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Revel Up (and Down)
October 30, 2017

Revel Up (and Down)

Christopher Frary | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Revel iPad POS Systems

This POS handles all aspects of our restaurant. From order taking, printing slips, order quality, employee management, and cash management.
  • Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
  • Online integration - One interface to update all menus.
  • Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.
  • Support - Confused, knowledge base articles out of date.
  • Interface changes - frequent interface changes (which I usually like) sometimes don't make it more user-friendly.
  • Pricing - absurd monthly pricing for features that would really help but cost almost nothing to support (ie customer display.)
  • Instant sales information, can tell day by day, hour by hour what is selling
  • Help us to eliminate slow moving product and increase differentiation in high selling products.
  • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
  • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
If you have time and technical knowledge to understand the customization setup, proceed. We are still modifying modifiers and products to match our menu which was set up nearly 3 years ago. If you want to change your menu to your POS limitations then move to another product.