Revel Systems

Revel Systems

Score 7.2 out of 10
Revel Systems


What is Revel Systems?

Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and...
Read more

Recent Reviews

Read all reviews

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Revel Systems, and make your voice heard!

Return to navigation


View all pricing

POS software cost


*per month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Demos

Revel Systems Overview Video
Return to navigation

Product Details

What is Revel Systems?

Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.

Revel Systems Video

Revel Systems is the leading cloud-based point of sale (POS) solution. Take a closer look at how Revel Systems powers the ambitions of thousands of restaurant and retail locations today.

Revel Systems Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationiPad

Frequently Asked Questions

Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Revel Systems are from Small Businesses (1-50 employees).
Return to navigation


View all alternatives
Return to navigation


(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
September 06, 2021

REVEL-utionary POS System

Score 10 out of 10
Vetted Review
Verified User
Revel is our POS system for our three retail locations. We have two corporate stores and one franchise location that we are able to monitor, through one URL, from anywhere. With Revel reporting we are able to track sales, royalties, and inventory. Revel has also integrated with COMO which is our customer loyalty platform.
  • Revel Systems is a very simple POS to operate for our employees
  • They are constantly improving and updating
  • Revel has integrated with COMO
  • Reporting is very straight forward and easy to use
  • It can be difficult to track a particular item sold to a particular customer
  • Some updates require a call to customer service to complete the process
When we first started looking at Revel Systems they were more restaurant friendly but they have adapted very well to our retail needs. This system is very easy to operate and maintain, from the POS to the management console. We are able to monitor and run reports for all three of our locations from one URL.
  • The POS is quick and easy to use
  • Reporting is accessible anywhere from one URL
  • Our rewards program is integrated with REVEL Systems for seamless transactions
  • With the rising cost of materials and freight, we have been able to maintain our Gross Margin with the quick and easy reporting tools available to us
  • The ability to have multiple POS stations at one establishment has helped to increase our sales by an average of 26%
Leslie MacLean | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Revel Systems was used across multiple departments at our Performing Arts organization, including restaurants, concessions bars, and opera shop. The senior managers wanted a user-friendly POS system with robust reporting and inventory tracking, as well as grant us the ability to use credit cards at all of our concessions bars. We started using it for our restaurants and bars and later expanded usage to include opera shop and online orders.
  • In-depth reporting for sales and inventory tracking
  • Intuitive and easy-to-use UI
  • Helpful support from Revel with the Enterprise system
  • Fairly easy to create APIs to other systems
  • We experienced multiple system failures when first implementing Revel.
  • Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
  • Some reporting limitations that our finance department needed
I think Revel Systems is great for smaller shops that need intuitive UI and extensive reporting suite. It's easy to set up and integrate other systems.

I'm not entirely sure Revel is appropriate for businesses that have a constant need for customization. While Revel can handle quite a bit of customization, there are definitely limitations that will disrupt operations.
  • Our sales definitely increased after the implementation of Revel Systems as we were able to accept all forms of payment at all concessions bars, whereas previously only two of the bars accepted credit cards.
  • Revel made it a lot easier to track inventory and, when used properly, can create and submit purchase orders when your stock is low, which ultimately created a lot less work.
  • On the other hand, there was extensive work going into getting the system set up to our needs, and we often had to pay a lot in overtime and customization in order to get the system where we needed it to be to suit our needs, which got expensive after a while.
Revel Systems has a much more intuitive user interface and reporting suite than Micros, which was our previous POS system. It's also more equipped to handle multiple types of service than something like Square. We ultimately went with Revel because of the inventory tracking function. We thought it stacked up better against its competitors.
We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
January 31, 2019

REVEL in it! :-)

