Item: Revel Systems
Rating: 7
Author: Christopher Frary

Overall Satisfaction with Revel iPad POS Systems

Use Cases and Deployment Scope

This POS handles all aspects of our restaurant. From order taking, printing slips, order quality, employee management, and cash management.

Pros and Cons

Pros

Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
Online integration - One interface to update all menus.
Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.

Cons

Support - Confused, knowledge base articles out of date.
Interface changes - frequent interface changes (which I usually like) sometimes don't make it more user-friendly.
Pricing - absurd monthly pricing for features that would really help but cost almost nothing to support (ie customer display.)

Return on Investment

Instant sales information, can tell day by day, hour by hour what is selling
Help us to eliminate slow moving product and increase differentiation in high selling products.

Alternatives Considered

Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

Other Software Used

QuickBooks Online, Microsoft Office 2016, Google Drive

If you have time and technical knowledge to understand the customization setup, proceed. We are still modifying modifiers and products to match our menu which was set up nearly 3 years ago. If you want to change your menu to your POS limitations then move to another product.

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