are definitely limitations that will disrupt operations.

Leslie MacLean

Facilities Coordinator at Lyric Opera of Chicago (51-200 employees)

Vetted Review

4 years of experience

View profile

REVEL in it! :-)

Rating: 6 out of 10

Incentivized

January 31, 2019

Use Cases and Deployment Scope

Our company is a 7 restaurant food hall. Essentially, a food court that is 7 separate restaurants that are ran individually but made to function as one. Revel is used as our Point-of-Sale system for all the restaurants. We use the Revel Apple Store app, on iPads that are hardwired at each location. The challenges that we face is that it often does not link into the server very well, and when used at a high volume, crashes often. It is my belief that when operating at a smaller scale, with less inventory, it would function MUCH better. The inventory items we link into Ctuit, and that actually integrates with the accounting software very well. The ability to customize and have table layouts for the seated areas and bars is a great feature.

Pros

I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.

Cons

This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.

Likelihood to Recommend

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous.

NAKIA EPLEY

Lead FOH in Finance and Accounting at Ascend Hospitality Group (51-200 employees)

Vetted Review

1 year of experience

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Robust, dependable, and awesome!

Rating: 9 out of 10

Incentivized

January 29, 2019

Use Cases and Deployment Scope

Let's be clear, all POS systems are will do nothing for you until you put in the effort to build your menu. Half ass the setup, get half ass results period. This software is fast, robust, dependable, and highly customizable. Support is available at all hours of the day and there are lots to learn on their online support. Have some patience, take time, set up your system, and it will be an asset to your business. I have been using Revel since 2014 and my staff and I love it.

Pros

Customizable
Dependable
Always improving

Cons

I don't have many complaints

Likelihood to Recommend

If you have simple transactions and small sales, Revel is probably too much. If you care about data, sales, growth, efficiency, systemizing your operations, and having endless customization, Revel is the way to go. If you plan on opening second locations they have very powerful tools to do just so. Highly recommended.

Philip Gomez

President/Owner at Patty's Cakes and Desserts (11-50 employees)

Vetted Review

4 years of experience

View profile

Revel Up (and Down)

Rating: 7 out of 10

Incentivized

October 30, 2017

Use Cases and Deployment Scope

This POS handles all aspects of our restaurant. From order taking, printing slips, order quality, employee management, and cash management.

Pros

Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
Online integration - One interface to update all menus.
Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.

Cons

Support - Confused, knowledge base articles out of date.
Interface changes - frequent interface changes (which I usually like) sometimes don't make it more user-friendly.
Pricing - absurd monthly pricing for features that would really help but cost almost nothing to support (ie customer display.)

Likelihood to Recommend

If you have time and technical knowledge to understand the customization setup, proceed. We are still modifying modifiers and products to match our menu which was set up nearly 3 years ago. If you want to change your menu to your POS limitations then move to another product.

Christopher Frary

Owner in Information Technology at Enbridge St. Lawrence Gas (1-10 employees)

Vetted Review

3 years of experience

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REVEL in it! :-)

Rating: 6 out of 10

Incentivized

January 31, 2019

Use Cases and Deployment Scope

Pros

I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.

Cons

This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.

Likelihood to Recommend

NAKIA EPLEY

Lead FOH in Finance and Accounting at Ascend Hospitality Group (51-200 employees)

Vetted Review

1 year of experience

View profile