NAKIA EPLEY | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Our company is a 7 restaurant food hall. Essentially, a food court that is 7 separate restaurants that are ran individually but made to function as one. Revel is used as our Point-of-Sale system for all the restaurants. We use the Revel Apple Store app, on iPads that are hardwired at each location. The challenges that we face is that it often does not link into the server very well, and when used at a high volume, crashes often. It is my belief that when operating at a smaller scale, with less inventory, it would function MUCH better. The inventory items we link into Ctuit, and that actually integrates with the accounting software very well. The ability to customize and have table layouts for the seated areas and bars is a great feature.
  • I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
  • The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.
  • This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
  • Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
  • Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.
It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous.
  • We did lose a bit in the beginning, but actually it was all handled by contacting Revel customer service and help area, and they walked us through with the issue we were having. The "open check" feature , where you can go onto the next order by just closing the payment screen, allowed for checks to be left unpaid on the system, and food to be made, and given out. It cost us a lot of money for a while, and there was a lengthy process to correct that but revel handled it and walked me through what I needed to do to keep that from happening further.
I personally was not part of the process when Revel was decided on, but I did have the whole process of setup and clean up of things. Overall, it is a good product, solid, and has so many features that I didn't even get to dive into because it just wasn't applicable to our company. :-) What is very important is that no matter what day of the week, or what time of the night, if there was something that I could not figure out, there was always customer service and also the Revel University. This is an AWESOME feature that gives the users any possible information and instruction on how set up, fix, troubleshoot, and every last how-to thing you can think of. Super useful!
Back of House employees
Accountants and Office Managers
Definitely need to be a little tech savvy. Overall daily use is pretty simplified.
The set up and maintenance can require a bit of computer knowledge and understanding of the company functions.
  • Point of Sale
  • Inventory Tracker
  • Employee Time Tracker
  • Tip Calculators
  • Linking to the Software for inventory purposes
  • actually creating a table layout for the bar areas, to be able to keep open tabs of sit down customers orders.
  • Not sure at this time. Maybe find a way to better set it up so our high volume hours arent a problem anymore?
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
  • Analyst Reports
The owners use Revel for other out of state companies they own, and they had that prior relationship with it.
I would have loved to be a part of that decision making process.
  • Don't know
  • The hard wire issue, needing to hard wire after a month of missed payments and upset customers.
  • When the inventory isn't entered correctly, it can cause problems linking as well.
Not for this one.
I nave never had an unpleasant or unkind rep, and when the couple that couldn't help me, they immediately went to others that found the answers and assistance that we were looking for.
When I had to set up my table layouts for the 2 bar areas that we have in the My process was a 2 days process because of the nature, there was no choice but they walked me through it BEFORE the process started to be sure that it worked with our business hours, and responsibilities. They followed up as well to make sure everything went ok and that the setups were working properly. :-)
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck.
  • Actual running of the POS was easy. The button layouts were perfect, alphabetized, and easy to figure out.
  • The whole hard-wire payment issue was a very hard thing to get through.
  • fixing incorrect ring ins, and customization IN the program.
The iPad app works great.
Philip Gomez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Let's be clear, all POS systems are will do nothing for you until you put in the effort to build your menu. Half ass the setup, get half ass results period. This software is fast, robust, dependable, and highly customizable. Support is available at all hours of the day and there are lots to learn on their online support. Have some patience, take time, set up your system, and it will be an asset to your business. I have been using Revel since 2014 and my staff and I love it.
  • Customizable
  • Dependable
  • Always improving
  • I don't have many complaints
If you have simple transactions and small sales, Revel is probably too much. If you care about data, sales, growth, efficiency, systemizing your operations, and having endless customization, Revel is the way to go. If you plan on opening second locations they have very powerful tools to do just so. Highly recommended.
  • Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
  • We have almost endless data to look back on and help make business decisions
  • It's easy to train, which reduces labor.
October 30, 2017

Revel Up (and Down)

Christopher Frary | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
This POS handles all aspects of our restaurant. From order taking, printing slips, order quality, employee management, and cash management.
  • Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
  • Online integration - One interface to update all menus.
  • Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.
  • Support - Confused, knowledge base articles out of date.
  • Interface changes - frequent interface changes (which I usually like) sometimes don't make it more user-friendly.
  • Pricing - absurd monthly pricing for features that would really help but cost almost nothing to support (ie customer display.)
If you have time and technical knowledge to understand the customization setup, proceed. We are still modifying modifiers and products to match our menu which was set up nearly 3 years ago. If you want to change your menu to your POS limitations then move to another product.
  • Instant sales information, can tell day by day, hour by hour what is selling
  • Help us to eliminate slow moving product and increase differentiation in high selling products.
  • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
  • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
Return to navigation