REVEL-utionary POS System
Revel is our POS system for our three retail locations. We have two corporate stores and one franchise location that we are able to …
Revel Systems
Revel Systems
Revel Systems
Starting at $99 *per month
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What is Revel Systems?
Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and...
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Pricing
View all pricingPOS software cost
$99
Cloud
*per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Revel Systems Overview Video
01:47
Product Details
- About
- Tech Details
- FAQs
What is Revel Systems?
Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.
Revel Systems Video
Revel Systems is the leading cloud-based point of sale (POS) solution. Take a closer look at how Revel Systems powers the ambitions of thousands of restaurant and retail locations today.
Revel Systems Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | iPad |
Frequently Asked Questions
Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Revel Systems are from Small Businesses (1-50 employees).
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September 06, 2021
REVEL-utionary POS System
Revel is our POS system for our three retail locations. We have two corporate stores and one franchise location that we are able to monitor, through one URL, from anywhere. With Revel reporting we are able to track sales, royalties, and inventory. Revel has also integrated with COMO which is our customer loyalty platform.
- Revel Systems is a very simple POS to operate for our employees
- They are constantly improving and updating
- Revel has integrated with COMO
- Reporting is very straight forward and easy to use
- It can be difficult to track a particular item sold to a particular customer
- Some updates require a call to customer service to complete the process
- The POS is quick and easy to use
- Reporting is accessible anywhere from one URL
- Our rewards program is integrated with REVEL Systems for seamless transactions
- With the rising cost of materials and freight, we have been able to maintain our Gross Margin with the quick and easy reporting tools available to us
- The ability to have multiple POS stations at one establishment has helped to increase our sales by an average of 26%
Revel Systems was used across multiple departments at our Performing Arts organization, including restaurants, concessions bars, and opera shop. The senior managers wanted a user-friendly POS system with robust reporting and inventory tracking, as well as grant us the ability to use credit cards at all of our concessions bars. We started using it for our restaurants and bars and later expanded usage to include opera shop and online orders.
- In-depth reporting for sales and inventory tracking
- Intuitive and easy-to-use UI
- Helpful support from Revel with the Enterprise system
- Fairly easy to create APIs to other systems
- We experienced multiple system failures when first implementing Revel.
- Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
- Some reporting limitations that our finance department needed
- Our sales definitely increased after the implementation of Revel Systems as we were able to accept all forms of payment at all concessions bars, whereas previously only two of the bars accepted credit cards.
- Revel made it a lot easier to track inventory and, when used properly, can create and submit purchase orders when your stock is low, which ultimately created a lot less work.
- On the other hand, there was extensive work going into getting the system set up to our needs, and we often had to pay a lot in overtime and customization in order to get the system where we needed it to be to suit our needs, which got expensive after a while.
Revel Systems has a much more intuitive user interface and reporting suite than Micros, which was our previous POS system. It's also more equipped to handle multiple types of service than something like Square. We ultimately went with Revel because of the inventory tracking function. We thought it stacked up better against its competitors.
January 31, 2019
REVEL in it! :-)
Our company is a 7 restaurant food hall. Essentially, a food court that is 7 separate restaurants that are ran individually but made to function as one. Revel is used as our Point-of-Sale system for all the restaurants. We use the Revel Apple Store app, on iPads that are hardwired at each location. The challenges that we face is that it often does not link into the server very well, and when used at a high volume, crashes often. It is my belief that when operating at a smaller scale, with less inventory, it would function MUCH better. The inventory items we link into Ctuit, and that actually integrates with the accounting software very well. The ability to customize and have table layouts for the seated areas and bars is a great feature.
- I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
- The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.
- This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
- Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
- Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.
- We did lose a bit in the beginning, but actually it was all handled by contacting Revel customer service and help area, and they walked us through with the issue we were having. The "open check" feature , where you can go onto the next order by just closing the payment screen, allowed for checks to be left unpaid on the system, and food to be made, and given out. It cost us a lot of money for a while, and there was a lengthy process to correct that but revel handled it and walked me through what I needed to do to keep that from happening further.
I personally was not part of the process when Revel was decided on, but I did have the whole process of setup and clean up of things. Overall, it is a good product, solid, and has so many features that I didn't even get to dive into because it just wasn't applicable to our company. :-) What is very important is that no matter what day of the week, or what time of the night, if there was something that I could not figure out, there was always customer service and also the Revel University. This is an AWESOME feature that gives the users any possible information and instruction on how set up, fix, troubleshoot, and every last how-to thing you can think of. Super useful!
100
Cooks
Management
Owners
Cashiers
Baristas
Bartenders
Servers
Back of House employees
Bussers
Dishwashers
Chefs
Accountants and Office Managers
Management
Owners
Cashiers
Baristas
Bartenders
Servers
Back of House employees
Bussers
Dishwashers
Chefs
Accountants and Office Managers
3
Definitely need to be a little tech savvy. Overall daily use is pretty simplified.
The set up and maintenance can require a bit of computer knowledge and understanding of the company functions.
The set up and maintenance can require a bit of computer knowledge and understanding of the company functions.
- Point of Sale
- Inventory Tracker
- Employee Time Tracker
- Tip Calculators
- Linking to the Software for inventory purposes
- actually creating a table layout for the bar areas, to be able to keep open tabs of sit down customers orders.
- Not sure at this time. Maybe find a way to better set it up so our high volume hours arent a problem anymore?
No
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Positive Sales Experience with the Vendor
- Analyst Reports
The owners use Revel for other out of state companies they own, and they had that prior relationship with it.
I would have loved to be a part of that decision making process.
- Don't know
No
- The hard wire issue, needing to hard wire after a month of missed payments and upset customers.
- When the inventory isn't entered correctly, it can cause problems linking as well.
No
When I had to set up my table layouts for the 2 bar areas that we have in the My process was a 2 days process because of the nature, there was no choice but they walked me through it BEFORE the process started to be sure that it worked with our business hours, and responsibilities. They followed up as well to make sure everything went ok and that the setups were working properly. :-)
- Actual running of the POS was easy. The button layouts were perfect, alphabetized, and easy to figure out.
- The whole hard-wire payment issue was a very hard thing to get through.
- fixing incorrect ring ins, and customization IN the program.
Yes
The iPad app works great.
January 29, 2019
Robust, dependable, and awesome!
Let's be clear, all POS systems are will do nothing for you until you put in the effort to build your menu. Half ass the setup, get half ass results period. This software is fast, robust, dependable, and highly customizable. Support is available at all hours of the day and there are lots to learn on their online support. Have some patience, take time, set up your system, and it will be an asset to your business. I have been using Revel since 2014 and my staff and I love it.
- Customizable
- Dependable
- Always improving
- I don't have many complaints
- Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
- We have almost endless data to look back on and help make business decisions
- It's easy to train, which reduces labor.
October 30, 2017
Revel Up (and Down)
This POS handles all aspects of our restaurant. From order taking, printing slips, order quality, employee management, and cash management.
- Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
- Online integration - One interface to update all menus.
- Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.
- Support - Confused, knowledge base articles out of date.
- Interface changes - frequent interface changes (which I usually like) sometimes don't make it more user-friendly.
- Pricing - absurd monthly pricing for features that would really help but cost almost nothing to support (ie customer display.)
- Instant sales information, can tell day by day, hour by hour what is selling
- Help us to eliminate slow moving product and increase differentiation in high selling products.
- Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
- Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.