Revel Systems Review from an Opera Company Perspective
May 21, 2020

Revel Systems Review from an Opera Company Perspective

Leslie MacLean | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Revel Systems

Revel Systems was used across multiple departments at our Performing Arts organization, including restaurants, concessions bars, and opera shop. The senior managers wanted a user-friendly POS system with robust reporting and inventory tracking, as well as grant us the ability to use credit cards at all of our concessions bars. We started using it for our restaurants and bars and later expanded usage to include opera shop and online orders.
  • In-depth reporting for sales and inventory tracking
  • Intuitive and easy-to-use UI
  • Helpful support from Revel with the Enterprise system
  • Fairly easy to create APIs to other systems
  • We experienced multiple system failures when first implementing Revel.
  • Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
  • Some reporting limitations that our finance department needed
  • Our sales definitely increased after the implementation of Revel Systems as we were able to accept all forms of payment at all concessions bars, whereas previously only two of the bars accepted credit cards.
  • Revel made it a lot easier to track inventory and, when used properly, can create and submit purchase orders when your stock is low, which ultimately created a lot less work.
  • On the other hand, there was extensive work going into getting the system set up to our needs, and we often had to pay a lot in overtime and customization in order to get the system where we needed it to be to suit our needs, which got expensive after a while.
Revel Systems has a much more intuitive user interface and reporting suite than Micros, which was our previous POS system. It's also more equipped to handle multiple types of service than something like Square. We ultimately went with Revel because of the inventory tracking function. We thought it stacked up better against its competitors.
We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

Do you think Revel Systems delivers good value for the price?

Yes

Are you happy with Revel Systems's feature set?

Yes

Did Revel Systems live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Revel Systems go as expected?

Yes

Would you buy Revel Systems again?

Yes

I think Revel Systems is great for smaller shops that need intuitive UI and extensive reporting suite. It's easy to set up and integrate other systems.

I'm not entirely sure Revel is appropriate for businesses that have a constant need for customization. While Revel can handle quite a bit of customization, there are definitely limitations that will disrupt operations.